6/10 Okay
Beth R.
7 Aug 2025
Liked: Check-in, location
Disliked: Communication
Nice apartment, terrible hosts. The listing mentioned construction in the common area. We checked with the host - a company called Every Place (EP) and were told it was finished. True. Imagine our surprise when 1st thing Monday morning the deafening jackhammer started in the apartment above us. It was so loud, we had to leave the unit.EP told us they would look into it. Nothing for 3 days though we contacted them every day on VRBO asking to move to one of their other properties. On the 4th night, we returned to the unit to find water leaking into the kitchen from above. The construction guys upstairs had hit a pipe. The security guy in the lobby could not reach EP. We spent the night emptying the bucket and pots we put out to catch the water. After an early morning plea, EP sent maintenance guys. They had the construction guys upstairs turn off the water but we had no kitchen lights for the rest of the 2 week stay. We decide to extend our visit 2 days to catch the flower festival in the city. We rented a different EP apartment in the building (only one open), asking to move just our suitcases in early. You would think after all the trouble, EP would accommodate us, but no. We were told it wasn't allowed even though some EP folks in the building told us the unit was unoccupied. This is an ok apartment in a good location, but if you need any help from the host, communication is non-existent. And no way to reach them off hours for an emergency. Buyer beware.
Beth R.
Stayed 13 nights in Jul 2025