6/10 Okay
felicia f.
19 Aug 2021
Liked: Check-in, communication, location
Disliked: Cleanliness
Stunning property - some disappointments
The property is spacious and beautiful in an idyllic setting. The gardens and pool were glorious and the sauna was a real plus. We were a large family group and all ages had a wonderful time. However the following impacted upon our stay.
The house was really grubby on our arrival, particularly the kitchen, and did not seem to have been cleaned since the previous guests had left. The freezer and kitchen cupboards were full and could not be used to store our food.
The downstairs shower had a blocked drain meaning one stood in dirty water. The ad states that 3 of the bedrooms have double beds with good quality mattresses. Only two of these had double beds - the other had a bed suitable for one person only and had a soft and sagging mattress.
Considering the cost of this property, and the ongoing pandemic we expected a high level of cleanliness and for it to be represented accurately on the Vrbo website.
After our stay these issues were raised with the owners who accepted the problems above and offered an 80 pound refund as a gesture of good will. We advised the owner that this was not acceptable compensation and were advised a week ago that he would respond after clarifying some issues raised. Disappointingly this has still not happened.
felicia f.
Stayed 4 nights in Jul 2021