Lucerne Valley Holidays

The staff were great!

The hotel was clean, spacious and in a great location; close to everything. My one disappointment was with the staff. As an Expedia Gold member, I was entitled to a partial parking credit, and both complimentary room upgrade and late check out (IF available). When I checked in and mentioned the room upgrade, the front desk agent quickly shut me down and said "No, you only get a parking credit" then immediately moved on and changed the subject. I just wanted to get to my room at that point, so I let it go. When I then called to ask for a later check out (just 1-hour), a different front desk agent immediately said sure and told me it would be $29 for the 1-hour. I then told her I have Expedia Gold, which gives me the late check out for free. She told me to hold and when she came back she said sorry, hotel is full, there is no late check out at all. I was like, but you were just ready to charge me $29 for the hour, how are you now full after I asked for complimentary? She clearly lied, as I then checked the app and had the option to get a room (same as mine) there for that night. If it was full, it would have been sold out. The treatment from the front desk overall was just ridiculous and left a very bad impression.

Wonderful location, hotel is very nice, restaurant is good. They did not have in room spa services as advertised, and the bed was hard and lumpy and possibly the most uncomfortable hotel bed I have ever slept in - but other than that the rooms were well designed and comfortable and clean.

Great location. Friendly helpful staff. Fun game room. Nice courtyard with fire pits. Close to Pier 39 and transportation stops. Would definitely stay again

The pool and entire pool area is very nice. The room had good vibes and king bed was super comfortable. The water pressure in shower was awesome! Staff was friendly and courteous. We were disappointed the restaurant wasn't open on Wednesday for dinner (we were told only open Thursday to Sunday and only for dinner). The restaurant at hotel was one of the reasons we chose it. The website and other booking sites should state that. It put a wrench in our schedule. Bummed there wasn't a free continental type breakfast available. That would be a nice touch. There was also major construction that started at 7 a.m. Crazy loud! Not enjoyable to wake up to that especially after a late night out and a vacation day to sleep in. Not hotel's fault clearly but guests should be informed upon check-in if they are aware of it and have witnessed it for a few days.