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Reviews of Sonder The Prince, Vauxhall

3.5 out of 5
Sonder The Prince, Vauxhall
49 Black Prince Road, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 72 reviews" "
Rating 8 - Good. 23 out of 72 reviews" "
Rating 6 - Okay. 15 out of 72 reviews" "
Rating 4 - Poor. 7 out of 72 reviews" "
Rating 2 - Terrible. 3 out of 72 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marc, WINDSOR

Business traveller
Liked: Amenities, property conditions & facilities
Another good stay, mid sized room was comfortable and reasonably sized.
Stayed 2 nights in Apr 2024

6/10 Okay

Karissa

Disliked: Room comfort
Bring good earplugs. The ones they provide are meh
They provided earplugs, fan, and a sound machine (with dead batteries) as they know it's LOUD there. Train noise I can deal with. But it wasn't just the train and car noises. The Pub below. Every night there was yelling/ arguing/ talking loudly until 3am. Doors slamming all hours of the late night into early morning. TV volume was locked and couldn't hear TV over the people yelling outside at the pub. The shower door was really loud. The toilet should be replaced. The sink had a bad clog. Washing hands it would back up. We stayed for 5 days no service. Had the same sheets for 5 days. (We shower at night and wouldn't sit on the bed so it was okay) Not close to food or stores. There was the Pub and a convenience store. As for location Big Ben & The Eye was a 20 min walk. There's a bus that you can catch right out front but, for us it was easier to walk the 1/2 mile to Vauxhall station. The positive things I can think of 1) Water Dispenser 2) Coffee Maker 3) They did provide Shampoo, conditioner, body wash and lotion. None of which I used but, they were there! 4) Provide a international converter.
Stayed 5 nights in Nov 2023

8/10 Good

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. It provided toiletries which was a great gesture. Unfortunately we were on the third floor and the stairs with luggage was a killer as there was no lift. Also the only water machine was on the first floor. Yea and coffee machine was in a cupboard but had to carry it out and setup as there was nowhere in the cupboard to plug in. Also there were mugs not cups provided and they were too tall to fit the machine. I would still definitely stay again as the room and bathroom were spotless and it is in a great location. The gastro pub next door was also great for food and atmosphere.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Rami M

Liked: Cleanliness
There is no front desk, after going back to the listing I realized it was mentioned but I think it can definitely be clearer. You have to download the app ahead of time and manage the check in process. Location was great and close to main attractions. No AC just a fan. Room and bathroom were nice.
Stayed 3 nights in Sep 2023
Response from Sonder on 3 Oct 2023
Your honest review is important to us, Rami. We appreciate your thoughts on how we can improve our listing to clarify the lack of a traditional front desk at this property. Our 24/7 online support team can be reached via our app, call, text, or email for help during your stay. We hope to host you again soon at any of our 40+ locations worldwide.

10/10 Excellent

Josceline

Stayed 2 nights in Sep 2023

10/10 Excellent

Emily

Stayed 1 night in Jul 2023

6/10 Okay

Christian

Business traveller
A little noisy. Blocked sink unable to be fixed over a 5 night stay. Cold water tap runs hot. No air con. Room 14 right next to cleaners storage. Lots of banging and door slamming.
Stayed 5 nights in Jul 2023

4/10 Poor

Paul

Liked: Property conditions & facilities
Disliked: Staff & service
My main concern was the chicken process. Do you need to have a door code emailed to you, and you need to verify yourself before receiving it. This is all supposed to happen prior to arrival. It didn’t. So I was standing on the street in the evening Trying to make this happen. To be honest, I didn’t feel safe standing there.
Stayed 2 nights in Jun 2023

8/10 Good

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern property, safe area, staff put a fan in our room after we requested it. Wpuld have given it a 5 had it had air con. The room was exrremely hot!
Stayed 1 night in Jun 2023

6/10 Okay

David

Travelled with group
Liked: Cleanliness
What I did not like was that I ended up being locked out of the property on several occasions because my code stopped working. One was at the middle of the night. I appreciate that there are no working staff but I believe there should have been a place we could take out rubbish/trash and also dispose of dirty/soiled towels rather than having to leave the towels in our room for the duration of our stay.
Stayed 6 nights in May 2023
Response from Sonder on 3 Jun 2023
Hi David, thanks for sharing your honest feedback. We're genuinely sorry for the frustration caused by your access troubles. This isn't the experience we want for our guests. Although we don't have a staffed front desk at most properties, our 24/7 support team would've been happy to help with how to remove trash and laundry. You can always reach us through our app, call, text, or email for assistance. We hope to see you again soon at any of our 40+ locations worldwide.

6/10 Okay

Ramona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, too noisy
The location, condition and service at the Sonder are generally very good. My only complaint is the noise level. I was travelling for work, and the noise from the street as well as other units was very noticeable. Also, the hotel is above a pub/restaurant, and the music could be heard through the floor. It would have also been nice to have a small fridge in the room since there is no kitchen on premises. I did need some additional services while I was there (an adapter) and the staff helped me out right away.
Stayed 3 nights in Apr 2023
Response from Sonder on 3 May 2023
Hi Ramona, your feedback is important to us. We're sorry that noise disrupted your stay. We do our best to disclose that this space is located above a restaurant and prone to noise, but we apologize for any confusion. Our team is happy to deliver a white noise machine or earplugs to help alleviate unwanted sounds. Please contact us before your next visit so our support team can help you find an apartment-style space so you can enjoy a kitchen area.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Basically this is a room with key-pad entry. Room was fine, but windows had no noise attenuation, passing vehicles and their radios could be clearly heard as if windows were open (they weren’t). Coffee maker in room but not so much as a clock or alarm. Location was great for us but otherwise would pick a regular hotel.
Stayed 7 nights in Mar 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2023
Response from Sonder on 31 Mar 2023
Hi Daniel, thanks for staying with us and providing a review. We're glad you had a great stay with us, and we look forward to hosting you again soon at any of our 40 locations worldwide.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities
This isn’t a hotel in the traditional sense. The rooms are above a pub/restaurant and the entrance is down a lane. The room was basic but clean and the bed was comfortable. The en-suite was excellent and the room was very clean. As there wasn’t a reception I received a welcome call advising there was a cupboard where we could get extra supplies if required. The windows are only single glazed which meant the traffic noise was heard very clearly. Thankfully we didn’t get much noise from the pub below but we were staying midweek. The only real annoyance was the guy from the pub below parked his card in the lane leading to the entrance and this made it difficult to access, if you had luggage with you it would be almost impossible to get to the door without hitting off the car.
Stayed 2 nights in Mar 2023

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet yet perfect location :)
Stayed 2 nights in Mar 2023

10/10 Excellent

Anais

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean and easy access. Confortable rooms and warm. All I needed for a business trip.
Stayed 6 nights in Feb 2023

2/10 Terrible

Susan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The property is not as pictured! I had to get an entirely new hotel room due to my day and I not feeling safe. There was not empathy from the hotel. They informed me I should have researched the area better. Which is a horrible thing to say to a paying customer! It is located on the ghetto in he back of a restaurant in an alley!
Response from Sonder on 4 Jan 2023
Hi Susan, your honest feedback is important to us. We're sorry to hear your stay fell short of expectations. For the best booking experience, we recommend booking directly on our site. Your safety is very important to us. We strive to ensure our spaces are comfortable and secure for all our guests. We’re always available via our 24/7 support team if you need anything during your stay. Please reach out to us before your next stay, and our team would be happy to suggest a different location in London or one of our other 40 cities.

10/10 Excellent

Steven, Pearland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, very clean. No issues getting in/out. The bed was firm but we slept fine, the pillows were uncomfortable. Maid service is optional for a fee. There is a TV w/Netflix capability, coffee maker, hairdryer, noise machine in the room (all helpful) and a community water dispenser (you’ll need a water bottle). No air conditioner but there is a fan and heater (we were comfortable). Everything extra we needed was in a closet for us to grab at our convenience (soap, TP, extra towels, etc). We were on the 3rd floor, it was 60 steps to get to our room, a lot of work with luggage, but doable. We got there 2 hrs early and were able to get into the building fine and put our things in storage. There are only 3 luggage lockers for the whole building and they could use more, some people who arrived after us were unable to store theirs. There is a nice pub/restaurant (Jolly Gardeners) just outside the building, great for lunch/dinner/drinks, the food was delicious. There is also a convenience store just outside the building with food, drinks and meds. There was restaurant (Queens Head) on the other corner, they were closed during our Christmas week stay, but looks like it would be good for breakfast. Instead, we had an amazing and inexpensive breakfast and at The Corner Cafe (5 min walk). We walked to London eye (15 ish minutes). The area looks a little rundown and we felt uneasy when walking the neighborhood but were told the area is safe. We would stay again.

8/10 Good

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can hear doors in hallway a lot as people enter and exit room. No carafe in room to get water. Easy to get to, close to tube and river. Overall, good stay!
Stayed 3 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice room, let down by noise and comfort
Good-size, nice quality room, marred by terrible street noise and poor sound insulation between rooms and corridors. Very solid mattresses, and lumpy pillows.
Stayed 2 nights in Dec 2022
Response from Sonder on 9 Dec 2022
Your honest review is important to us. While it's nice to hear you enjoyed your room, we're sorry your stay was disrupted by noise. We do our best to provide a disclaimer regarding outside noise on our listing and apologize if anything was unclear. Our team is always happy to provide a complimentary white noise machine or earplugs to help alleviate noise. If you're willing to give us another chance, we'd love to show you a better experience.

8/10 Good

A

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Check in without desk was annoying, lots of faff with mobile phone. Room was comfortable and clean, and well-equipped. Worked OK for what it was, I prefer having staff and facilities, but this works out cheaper.
Stayed 2 nights in Nov 2022

6/10 Okay

Shani

Business traveller
Disliked: Room comfort
I was visiting to take part in an important work related assessment. I was woken each and every morning by trains, road works, and passing traffic. I had an idea when I saw ear plugs were provided that this was going to be an issue. You allude to it in your in room literature. I put the earplugs in every night but inevitably they would come out during the night, meaning that eventually I would be woken up by noise outside. The upshot of this was that I went into work feeling tired and by the third morning, completely washed out due to lack of sleep. Something needs to be done in respect of better windows to sound proof the room better. Pity, as I like the concept of Sonder, but I’m afraid this accommodation falls short.
Stayed 5 nights in Nov 2022
Response from Sonder on 16 Dec 2022
Hi Shani, your honest feedback is appreciated. We're sorry to hear your stay was disrupted by city noise. Our team is always happy to provide a complimentary white noise machine in addition to earplugs to help alleviate the noise. If you're willing to give us another try, we'd love to host you at another one of our 40 locations worldwide.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff, they responded to my queries almost immediately! The room was good too, not a bad stay overall. However, this place is ideal for short term stays. Not so great for long term stays for the follow reasons: No fridge, no microwave, no dishes/cutlery, the room isn’t cleaned during stays (you would have to pay for that separately), no lifts which makes climbing up and down 5 million (I’m exaggerating) flights of stairs annoying after day 2. Great for short term stays of a few days and not ideal for longer periods of more than a week.

2/10 Terrible

Alan

Disliked: Staff & service
No documentation; no entry!
Our Fault that we had not seen the E-mail about needing to register online to access the property- but had no documentation with us and no alternative was acceptable so we were left without accommodation on the day and needed to book in elsewhere!
Stayed 2 nights in Nov 2022
Response from Sonder on 29 Nov 2022
Hi Alan, your honest feedback is appreciated. We're saddened to hear you were unable to stay with us. We require identification verification for the safety of our guests. We hope to have the opportunity to host you in the future.

6/10 Okay

Abey Matthew Varughese

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located. Great if you’re nimble on your feet. 1 bus service at the stop right outside the property, 3 more at the end of the road along Albert Embankment (about 5 minutes walk). Nearest tube isn’t that close by, a bit of a walk (easily 15 minutes)… but you won’t feel it if the weather is gorgeous. No lifts so be wary if you have heavy luggage. Room was clean, furnishing and bathroom fixtures of good quality. I don’t mind the fact that there wasn’t any housekeeping. But I believe housekeeping on demand should not be chargeable. Essentials cabinet contain toiletries and coffee/tea/sugar, would have been nice to have a linen cabinet for towel swaps etc. The “no-key” access is brilliant. I didn’t feel the lack of a reception/concierge a problem as the hotel was very responsive over the app. I know this because there was a constant smell of smoke in the property, and it set off the smoke alarm one morning. Staff were sent within minutes of my contacting them, and the alarm was silenced. The smoke smells remained throughout my 8 night stay, so I hope they sort it out. Anyway, I think it’s great for short stays and if you’re travelling light, and if you plan to just use the place to sleep.
Stayed 8 nights in Nov 2022
Response from Sonder on 18 Nov 2022
Hi Abey, your honest feedback is important to us. We're sorry there was confusion surrounding the elevator. Our listing provides a disclaimer about this, so people are aware and apologize if anything was unclear. We have a zero-tolerance policy for smoking, and we apologize that you had to endure that smell. We appreciate you bringing it to our attention. We'd love to host you again at another one of our 40 locations worldwide.

10/10 Excellent

luis, surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good !
Stayed 2 nights in Oct 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process went exactly as described. The room was large and the bathroom was bright and lovely. Everything was very clean. The bed was large and comfortable. The amenities were of good quality and good amounts. I liked very much that there was no maid service, made me feel reassured that my room was going to be just as I left it upon my return. It was a short walk to Southbank, Waterloo and Vauxhall stations, and above a yummy pub The Jolly Gardner. I was able to just walk to the Eye and all the diversions of that area, and I sat having breakfast with Big Ben every morning. I would stay again.
Stayed 4 nights in Jul 2022

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was good but trying to get issues resolved was a bit challenging as there is no staff at the property.
Stayed 3 nights in Jul 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great Room... getting in, not so!
The room was excellent, however, the entry code to get into the property and then into the room took at least 5/6 attempts every time... not ideal and VERY frustrating!!!!
Stayed 2 nights in Jun 2022

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night’s stay
Great, bright room with very comfy bed and gorgeous shower. The only things that would have made the stay even better would be a kettle - only a coffee machine in room, also air conditioning would be beneficial as it was very warm, even with the fan supplied. The water machine out on the corridor is a great idea. A jug or water bottle would be an added bonus so that you can fill up more at once.
Stayed 1 night in Apr 2022

10/10 Excellent

Emma

Travelled with partner
Liked: Property conditions & facilities
recomendable, esta limpio y la zona esta genial. 15min a pie del big ben y a 10min de la parada de metro Vauxhall
Stayed 4 nights in May 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

carlos

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

6/10 Okay

Stanislav

Travelled with partner
Really noicey in the morning.
Stayed 3 nights in Jan 2024
Response from Sonder on 1 Feb 2024
Hi Stanislav, your feedback is appreciated. We're sorry that noise disrupted your stay. Our team would've been happy to deliver a white noise machine or earplugs to alleviate unwanted noise. Should you decide to give us another chance, we'd be happy to recommend a quieter location for your next visit.

2/10 Terrible

Romy

Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Room comfort
Larm fra baren (underboen) - de lukker kl. 23, men larm i lang tid efter + musik fra kl. 8 (tænker at personalet møder der). Ingen lyd-isolering mellem værelser. Hotellet angiver at have lockers, som man kan bruge efter check ud. Der findes 2 små og 1 stor locker til 20 værelser. Derfor måtte vi betale for at opbevare vores kufferter på Kings Cross Station.
Stayed 3 nights in Nov 2023
Response from Sonder on 8 Jan 2024
Your honest review is important to us. It saddens us that noise disrupted your stay. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. We're sorry you weren't able to use the luggage storage. Unfortunately, we don't have much space to store bags at this property. Should you decide to give us another chance, we'd love to host you again in the future and show you a better experience.

6/10 Okay

line

Liked: Cleanliness, property conditions & facilities
L’endroit est propre mais on entends les voisins comme s’il étaient dans notre chambre.
Stayed 3 nights in Nov 2023
Response from Sonder on 17 Nov 2023
Hi Line, your feedback is appreciated. While we're glad you enjoyed the cleanliness, we're sorry that noise was an issue. Our team would've been happy to deliver a white noise machine or earplugs to help alleviate unwanted sounds. If you decide to give us another chance, we'd love to host you at another one of our 40+ locations.

6/10 Okay

Mehmet

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Otel ilk giriste tertemiz.Cok rahat ve yeterli.Ama resepsiyon olmadigi icin temizlik ayri bir ucret karsiligi yapiliyor.Kaldigimiz sure 8 gun olmasina ragmen iki kisi icin birer havlu birakilmis.Daha fazla havlu sampuan ve sabun birakilmali.Iki gun kaldiginizda sirun yok fakat uzun sure kalicaksaniz yetersiz bir otel
Stayed 8 nights in Sep 2023

6/10 Okay

Zhen-Zhong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service not present at all...
The room was clean and have a great location. The stay was in general quite pleasant. However, I was staying 5 nights there and each time when I walk to the room with the essentials on the 3rd floor there were no towels left which means for me that the Sonder staff was not checking and did not care at all to refill. We had for 5 days the same towels... This is not really a hotel.
Stayed 5 nights in Sep 2023
Response from Sonder on 8 Oct 2023
Thanks for staying with us and providing a review, Zhen-Zhong. While we're glad you enjoyed the location and your overall stay, we're sorry there were some issues. Please accept our apologies for the essentials closet lacking towels. We'll review our procedures with our team to ensure this isn't an issue in the future. Had we known, our team would've been happy to deliver more towels. If you decide to give us another chance, we'd love to make it up to you.

4/10 Poor

Jaël

Disliked: Cleanliness
Stayed 3 nights in Sep 2023

8/10 Good

Rigmor

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Overall convenient but slow service
This hotel is conveniently located, the room comfortable and modern, but the room has no desk and no air conditioning and staff was slow in responding (and in one instance not responding at all) to questions and providing the requested service
Stayed 5 nights in Jul 2023
Response from Sonder on 15 Aug 2023
Your honest review is appreciated, Rigmor. While we're glad you enjoyed the location and comfort of your space, we're sorry there were some issues. We do our best to show all aspects of our spaces and disclose that there isn't air conditioning, but we apologize if anything was unclear. Customer service is one of our top priorities, and we apologize for falling short. We'll review our procedures with our team to ensure a higher standard is met. If you decide to give us another try, we'd love to show you a better experience.

6/10 Okay

ADRIANA

Travelled with partner
Disliked: Staff & service
Las taquillas para dejar la maleta no funcionaban. La máquina de agua muy bien. En la reserva ponia que la habitación tenia una mesa, y no estaba. No volveria al mismo alojamiento.
Stayed 4 nights in Jul 2023
Response from Sonder on 9 Aug 2023
Hi Adriana, thank you for bringing these things to our attention. Had we known there were issues with the luggage lockers, we would've been happy to help with this when you needed them. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear about the furnishings. If you decide to give us another try, we'd love for you to stay with us in another one of our 40+ properties worldwide.

8/10 Good

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
K
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, looked like the picture. Toilet door was a bit squeeky and you could hear the restaurant guests that where sitting outside quite loudly from room #1 (if you like to sleep early it could be a problem, usually quite after 11 pm)
Stayed 3 nights in May 2023

4/10 Poor

Ari

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Do not recommend!
They called as hotel… The entrance was on trashyard of the pub downstairs. Very noisy room and no services. With same price we could have better hotel in better location and services elswhere! I do not recommend this hotel to anyone!
Stayed 4 nights in May 2023
Response from Sonder on 16 May 2023
Hi Ari, your honest review is important to us. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. This property is prone to noise from the bar on the main level. Our team would've been happy to deliver a white noise machine or earplugs to help. Although we don't provide daily housekeeping, we can bring fresh linens and consumables upon request. If you choose to give us another try, we'd love to host you again soon at any of our 40+ locations.

10/10 Excellent

MARIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Sefora

Stayed 5 nights in Apr 2023

4/10 Poor

Christophe

Stayed 3 nights in Mar 2023
Response from Sonder on 10 Apr 2023
Hi Christophe, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Rica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war perfekt! Wir haben uns dort sehr wohl gefühlt.
Stayed 3 nights in Feb 2023