里士满麦尔坎 U 皮特棒球场附近酒店

“There were repairs made to the wall inside the room. Plaster was all over the wall and carpet. The bathroom had clean towels, but the tub was not clean. Used soap and hair still in the tub, on the shower wall and floor beside the toilet. Even saw a large bed bug crawling on the pillow on the bed.”

“Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood.”

“It is quiet, clean and in convenient location. Service and hospitality were exceptional”

“Great breakfast.”

“When I pulled up to the entrance, I saw a lady arriving with a bag of food. I thought nothing of it. When I went to the check-in desk, there was no attendant. I called out, looked around, and in the dining area--no one responded. I thought this is weird, so I waited, and after about ten minutes, the lady I watched entering the lobby with a bag of food was actually the customer service attendant. I'm guessing she left to get food or had someone deliver food to her in the parking lot. She……

“Place was clean staff was friendly but you should offer a complimentary breakfast most places offer a breakfast you have to pay for everything at your establishment”

“Excellent place to stay!”

“My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine.”

“Breakfast and what they call a happy hour but can easily be dinner are better than most other hotels.”

“good”

“It was clean and comfortable”

“Really delicious breakfast, so many options and a lot of space to accommodate families. Room was really spacious and up to date, charging ports and full kitchen with appliances etc. Very comfy beds, loved our stay!”

“Management did the right thing by granting a full, hassle-free refund at checkout, but this hotel requires a major overhaul. Our stay began with a broken AC, forcing a room transfer at 2:00 AM. The replacement room was in poor repair with broken lighting, and worst of all, the mattress and pillows were heavily and severely stained. Hospitality was severely lacking. A staff member named Carol forced guests out of the atrium common space before posted closing hours so she could leave early……

“Love this property and stay every time we are in Richmond. Everyone is super friendly and helpful. The property is on a great location and it’s beautiful. The bar and restaurant and room service are all great too!”

“Upon arrival, the upkeep in of the external, the properties is questionable.”