2/10 糟糕
steven
2026 年 1 月 16 日
满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
My girlfriend and I stayed in a suite for two nights and the room was great. Between 6:00 and 7:00 am our first morning, the toilet kept us awake with very loud gurgling sounds. Around 9:00 am, my girlfriend sat on the toilet in the dark, without realizing that water and feces erupted onto the toilet seat and surrounding floor. We spoke with the general manager, Maria, who did not seem too concerned that my girlfriend sat in feces. Maria offered a food and beverage comp and was not willing to do anything more, insisting that since we booked the rooms on Expedia, this was all they could do. It’s hard to imagine a more disgusting hotel experience. We were very disappointed about the way in which the general manager treated this situation as if it was a minor inconvenience rather than a significant health hazard.
steven
2026 年 1 月入住 2 晚