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Reviews of The Clermont London, Victoria

4 out of 5
The Clermont London, Victoria
101 Buckingham Palace Road, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 842 out of 1115 reviews" "
Rating 8 - Good. 181 out of 1115 reviews" "
Rating 6 - Okay. 53 out of 1115 reviews" "
Rating 4 - Poor. 22 out of 1115 reviews" "
Rating 2 - Terrible. 17 out of 1115 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with partner
Liked: Amenities
Great location, room was small but clean- bed was comfy
Stayed 2 nights in Apr 2024

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right next to the Victoria station which is super convenient to get on the underground or the train back to Gatwick airport. The room is clean but its small. Love the amenities theyve provided i.e. espresso machine. However, if you need moisturizer you would have to bring your own. One little critique would be that there was a false fire alarm on night but their staff didnt effectively inform us and no one picked up the phone at the reception area.
Stayed 4 nights in Apr 2024

4/10 Poor

james

Liked: Cleanliness
Disliked: Staff & service
Mny of the staff need basic customer service training - how to talk to customers, how to interact with customers. Not difficult, but would make a huge difference.
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 28 Apr 2024
Dear James,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

4/10 Poor

Alex

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice location. However, the building is old and key services like hot water sometimes stop functioning. We also experienced a false fire alarm in the middle of the night and the staff were not prepared and only created further confusion. The AC/Heating system does not function properly as well.
Stayed 4 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 28 Apr 2024
Dear Alex,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

8/10 Good

MaryBeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear MaryBeth,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Audra, West Roxbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week for the London Marathon. The location is perfect to access everything in the area as well as day tours out of the city. The room was beautiful and comfortable. Slept soundly each night and did not hear a thing from any neighbors. My only complaint is that given the price point and 4 star rating, a few additional toiletries should have been included (e.g., lotion, make up remover, q-tips, etc).
Stayed 7 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear Audra,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

William Robert, Issaquah

Liked: Cleanliness, staff & service, property conditions & facilities
It was a small place but the location was great I know the land is costly.
Stayed 9 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear William Robert, Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the hotel had the most beautiful lobby ever! The rooms were nice, with great bathtubs and good beds, but were on the small side (which is often the case in Europe). The location was excellent and so convenient, although it was quite congested. The associated restaurant, The Soak, was very good, too, especially waiters Joban and Alfred.
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Katharine,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. Thank you for Jaban and Afred's personal mentions, they will much appreciate it. We hope to see you again soon. many thanks, Natasha

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear Brian,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Excellent

alex, Voorhees

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Alex,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Elizabeth,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Gurmanpreet Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly attentive staff. Great location and awesome hotel
Stayed 6 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Gumanpreet Singh,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so attentive as well as the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, friendly staff and an ideal location.
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 23 Apr 2024
Dear Elizabeth,Thank you very much for your fantastic feedback! It's a truly pleasure to know you enjoyed your stay with us and found my team friendly and the hotel location most convenient with easy access to explore the main attractions in London. many thanks, Natasha

10/10 Excellent

katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular lobby--incredibly elegant and beautiful. Rooms were on the small side (typical of Europe), but otherwise very nice; great (and deep) bathtubs and good king-sized beds. The attached restaurant was excellent, too. Special praise to: Jeban and Alfred (waiters) and Fawzia (the hostess) at The Saok. Igerta and Paddy were especially nice and helpful at reception.
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 17 Apr 2024
Dear Katharine,Thank you so much for your amazing feedback! It's a truly pleasure to know you had a beautiful experience with us and my team looked after you so well. Thank you for my team member's personal mentions, they will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Jesse, Plano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clermont was such a beautiful hotel from the moment you walk in and all the way to the room. The staff were amazing and David was super accommodating (Thank you so much!). The morning breakfast provided such a great variety and was really good. The hotel is right where Victoria Station is which made it very convenient to the Underground train system to carry you to different destinations or to another station to catch another train as needed. Overall, I loved this hotel and will be back in the near future.
Stayed 6 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 17 Apr 2024
Dear Jesse,Thank you very much for your amazing feedback! I am more than happy to know you had a beautiful experience with us and my team looked after you so well. Thank you for David's personal mention, he will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is Beautiful. Service is good. The location is práctical for transport close to Victoria Station. Área feels unsafe through no fault of the hôtel. Unsavoury characters hang around the station. Witnessed a shoplifting crime on our first night.
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Patricia,Thank you very much for your fantastic feedback! I am pleased to know, overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Has 2 towers…. long way to get to your room. 2 different elevators
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Martha,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

2/10 Terrible

alicia, CHICAGO

Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of facilities
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear Alicia,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

8/10 Good

Andi, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 17 Apr 2024
Dear Andi,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

carolina de la

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was excellent, just note that the room is very small, but the room was very clean, the staff was amazing, and the hotel is in a prime location. I would definitely stay here again and i recommend it.
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Carolina de la,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Karmen

Liked: Amenities, property conditions & facilities
Yhe location of this hotel was perfect for us! Close to Apollo Theater, Victoria Station, bus stops and West Minster Abbey.
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Karmen,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Ryndy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time visiting London and the location is in the perfect location definitely cannot wait to be back absolutely love this hotel and London
Stayed 6 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Rydny,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

6/10 Okay

Gloria

Travelled with partner
If you want to stay in a” cruise hotel”, not personalize, not friendly, or enormous hotel, then choose this incredible, enormous hotel You have to walk long corridors and distance to your room. Even some times take two elevators or use stairs to get to your room There is no space to put your staff in the room and the bathroom Is tiny
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 25 Apr 2024
Dear Gloria,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 Excellent

Elizabeth, Upper Darby

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We stayed here for two nights and we loved it! We will be back!
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Elizabeth,Thank you so much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to se you again soon. many thanks, Natasha

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At Victoria Station. Excellemt staff. Everyone well trained and helpful. Hotel in perfect state of maintenence.
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Daryl,Thank you very much for your lovely feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. I was a little concerned about the safety of the neighborhood because it is so close to bus station, but I did not feel unsafe at all walking around. The staff went above and beyond to help me resolve an issue. And it was soooo quiet. I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Nancy,Thank you so much for your fantastic feedback! It's a truly pleasure to know you enjoy your stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

TENLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfectly located for walking to Big Ben and the London Eye. Also a 2 min walk to Victoria Station which made underground transportation a breeze. Will definitely choose to stay here next time in London
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 16 Apr 2024
Dear Tenley,Thank you very much for your fantastic review! It's a truly pleasure to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Yevgeniy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms. Clean.
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 12 Apr 2024
Dear Yevgeniy,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I’ve ever stayed at. The staff were so helpful; they had a menu of different types of pillows you could try! It is close to all the main tourist attractions and if you can get the hang of the tube it’s even closer! The bonus was the fridge was stocked for free use. The rain shower showerhead was such an indulgence!
Stayed 4 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 11 Apr 2024
Dear Christina,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Annel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and the Hotel was very clean.
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 11 Apr 2024
Dear Anne,Thank you very much for your lovely feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, lots of convenient store and restaurants. Staff are very nice and helpful. Definitely will recommend and come back again. 😀
Stayed 5 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 11 Apr 2024
Dear Michelle,Thank you very much for your amazing feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so helpful and the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being an the bus hub and shopping center made meeting tour buses simple and shopping readily available. Also the on site restaurant was great.
Stayed 4 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 11 Apr 2024
Dear Steve,Thank you for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Steele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with friendly staff. We received welcome gifts in our room and complementary mini bar in room that is refilled daily. Room is clean with plenty charging ports. We stayed for 9 days on family trip, it’s right next to Victoria station so super easy with lots transportation choices. Restaurant onsite was trendy with awesome drink menu, no need to go far. Lots dining options near by as well. We booked early so our package also included complementary English breakfast, great spread. Same menu daily but you can pick different things, for those coffee or tea lover. They have espresso machines and drip coffee options. Tea pot provided with lots tea options…totally save you some money from having to go eat out in the morning. Highly recommend!
Stayed 9 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 11 Apr 2024
Dear Steele,Thank you very much for your fantastic feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so friendly. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paddy was great! He helped us with several things including recommendations and transportation. And he was a lot of fun!
Stayed 5 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 9 Apr 2024
Dear Andrew,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. Thank you for Paddy's personal mention, he will much appreciate it. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Philippa Madeleine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Soak too
Stayed 1 night in Apr 2024
Response from Natasha Ludlow - General Manager on 9 Apr 2024
Dear Philippa,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us as well as our restaurant The Soak. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Perfect location
Stayed 3 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 9 Apr 2024
Dear Kelly,Thank you very much fir your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Timothy, Richmond

Travelled with family
Liked: Amenities
This property is beyond 5 stars in every aspect. One of the finest hotels in the world!
Stayed 2 nights in Apr 2024
Response from Natasha Ludlow - General Manager on 11 Apr 2024
Dear Timothy,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Karen Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paddy was awesome on helping us get settled in and was very thoughtful making my daughter’s 16th birthday extra special. He also gave us a list of things to do during our stay. Thank you Paddy for everything!
Stayed 7 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 11 Apr 2024
Dear Karen Lee,Thank you very much for your fantastic feedback and for choosing us to celebrate your daughter's special occasion! It's a truly pleasure to know my team looked after you so well and Paddy will much appreciate his personal mentions. We look forward to welcoming you back soon. many thanks, Natasha

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was very friendly and helpful, the room was small,
Stayed 5 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 11 Apr 2024
Dear Paul,Thank you very much for your review! I am delighted to know you enjoyed your stay with us and found my team so friendly and helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over Spring break of 2024. The staff was amazingly helpful, starting from the doorman who helped with our luggage, to the check-in desk staff. Both check in and out took no more than 10 minutes. They happily held our luggage both after check in and check out. The location is wonderfully close to many attractions! Clermont is also directly connected to the Victoria station. LEON (fast food) and Sainsbury's (grocery store) is just 3 minutes walk away!!! We grabbed water, fruits, sandwiches and paper plates from Sainsbury's. Our room was on the 100s level, but pin-drop silence at all hours of the day!!! Super clean room with an amazing bathroom which included a HEATED towel rack and mirror (no fogging after shower). The hand soap, shampoo and conditioner bottles are quick large and were refilled every day. The best part was the mini fridge with complementary drinks that was also refilled EVERY DAY!!!! They give you scotch, gin, red and white wine, tonic water, 2 bottles of water, can of regular and diet coke, chips, bag of popcorn, and a big Cadbury bar. They also give you coffee and tea with makers. The breakfast is not included, but I highly recommend it. "The Soak" restaurant was great. We did their tea experience and LOVED it!!! Overall, it was an amazing experience for us.
Stayed 5 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear John,Thank you very much for your fantastic feedback and recommendation! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers. I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Shaunmonique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and staff! Very pleasant stay.
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Shaunmonique,Thank you very much for your fantastic feedback! I am delighted to know you had such a pleasant stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was jam up. Great location, amenities and lounges. Definitely will stay there again.
Stayed 3 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Dwayne,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Flavio, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Flavio,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to everything and very easy to walk, trim or bus to other areas.
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Tina,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with exceptional service, central location for sightseeing and transportation hub for getting around. Highly recommend.
Stayed 4 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Jim,Thank you very much for your fantastic feedback and for your recommendation! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers.I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the cleaning
Stayed 3 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Juan,Thank you very much for your review! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally steps away from Victoria station, it couldn't be easier to get where you're going. Our room looked over the station but the sound proofing is incredible. We didn't hear a thing. The beds are extremely comfortable, rooms dark and amenities included. We enjoyed the retro English sweetie jar, took us back to our childhood. We paid extra for breakfast and it was most definitely worth the money. One of the best hotel breakfasts we've had. I highly recommend The Clermont and will definitely stay here again on future visits to the city.
Stayed 1 night in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Debra,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed our stay with us and we look forward to welcoming you back soon. many thanks, Natahsa

10/10 Excellent

Haley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience at a fantastic hotel! Paddy is the best!
Stayed 1 night in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Haley,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and my team looked after you so well. Thank you for Paddy's personal mention, he will much appreciate it. We hope to see you again soon. many thanks, Natasha

10/10 Excellent

Dolly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the Clermont Victoria. My rating is only based on the staff, property and room. I didn’t have a chance to eat at all of their restaurants. I only ate at one & I forget the name but it seemed casual. The food was mostly good. The staff was absolutely amazing, I arrived much earlier than check in and asked if I could check in early. They said sure & I could go get something to eat and by the time I’m done a room will be ready but they actually came to me while I was eating at the hotel and let me know the room was ready much sooner. I was so happy because I did not sleep on my flight and was exhausted. The room was very very clean, We stayed in a superior king and it very spacious. The mattress was bit uncomfortable because I could feel the separation of the 2 mattresses. My boyfriend asked if they could change the mattress, they said that wasn’t possible but they were able to add padding above the mattress and it was perfect! The options in the mini fridge were great, toiletries were nice but I didn’t use them since I brought my own. The room was cleaned beautifully everyday. I was only a bit concerned that they let my boyfriend up to my room with a key without notifying me. My boyfriend is a charmer but that was the only thing concerning for me. Under a different circumstance that could be bad. I also experienced a nightmare situation with Expedia customer service but the hotel really helped resolved my issue, I will definitely be staying here again
Stayed 4 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Dolly,Thanks for the great review on your recent stay with us! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers. I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
Very nice, the location is prefect. You can enter the train station and underground directly from the hotel.
Stayed 2 nights in Mar 2024
Response from Natasha Ludlow - General Manager on 3 Apr 2024
Dear Rachel,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha