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Hacienda Santa Cruz

4.0 star property
Escape to an oasis near Mérida Cathedral where you can indulge in hydrotherapy or relax poolside under shaded umbrellas.

Choose dates to view prices

Near Mérida Cathedral, Hacienda Santa Cruz offers a luxurious getaway with shopping on site and al fresco dining at the on-site restaurant. Treat yourself to hydrotherapy or a massage at the spa, enjoy poolside cocktails by one of two outdoor pools, and stay connected with in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available

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18 Jun - 19 Jun
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About this property

Hacienda Santa Cruz

  • Upscale hotel near Mérida Cathedral
  • Consider a stay at Hacienda Santa Cruz and take advantage of a poolside bar, a terrace and shopping on-site. Indulge in reflexology, a body wrap and a massage at the on-site spa. The on-site restaurant, "Valentina", offers breakfast, lunch, dinner, light fare and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
  • You'll also enjoy the following perks during your stay:
    • 2 outdoor pools, along with pool umbrellas
    • Free self-parking
    • Cooked-to-order breakfast (surcharge), 1 meeting room and a TV in reception
    • Massage treatment rooms, wedding services and ATM/banking services
  • Room features
  • All guest rooms at Hacienda Santa Cruz have comforts, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and laptop-compatible safes.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and hairdryers
    • 42-inch plasma TVs with satellite channels
    • Daily housekeeping and phones

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2 bars/lounges, swim-up bar, poolside bar
Hacienda Xcanatun, Angsana Heritage Collection
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  • Pool
  • Spa
  • Pet-friendly
  • Parking included
9.4 out of 10, Exceptional, 518 reviews
The price is HK$1,246
HK$1,625 total
includes taxes & fees
7 Jun - 8 Jun
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 24 March 2026 to 22 March 2028 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults and MXN 107 to 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hacienda Santa Cruz have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

Is Hacienda Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Santa Cruz?

Self-parking is free at this property.

What time is check-in at Hacienda Santa Cruz?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hacienda Santa Cruz?

Checkout is at noon.

Where is Hacienda Santa Cruz located?

Situated near the airport, this spa hotel is within 9 mi (15 km) of Museum of the City of Merida, Mérida Cathedral and Plaza Grande. Municipal Palace of Merida and Hacienda Yaxcopoil are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.4

Cleanliness

6.4

Location

8.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 46 out of 80 reviews
Rating 8 - Good. 19 out of 80 reviews
Rating 6 - Okay. 6 out of 80 reviews
Rating 4 - Poor. 5 out of 80 reviews
Rating 2 - Terrible. 4 out of 80 reviews

Reviews

Verified

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, beautiful grounds, helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Secluded Hacienda

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and historic property, lovely rooms and huge bathrooms. The grounds are amazing but seem 50% inactive and it was eerily empty for our visit in late January. Also, few staff speak English. Location is 30 minutes from center of Merida. Still, we loved it and recommend it.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great friendly service. Food is amazing!
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Stayed 3 nights in May 2024
Verified

4/10 Poor

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities
très très beau cadre
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Angelina Maria Eugenia

Liked: Property conditions & facilities
Disliked: Amenities
Lo bueno, la hacienda y sus espacio, los detalles en la gabitaciones muy lindas, el desayuno en la terraza, el servicio y trato del personal. LO MALO, todos los días hay fiesta de noche, abrumador el sonido, la tranquilidad no es compatible con los fiestones de noche TODOS LOS DIAS.Alimentos con aceite rancio o platos con sabor a jobon, el costo no es equivalente a la calidad de los productos. Se desatiende al huésped por estar atentos a los detalles y preparativos de las fiestas. Es una lástima, debido a que vulneran la experiencia del huésped que busca tranquilidad y confort por festejos TOFOS LOS DIAS QUE INCLUYEN JUEGOS PIROTECNICOS Y NI LES AVISAN A LOS HUESPEDES, NO VAYAN CON NIÑOS CHIQUITOS, ESO ES TERRIBLE. SI CAMBIAN ESO SERIA PERFECTA.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities
Toda la propiedad y el personal
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Enrique López de los Ríos

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien con la reserva. Solo que reservamos la presidencial y nos la cambiaron a la mera hora sin avisar. Mal por el hotel.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

RICARDO

Liked: Staff & service, amenities, property conditions & facilities
todo
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Daniel cordero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una hacienda hermosa , con unos jardines increíbles
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Irasema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Anne

Sehr schöne Unterkunft
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

NESTOR DE JESÚS CORTES

Liked: Cleanliness, amenities, property conditions & facilities
Lugar muy bello bendiciones
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

ITZIAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, servicio excelente, una maravilla !
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitaciones y restaurante
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Octavio De La Torre

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

patty

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Gustavo Alejandro

Liked: Staff & service, property conditions & facilities
Me gusto la experiencia
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
Stayed 1 night in Jan 2024