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Reviews of The Mayfair Townhouse – an Iconic Luxury Hotel

5 out of 5
The Mayfair Townhouse – an Iconic Luxury Hotel
27-41 Half Moon Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 519 out of 709 reviews" "
Rating 8 - Good. 107 out of 709 reviews" "
Rating 6 - Okay. 49 out of 709 reviews" "
Rating 4 - Poor. 24 out of 709 reviews" "
Rating 2 - Terrible. 10 out of 709 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

alfredo

Travelled with partner
Liked: Cleanliness
Rooms are extremely small, staff is well mannered, except for the evening staff not even answering hello.
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed, the hotel is very modern but retains a classic feel. The staff are courteous and helpful. The location could’t get much better for London.
Stayed 1 night in Apr 2024
Response from Miranda B on 29 Apr 2024
Dear Matthew, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and fantastic room. Location is ideal as it is close to sites and transit. Will definitely stay there again.
Stayed 1 night in Apr 2024
Response from Miranda on 29 Apr 2024
Dear Brian, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

4/10 Poor

Dennis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Given room in basement, with partial view of noisy alley and barely room for two bags and 2 people. Their interpretation of quirky was mine of dungeon. Good thing I paid extra for classic room, couldn’t imagine one worse. Manager, Ben, took care and provided nice room in daylight.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Miranda B on 19 Apr 2024
Dear Tracey, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location room upgrade was. Nice touch
Stayed 1 night in Apr 2024
Response from Miranda B on 17 Apr 2024
Dear Robert, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Lilimary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect hotel
Stayed 8 nights in Mar 2024
Response from Miranda B on 12 Apr 2024
Dear Lilimary, I am delighted to see that you had such a memorable experience us. We look forward to welcoming you back in the future.

10/10 Excellent

Victoria

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with helpful and friendly staff. Great location and comfortable beds.
Stayed 6 nights in Mar 2024
Response from Miranda B on 10 Apr 2024
Dear Victoria, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly
Stayed 1 night in Apr 2024
Response from Miranda B on 10 Apr 2024
Dear Rosalind, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, hotel in great condition. Reception staff a touch cold, not very engaging.
Stayed 3 nights in Mar 2024
Response from Miranda B on 5 Apr 2024
Dear Christopher , I appreciate the time you have taken to provide feedback from your time with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 Excellent

Darlene

Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent. Very welcoming and helpful
Stayed 3 nights in Mar 2024
Response from Miranda B on 5 Apr 2024
Dear Darlene, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service
Usually fantastic but really missed the mark this time around.
Stayed 2 nights in Mar 2024
Response from Miranda B on 5 Apr 2024
Dear James, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Miranda B on 24 Apr 2024
Dear Lindsay, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

6/10 Okay

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP status from Expedia not acknowledge, I asked for room upgrade if available they said I had to pay extra.
Stayed 2 nights in Mar 2024
Response from Miranda on 29 Apr 2024
Dear Janet, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

6/10 Okay

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An "okay" hotel. Certainly well located. Perfect location really. The price of the room in relation to what the room was.....not well aligned. You pay for the location not the lodging and they know it, and make the most of it. If you have cash and value the location then this is a spot for you. If some extra steps are not a concern you can exchange those steps for better value elsewhere.
Stayed 2 nights in Mar 2024
Response from Miranda B on 28 Mar 2024
Dear Frederick, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 Excellent

Lee, Raleigh

Stayed 3 nights in Jan 2024
Response from Miranda B on 14 Apr 2024
Dear Lee, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay!! Would choose this hotel again and again. Great concierge, beautiful bar & rooms, perfect location.
Stayed 3 nights in Mar 2024
Response from Miranda B on 26 Mar 2024
Dear Ashley, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Susie

Stayed 1 night in Mar 2024
Response from Miranda B on 10 Apr 2024
Dear Susie, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
very nice staff
Stayed 2 nights in Mar 2024
Response from Miranda B on 26 Mar 2024
Dear John, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The showers have real pressure and are amazing. There is not much storage room for luggage. If you are packing heavy make sure to ask for a room that has real closet space and drawers. Ours had no drawers or space for our wheelies. Beds are super comfortable.
Stayed 3 nights in Feb 2024
Response from Miranda B on 13 Mar 2024
Dear Anne, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 Excellent

Jonscott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Mayfair townhouse is an exceptional property located in a very exceptional area. The rooms are well appointed and the staff is exemplary. Highly recommended ✅
Stayed 2 nights in Mar 2024
Response from Miranda B on 13 Mar 2024
I am happy to see that you had such a memorable experience with us. It is great to see our staff, location and bedroom offerings were all a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcome you back in the future.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, location and ambiance! Would stay again!
Stayed 8 nights in Feb 2024
Response from Miranda B on 13 Mar 2024
I am delighted to see that you had such a memorable experience us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcome you back in the future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Miranda B on 26 Mar 2024
Dear Lauren, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Ronaldo

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, and easy to get around everywhere (walkable).
Stayed 2 nights in Feb 2024
Response from Miranda B on 3 Mar 2024
I am delighted to see that you had such a memorable experience with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 Excellent

tomomi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 1 night in Feb 2024
Response from Miranda B on 2 Mar 2024
Dear Tomomi, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing is excellent
Stayed 2 nights in Feb 2024
Response from Miranda B on 27 Feb 2024
Dear Ahmad, I am delighted to see that you had such a memorable experience stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, excellent staff, lovely room. Wonderful location.
Stayed 3 nights in Feb 2024
Response from Miranda B on 27 Feb 2024
I am delighted to see that you had such a memorable stay with us. It is great to see our staff and location were both a highlight of your stay and rest assured, your feedback will be relayed to our team. I look forward to welcoming you back in the future.

10/10 Excellent

Ehime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful experience.
Stayed 2 nights in Feb 2024
Response from Miranda B on 27 Feb 2024
Dear Ehime, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

6/10 Okay

Angela, New York

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room and bathroom were extremely small, even for a superior room. Carpet on the floor. There is not much around the area; it is very quiet. If you book through Expedia, you cannot leave a day earlier if you need it. You are stuck there. The front desk personnel was rude.
Stayed 2 nights in Jan 2024
Response from Miranda B on 1 Mar 2024
Dear Angela, Thank you for taking the time to share feedback from your experience. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to welcome you back to the Mayfair Townhouse.

10/10 Excellent

Robert, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miranda B on 26 Mar 2024
Dear Robert, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

jennifer, niagara falls

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique Hotel with lovely staff excellent service and fabulous dinning and good service
Stayed 3 nights in Feb 2024
Response from Miranda B on 1 Mar 2024
Dear Jennifer, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, cleanliness, service
Stayed 3 nights in Feb 2024
Response from Miranda B on 1 Mar 2024
Dear Catherine, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Han, Guildford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel.
Stayed 1 night in Feb 2024
Response from Miranda B on 27 Feb 2024
Dear Han, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice, great location and friendly staff
Stayed 2 nights in Feb 2024
Response from B England on 14 Feb 2024
Dear Lawrence,Thank you for taking the time to provide feedback from your recent stay with us.I am delighted to see your stay was a memorable one and I do hope we have the opportunity to welcome you back in the near future.Warm regards,Ben EnglandFront Office Manager

10/10 Excellent

Carol

Stayed 12 nights in Jan 2024
Response from Miranda B on 26 Mar 2024
Dear Carol, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Erick B, Memphis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Concierge was wonderful!
Stayed 5 nights in Jan 2024
Response from B England on 14 Feb 2024
Dear Erick B,Thank you for taking the time to provide feedback from your recent stay with us and I am delighted to see you had such a fantastic time with us.I do hope we have the opportunity to welcome you back in the future.Warm regards,Ben EnglandFront Office Manager

8/10 Good

Barbaranne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Honest AF Show Podcast takes London!
Would have given the hotel 5 stars ⭐️ had it not been for the construction, which was loud and off putting of any view. The hotel itself is fabulous, amazing location, food and service beyond lovely. The staff could not have been more helpful and the rooms incredibly comfortable with every need met. I just wish we would have been for warned of the construction.
Stayed 3 nights in Jan 2024
Response from B England on 14 Feb 2024
Dear Barbaranne,Thank you for taking the time to provide feedback from your recent experience with us.I am delighted to see your time with us was a memorable one and you took the opportunity to explore the local area of Mayfair.I do hope we have the chance to welcome you back in the future.Warm regards,Ben EnglandFront Office Manager

6/10 Okay

Suzy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from B England on 14 Feb 2024
Dear Suzy,Thank you for taking the time to provide feedback from your recent stay with us and I do hope we have the opportunity to welcome you back in the future.Warm regards,Ben EnglandFront Office Manager

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Miranda B on 26 Mar 2024
Dear Brett, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

6/10 Okay

Philip

Stayed 2 nights in Jan 2024
Response from Miranda B on 26 Mar 2024
Dear Philip, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

4/10 Poor

Colin

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Miranda B on 28 Jan 2024
Dear Colin, Thank you for taking the time to share feedback from your experience time with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing property. Friendly staff, excellent communal spaces - Gym, Bar, Restaurant etc. The room is a little small but well appointed. comfortable bed, great TV channel selection, and excellent water pressure in the shower. the unlimited free mini bar (no alcohol) is a nice perk. My only real complaint would be that if your room doesn't face the main street, it's dark as the building you window faces is tall and also under construction. It woke us up in the morning a couple of times. The hotel however is an excellent location. central to most things but nestled into Mayfair and around the corner from Shepard market which is full of great restaurants.
Stayed 4 nights in Jan 2024
Response from Miranda B on 28 Jan 2024
Dear William, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from B England on 22 Jan 2024
Dear Tanya,Thank you for providing feedback from your recent visit to us and I am delighted to see you had such a memorable time.I do hope we have the opportunity to welcome you back in the future.Warm regards,BenBen EnglandFront Office Manager

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was really nice. The staff was very helpful and accommodating. I would recommend staying here.
Stayed 3 nights in Jan 2024
Response from B England on 22 Jan 2024
Dear Nicole,Thank you for providing feedback from your recent experience with us.I am delighted to see you had such a memorable time with us and we look forward to welcoming you back in the future.Warm regards.Ben Ben EnglandFront Office Manager

10/10 Excellent

Rosalind

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Miranda B on 28 Jan 2024
Dear Rosalind, I am delighted to see that you had such a memorable experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Miranda B on 21 Jan 2024
Dear Jack, I am delighted to see that you had such a memorable stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to of the areas we wanted to visit.
Stayed 5 nights in Jan 2024
Response from Miranda B on 13 Jan 2024
Dear George, I appreciate the time you have taken to provide feedback from your stay with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location with superior service. Room was a bit small but well decorated with nice linens and amenities. No VIP offer or upgrade of any kind
Stayed 2 nights in Jan 2024
Response from Miranda B on 13 Jan 2024
Dear George, I appreciate the time you have taken to provide feedback from your experience with us. I appreciate the feedback you have provided and I do hope we have the opportunity to welcome you back in the future.

6/10 Okay

Silvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I reserved this stay for my son during the New Year's holiday and I have given it a rating of 3 only because the concierge service in the hotel was not very helpful or able to fascilitate a reservation for dining. I feel that a hotel of that status should be able to help with dining.
Stayed 2 nights in Dec 2023
Response from Miranda B on 9 Jan 2024
Dear Silvia, Thank you for taking the time to share feedback from your experience with us. Please accept my apologies for the clear shortfalls you had experience and rest assured, your feedback will be relayed to our team. I do hope we have the opportunity to retain your loyalty to The Mayfair Townhouse.

10/10 Excellent

Giancarlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, price, location and experience!
Stayed 3 nights in Dec 2023
Response from B England on 7 Jan 2024
Dear Giancarlo,I am delighted to see you had such a memorable time with us and I do wish you a wonderful start to the New Year.We hope to welcome you back to The Mayfair Townhouse soon!Warm regards,Ben Front Office Manager