Takayama Matsukawa Ravine Hotels

"Friendly staff, clean room, nice view "

"The staff was very friendly. However, the hotel has come into age . Wallpaper was falling off throughout the building, clean sleeping sheets were provided, but the interior was dirty"

"We loved our time at this ryokan. The hosts were wonderful, and so accommodating. The room was huge and very comfortable."

"The thoughtful staff, excellent kaiseiki dinner made our stay a fabulous one. The property is well kept & we experienced warm, Japanese hospitality - from lunch recommendations, snowball toys, to free flow drinks at the lobby and room. We loved Shibu Onsen town & Shibu hotel made it all the more special. The Onsen was great especially during winter. "

"A great experience. Staff was amazing and made sure our stay was perfect, from the room, meals, onsen and transport. We went with our kids and they said this was their favorite stay during our trip in Japan. Highly recommend."

"Stayed 3 nights in an executive room on the 10th floor. It was clean, spacious, and with a good view of the station and the mountains. Will stay again."

"Beautiful resort in the mountains right next to the ski slopes"

"Great staff"

"I really enjoyed my stay, however getting there was challenging, and I couldn't find the email to ask questions on their website. I ultimately took a risk and was able to hop on a bus from Karuizawa, but online it mentions no reservations for buses, and I could not find that there even was one to the resort. If their email had been listed (and perhaps it is not due to an internet issue through the US), I'd have had less stress getting there. Otherwise, I only recommend others research more before going here so they know the customs more - tattoos are not allowed, and I had to book the private onsen."