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Reviews of Ridgeway Hotel

2.5 out of 5
Ridgeway Hotel
115 - 117 The Ridgeway, North Chingford, London, England

Reviews

6.0
Rating 10 - Excellent. 12 out of 137 reviews" "
Rating 8 - Good. 42 out of 137 reviews" "
Rating 6 - Okay. 35 out of 137 reviews" "
Rating 4 - Poor. 25 out of 137 reviews" "
Rating 2 - Terrible. 23 out of 137 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ross

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGRACEFUL!
At no point should anyone book this Hotel! It has been up for sale since February 2021 and is currently closed. There are hundreds of letters inside the front door that nobody has been round to even clear them. The OYO group take your money from you, even though you take the pay at hotel option. Hotels.com know about this and they still haven't removed it from the Hotels.com site. Don't waste your time, effort and money on this property.
Stayed 3 nights in Jul 2021
Response from Hannah on 21 Jul 2021
We are sorry to hear about your experience, Ross! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Hannah!

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
When i got to the hotel it was closed and it didn't look like it had been open for a long time
Stayed 1 night in Jul 2021
Response from Gabi on 5 Jul 2021
Sincere apologies, Brian! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Gabriel!

2/10 Terrible

Graham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is no longer open. I could see tons of unopened letters on the porch and no opened door.
Stayed 1 night in Jun 2021
Response from Leo on 20 Jun 2021
We are sorry to know this, Graham! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Alex

4/10 Poor

Clint

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cheap for a reason
Up for sale and being allowed to decay!
Stayed 1 night in Feb 2020
Response from Barbara on 15 May 2021
Sorry for the hassle you faced, Clint! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Cimfortable stay
The room was adequate had everything i needed, just that the room was too hot and i couldnt reach window lock to open it, very reasonably priced though
Stayed 1 night in Dec 2019
Response from Barbara on 15 May 2021
Loved to hear this, It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Barbara

8/10 Good

Lee

Stayed 1 night in Nov 2019

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable, needs a bit of TLC
Double room, comfortable and clean bed. Toilet little cramped but full bath en suite. Whole hotel, as mentioned by others, could use a little care and attention but staff friendly, breakfast good and hot.
Stayed 1 night in Oct 2019

2/10 Terrible

Geoff

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Lovely staff
Staff were lovely and helpful, polite, friendly and professional. However, the property needs updating and modernising.
Stayed 1 night in Oct 2019

4/10 Poor

Mark

Business traveller
Disliked: Property conditions & facilities, room comfort
Not very good room was very small toilet room tiny shower cubicle in the room along with hand basin. Will not stay again
Stayed 1 night in Sep 2019

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness, staff & service
Don’t always believe the negatives.
This hotel was just fine. I had read some terrible reviews and my expectations were very low but I fact it was perfectly nice. Dated and a little worn but clean and sheets clean. Very friendly and helpful staff. And parking. It is a little out the way as busses are the closest public transport but I was perfectly happy to stay there. The garden is enormous. We missed breakfast so cannot comment on that. If I found a need to stay in Chigwell again I would be happy to stay there.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 5 nights in Sep 2019

2/10 Terrible

keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at all
I would not recommend this hotel, apart from a good breakfast the rest was terrible. The shower was ok but the shower head holder was broken. The bed sheets were perfect and clean but the area behind the bed had not been hoovered for months, possibly longer. I only found this out because on my return to my room on my second night the bed had not been made although clean sheets were provided. The stair carpet on way to the 2nd floor was badly torn and sections of wallpaper were hanging off the wall. Overall I would say The Ridgeway Hotel has been neglected for many years with no sign of improvement and a lackadaisical approach to cleanliness.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Basic hotel, fine for one night stay. Very quiet with comfy beds.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shabby, paper thin walls - Be Warned!
Not great, used just for business purposes as a place to rest my head for a few hours where on return at around 1:30am I was kept awake by the constant talking of the couple next door. Could hear everything so much so that I vacated the room and left to continue my onwards journey without any sleep through the night. Only 50 quid so no great loss but still annoying. The room was very shabby but again it was just a place to rest my head from a long day working in London. The walls are paper thin hence the reason for my quick departure. However the check-in was excellent and the staff were very friendly even offering to tell the couple to be quiet which I declined as I didn't want any hassle. You pay for what you get I suppose and thanks to the ignorance of that couple next door I won't be staying again. If you like shabby, paper thin walls for your room then this is the place for you!
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Good.
Terrible hotel. Dirty & in desperate need of refurb.
Stayed 1 night in Jan 2019

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, room comfort
Room was nothing to write home about but was really comfortable. All the staff members I interacted with were lovely, super friendly.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy comfortable stay
Good Clean little hotel, friendly and helpful staff
Stayed 3 nights in Nov 2018

4/10 Poor

Julie, Bishops stortford

Disliked: Property conditions & facilities
Basic but clean, not worh the price paid.Room needed a serious up date and the toilet needs fixing.
Stayed 1 night in Oct 2018

6/10 Okay

G, Weston super mare

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
The hotel is very dated , beds uncomfortable and room was not the cleanest .there was a used soap in my shower!!!! Difficult to sleep due to noise from rooms above . Breakfast was basic
Stayed 1 night in Oct 2018

2/10 Terrible

Lee, lancashire

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel I've ever stayed in.I stayed here one night my guesst from abroad I have to tell you this is the worst hotel i've ever lived in.The room size was extra small and never seen very small room lake that Completely and utterly disgusting hotel The rooms are in a very poor condition.
Stayed 1 night in Oct 2018

2/10 Terrible

Cliff

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Place was outdated the double bed just about fitted in the room walking space was tight as room small the carpets were filthy and stained skirting board were dusty and dirty bathroom door lock broken and door wouldnt shut bath was rusty and taps / shower full of limes ale too much to mention wouldn’t use again
Stayed 1 night in Oct 2018

4/10 Poor

Damien

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were professional but the room had no tv even though I was given a remote when I asked for a reduction of 10 pound was told this was not possible as the owner was not back for a couple of hours told them that I would leave a review explaining this but still nothing. So here it is.also the shower head was held on with cable ties.wished I stayed at the local premier inn 25 pounds more but tv and breakfast
Stayed 1 night in Sep 2018

2/10 Terrible

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t have any coffee drinks due to no milk being in the room even after requesting some for 2nights very poor
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Excellent staff very friendly would definitely come back
Stayed 1 night in Jul 2018

2/10 Terrible

Ololade, Calgary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from Ridgeway hotel- below any standard
This is not fit to be a hotel.very dingy place. Smelly and stained carpet,beddings. The whole room smells, bathroom water keeps dripping. Doors do not lock. They still use olden days keys. Very arrogant owner and zero customer service. I had to abandon my money and go find Nother hotel because this was not fit to sleep in. Stay away from Ridgeway hotel. very pricey and very poor condition and even worse than a motel, Expedia should delist this place.
Stayed 4 nights in May 2018

6/10 Okay

Dale

Stayed 2 nights in May 2018

8/10 Good

Alan

Liked: Staff & service
One night business stay
Room very small, shower small, toilet room very small, mattress needs changing, dining area needs addressing as weeds are growing in past door frames, breakfast was ok, staff friendly

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Unsafe
The hotel is reasonably priced, however, it is very run down, the carpet on the stairs is threadbare and peeling paint everywhere. My room was small but had adequate facilities. I noticed the smoke detector in my room was covered up with a plastic bag, I mentioned this to the receptionist and she ensured it would be removed. The room also smelt faintly of cigarettes (probably why the smoke detector was covered up!) Later on that day the smoke detector was still covered, I spoke to the receptionist (a different one this time) and she said she couldn’t do anything until the next day. In the end I had to climb on a chair and remove the bag myself which was not ideal given that I am 4 months pregnant. The breakfast was nice nice enough however I will not be staying here again.
Stayed 1 night in Feb 2018

2/10 Terrible

Jonathan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Fire safety concerns
Fire doors all wedged open. Staff all gone out for a party leaving one chap who didn't really know what was going on.
Stayed 1 night in Dec 2017

2/10 Terrible

A

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Filthy. More like a bail hostel
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Day trip to visit friends
Excellent quiet area and no disturbance with traffic. Staff welcoming Bed was very uncomfortable!! Didn't get a good night's sleep.
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very disappointed and unhappy
The ridgeway hotel was different from any hotel I've ever been to. They requested to be paid when we entered. So we felt compelled to stay the entire trip even though we we not happy with service and the cleanliness of the place. The carpet was dirty and smelly. The room did not have an iron the breakfast was very greesey they took the key every time we went out. They lock the entrance door at midnight. The reception person is the cook. Front desk did not have a person there all the time so there is a long wait to get the iron, or anything you would need. We needed a fork and to warm up food and and they refuse to heat up the food and they reluctantly gave the fork. Really bad service and the place was old and dirty. Need renovation. The only thing that was good about this place is it was it a nice residential and safe neighbourhood and buses pass by there often. We enjoyed the night person because her demeanour was quite warm.
Stayed 5 nights in Aug 2017

8/10 Good

Julia

Liked: Cleanliness, staff & service, room comfort
Overnight stay
We had a great stay, room very comfortable and quiet. Breakfast was lovely
Stayed 1 night in Jul 2017

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
Stayed 1 night in Jul 2017

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2017

6/10 Okay

John

Liked: Cleanliness, staff & service

10/10 Excellent

Russell Strong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
two night stay
very good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
would recomend, after a two night stay
great friendly and helpfull staff, nice breakfast, only a mile walk into town

4/10 Poor

ian

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic budget hotel
The staff are very friendly and courteous, but certainly not the cleanest of hotels. The curtains did not operate properly in the room and general maintenance throughout building is somewhat lacking. The noise in the hotel was above what I expected, with paper thin walls and constant banging throughout the night. However a very good bar is located in the hotel and the barman meets you with a warm and friendly greeting. A good budget hotel, but not recommended if you want somewhere quiet and clean.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
One night stay
Stayed one night had a pleasant comfortable sleep good breakfast meal in the morning cooked fresh good choice would stay again

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Catherine, Lancashire

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
stay in London
Wanted to stay just outside London and to have easy access to tube station. Hotel was a bit tired and dated but staff were nice. Breakfast was average.

6/10 Okay

Jon

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

david, Rochdale

Liked: Room comfort
Disliked: Property conditions & facilities
Looking and feeling old but comfortable and great
The hotel and decor was obviously high quality and a top hotel but this was probably about 20 years ago and is now looking and feeling old. .. having said that the staff were lovely and I had a great nights so over with a wonderful breakfast. If your OK with old and quaint but comfortable this is a good option.

6/10 Okay

Peter, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
May 2016
The room itself was a good size but the toilet was tiny with no room to move once you are in there. The bed was comfortable but difficult to get into on one side as the wardrobe blocked the space at the side of the bed and I had to climb over from the other side of the bed to get in and then out again.