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Reviews of Residence Inn by Marriott London Tower Bridge

4 out of 5
Residence Inn by Marriott London Tower Bridge
180 Bermondsey Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculate and the staff was very helpful. The breakfast was excellent.
Stayed 2 nights in Apr 2024

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities
The lift being out of service caused some long wait times.
Stayed 4 nights in Apr 2024
Response from Kamila on 25 Apr 2024
We apologize for any inconvenience caused by the delay you experienced with the lift during your stay. Please rest assured that we are continuously working to improve our services and ensure a seamless experience for all our guests.We're delighted to hear that you enjoyed your stay with us and that our team's efforts contributed to making your experience memorable.

10/10 Excellent

Mehr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff.. great place to stay as everything is nearby and location is very safe
Stayed 3 nights in Apr 2024
Response from Kamila on 25 Apr 2024
Your kind words truly mean a lot to us, and it was a pleasure to have you stay with us.We are delighted to hear that you enjoyed your experience at our hotel. Your feedback serves as motivation for our team to continue providing excellent service to all our guests.Thank you once again for choosing to stay with us and for sharing your experience with others. We look forward to welcoming you back in the future.

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This suites-type hotel on Bermondsey Street is a gem! It's a 15 minute walk to Tower Bridge. Street is quiet and largely out of busy tourist areas. Many excellent small local restaurants are very close by. The neighborhood is an interesting former leather-tanning district with a number of old commercial buildings now repurposed as apartments. The room had a good, well-equipped kitchen area. An excellent free breakfast including healthy options is included.
Stayed 6 nights in Apr 2024
Response from Kamila Klos Guest Service Manager on 15 Apr 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Corlea

Travelled with partner
Liked: Amenities
Staff was exceptional… friendly, attentive and extremely helpful. Claudia at reception made us feel at home
Stayed 3 nights in Apr 2024
Response from Kamila Klos Guest Service Manager on 13 Apr 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 7 nights in Mar 2024
Response from Kamila Klos Guest Service Manager on 13 Apr 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first time at a residence inn . loved the room size and amenities. Also having a free use of laundry facilities was a nice bonus.
Stayed 5 nights in Mar 2024
Response from Kamila Klos Guest Service Manager on 30 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Good

Gina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk Staff and great location.
Stayed 6 nights in Mar 2024
Response from Kamila Klos Guest Service Manager on 30 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Georgia, Bargersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in London, close to most everything and literally a pub or eatery every where you look. The staff is top notch and were incredible!
Stayed 9 nights in Mar 2024
Response from Kamila Klos Guest Service Manager on 30 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Comfy beds and great service.
Stayed 1 night in Mar 2024
Response from Kamila Klos Guest Service Manager on 25 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 2 nights in Mar 2024
Response from Kamila Klos Guest Service Manager on 25 Mar 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Terrible

Hanifa

Stayed 4 nights in Feb 2024
Response from Kamila Klos Guest Service Manager on 25 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Excellent

Pansy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staying at Residence Inn, was amazing. From the well kept rooms to the incredible breakfast each morning. Location wise was very convenient, many restaurants, local shops, sightseeings, and even landmarks nearby. Overall a great stay with Residence Inn, especially being in London for the first time. Will be visiting soon.
Stayed 3 nights in Feb 2024
Response from Kamila Klos Guest Service Manager on 22 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Good

Rajpreet

Stayed 1 night in Feb 2024
Response from Kamila Klos Guest Service Manager on 20 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

aziz Hameed

Travelled with family
Liked: Amenities, property conditions & facilities
Friendly staffs
Stayed 2 nights in Feb 2024
Response from Kamila Klos Guest Service Manager on 18 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the first time we've been in London. We booked this hotel because it's a walking distance to all the nice places we wanted to see. We walked to London Bridge, The Big Ben, The Eye of London. There are many restaurants near the hotel of all types. The room is nice, clean, with all the silverware if we need to eat the leftover from the restaurants. We loved the breakfast here, the food is amazing, the staff is outstanding, very attentive and helpful. I always wanted ice for my bottle, and I did get them most of the time, just have to wait for the ice to be made LOL. We would definitely come back here again if we visit London. Thanks everyone for the wonderful stay.
Response from Kamila Klos Guest Service Manager on 15 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for staying a few days with the extra sitting/ dining space. Only one small point- the shower floor gets very slippy and nearly caused a problem.
Stayed 4 nights in Jan 2024
Response from Kamila Front Office Assistant Manager on 4 Feb 2024
We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. We are sorry for the above inconvenience which you have experienced during your stay with us. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Excellent

Shirley

Stayed 2 nights in Jan 2024
Response from Kamila Front Office Assistant Manager on 4 Feb 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Romina

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Kamila Klos -Guest Service Manager on 20 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Terrible

Daniel

Stayed 1 night in Jan 2024
Response from Kamila Klos -Guest Service Manager on 17 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused.We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kamila Klos -Guest Service Manager on 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Aleksandra

Stayed 4 nights in Dec 2023
Response from Kamila Klos -Guest Service Manager on 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Terrible

Bartosz

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Small small rooms, heater/ ac working non stop and noisy,
Stayed 8 nights in Dec 2023
Response from Jer on 3 Jan 2024
We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. Kind regards,

8/10 Good

STEVEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Kamila Klos -Guest Service Manager on 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Terrible

Yusuf

Stayed 3 nights in Dec 2023
Response from Kamila Klos -Guest Service Manager on 20 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused.We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Excellent

Nermin

Stayed 5 nights in Dec 2023
Response from Kamila Klos -Guest Service Manager on 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family turned away on Xmas Eve as no physical ID
Totally devastating experience. Being a modern family mainly using Apple Pay, we didn’t have ID and literally got turned away on Christmas Eve, despite prepaying on Hotels.com When I called their customer services, she did too and blocked them resolving it for us. The shift manager seemed to actually enjoy doing it too! When we tried to mobile phone film the terrible scene she tried calling the police ‘on our family’ and we had to run off scared! No words can explain this situation. We’re just normal folk, not some awful people. Floods of tears from a 5 & 7 year old and a serious complaint lodged. We paid for another hotel across the bridge, where we were welcomed with free branded teddies - and no ID check!
Stayed 1 night in Dec 2023
Response from Jer on 3 Jan 2024
We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.

10/10 Excellent

Jose A Calderon, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kamila Klos -Guest Service Manager on 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

6/10 Okay

Marc

Stayed 1 night in Dec 2023
Response from Kamila Klos -Guest Service Manager on 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Gilles, Abu Dhabi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fantastic
Stayed 4 nights in Dec 2023
Response from Jer on 3 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

6/10 Okay

Maria

Liked: Staff & service
Overall a 3 star Hotel. You get what you pay for. It’s definitely outdated . It is on the outskirts so cabs /taxis to get into the city will cost you about $50 US . The manager I believe his name was Teryron was very helpful and kind.
Stayed 2 nights in Dec 2023
Response from Jer on 3 Jan 2024
We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.

10/10 Excellent

heshma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jer on 13 Dec 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

10/10 Excellent

Emma

Stayed 2 nights in Dec 2023
Response from Jer on 13 Dec 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

4/10 Poor

Hardyanti

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncomfortable sofa bed. Dusty furniture. Hostile front desk staff. On the positive side, good breakfast spread and friendly cleaning staff during breakfast service.
Stayed 2 nights in Dec 2023
Response from Jer on 13 Dec 2023
We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. Kind regards,Kamila Klos

6/10 Okay

Allan, San Francisco

Stayed 1 night in Dec 2023
Response from Kamila Klos -Guest Service Manager on 17 Jan 2024
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Candace Conway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accomo
Stayed 4 nights in Nov 2023
Response from Jer on 13 Dec 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

8/10 Good

ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Size of room is very good, area is a little far, breakfast is excellent, staff is very friendly, maintenance of the property could be better
Stayed 5 nights in Nov 2023
Response from Jer on 13 Dec 2023
We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. Kind regards,Kamila Klos

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay during our trip to London over Thanksgiving. Excellent location and the staff could not have been more helpful or nicer. Very nice buffet breakfast every morning too. Thank you!
Stayed 5 nights in Nov 2023
Response from Kamila on 29 Nov 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

4/10 Poor

Ximena

Travelled with family
Disliked: Cleanliness, amenities
Cleanliness was deficient
Stayed 3 nights in Nov 2023
Response from Kamila Front Office Manager on 24 Nov 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused.We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.Kamila Front Office Assistant Manager

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Stayed 2 nights in Nov 2023
Response from Kamila on 21 Nov 2023
Dear guest, It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Front Office Assistant Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and great location
Stayed 5 nights in Oct 2023
Response from Kamila Guest Service Manager on 3 Nov 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My earrings (which was a gift from my husband) got stolen inside the room and the staff at the lobby did nothing about it. I left my earrings on my bedside table. I didn't hide it or use the safe because I always leave the "Do Not Disturb Sign" hanging on the door. Unfortunately, the one we had was very old and worn out so it always fell on the floor whenever we use the door. One day, my daughter saw it on the floor and mistakenly put it the sign inside the room. So the cleaning lady went in and that was the only day that someone else entered our room. When we got back, my earrings were gone. I asked my daughter to report it and the staff immediately said, "Hmmm...this has never happened before." Sounding defensive. No apology or empathy. They said they will look into it and get back to us. But they never did. We had to be the one to always go down to the lobby to followed it up every single day because the phone in our room was either dead or not connected. All they said was, "That cleaning lady has been with us for so many years and this has never happened.' That's it. Ok so who else entered our room, then? Granted that I should've used the safe or hid my earrings, but bottom line is... it shouldn't have happened in the first place. I will not recommend this hotel and never stay here again.
Stayed 5 nights in Sep 2023
Response from Kamila Guest Service Manager on 27 Oct 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused.We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised.We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic with train and bus stops nearby. The hotel is on a main street with many restaurant options. The staff went above and beyond to provide excellent customer service. Would definitely return.
Stayed 7 nights in Oct 2023
Response from Kamila Guest Service Manager on 21 Oct 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!

8/10 Good

colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to most things. Clean hotel with spacious rooms. Mix up with the hotel who, after we dropped our bags off, sent an email saying we were being sent to stay in their sister hotel. This apparently was not the case….a confusing start to our stay.
Stayed 1 night in Oct 2023
Response from Kamila on 12 Oct 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and for any inconvenience this may have caused. We take all guest feedback seriously, and we would like to extend our sincere apologies for any shortcomings you experienced during your stay. Please know that your concerns have been brought to the attention of our management team, and we will take appropriate steps to address the issues you raised. We value your business and hope to have the opportunity to welcome you back in the future to demonstrate our commitment to providing exceptional service and accommodations.Kamila Guest Service Manager

2/10 Terrible

Paul

Stayed 2 nights in Oct 2023
Response from Kamila on 12 Oct 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

10/10 Excellent

Santhosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was at a convenient location walkable to London Tower Bridge. Room was clean and kitchen facilities was good. Bathrooms neat and service was great. Sure to recommend. We enjoyed our stay.
Stayed 3 nights in Sep 2023
Response from Kamila on 12 Oct 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complementary breakfast Great service and staff
Stayed 7 nights in Sep 2023
Response from Kamila on 12 Oct 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 2 nights in Sep 2023
Response from Kamila on 12 Oct 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

10/10 Excellent

Stephen, South San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kamila on 12 Oct 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager

10/10 Excellent

sean richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to many sight seeing opportunities and the train station is nearby.
Stayed 5 nights in Sep 2023
Response from Kamila on 12 Oct 2023
It's always great to hear positive feedback from our guests. We appreciate you taking the time to share your experience and we hope to have the pleasure of welcoming you back again in the future. Thank you for choosing our hotel for your stay!Kamila Guest Service Manager