4/10 欠佳
Laura
親子同遊
2025 年 7 月 15 日
不滿：整潔度、設施服務和住宿狀況
On arrival the staff seemed friendly but when I queried if we could have a room that didn’t look out on to the room the lady rolled her eyes at me. Another lady came over who was more pleasant but wanted to charge more for a room just a bit further down. Even after spending a lot of money for 7 days plus in Esmeralda Park. Nowhere on my booking did it say we would be facing the road. Rooms are covered in black mould in the bathrooms and there are dead bugs splattered all over the walls. Children sleeping on grubby sofas is not acceptable and it should be pull out beds. The pool was vile, so dirty and the sun beds and parasols seem to be about 30 years old. That was when you could actually get one which we couldn’t until the lifeguard moved someone’s stuff which then made them shoot at us. The reception staff talk about customers rudely after they have checked in. I genuinely have never in all my years travelling had reception staff like them. The breakfast staff were lovely though as were the lifeguards. Pool bar staff were quite blunt. Never ever again will I stay at an Inturotel in my life time. Even more so after seeing the structure collapse on top of people at Esmeralda Park. Shoddy cheap work putting profit before people’s safety.
Laura
於 2025 年 6 月住了 3 晚
