I rarely leave negative reviews, but this stay fell far below reasonable expectations for a hotel in this price range.
On the first night, there was severe bass noise from an undisclosed basement club that continued until 4 am, followed by loud disturbances in the hallways until 6 am involving individuals who were later confirmed by security to not be registered hotel guests. Despite multiple calls, the issue was not resolved until nearly dawn, and I did not get meaningful sleep.
The following day, I was told a room change would be arranged, but no update or plan was provided well into the evening. When I contacted Expedia to explore options, a front desk staff member escalated the situation by repeatedly calling my room and then opening my door without permission to confront me over billing while I was on the phone. There was no emergency, no prior notice, and the interaction was unnecessarily confrontational. Another male staff member was brought to my doorway, which made the situation feel uncomfortable and unsafe.
I had planned to stay another night and confirmed refund for the last 2 nights of my 4 night stay, however I vacated immediately after being harassed by hotel staff. They processed a refund for my last 2 nights as discussed, but offered no remedy for the first night or second night. I had to pay for two hotels on the second night of my vacation, but was worth it to move to the Sun Rose.
