Miami Lakes Spa Hotel

"Our Miami trip itself was wonderful, but unfortunately our experience at Catalina Hotel & Beach Club was extremely disappointing. We stayed in a two queen poolside room from Sunday through Wednesday and ultimately checked out one day early due to several serious cleanliness, maintenance, and safety concerns. When we arrived, the room was not properly cleaned and we even found trash underneath the beds. Several outlets in the room were not functioning and the iron also did not work. The bathroom had a noticeable sewage odor when using the sink, and the room did not include a safe for belongings. There were also concerning safety issues with the room itself. The door had no peephole and no security latch, which made us uncomfortable from a safety standpoint. Basic amenities were lacking as well. We initially had no towels upon arrival and had to locate staff ourselves to obtain them. WiFi was extremely unreliable during the stay. The overall property condition was also disappointing. The elevator was out of service for the entire duration of our stay, hallway carpets were visibly dirty, and the rooftop pool pillows were filthy. Doors throughout the property slam very loudly and the hallways are not soundproof, so noise from staff and other guests was constant. The front desk staff did come to inspect the room after we reported the issues and refunded our resort fee, which we appreciated. We ultimately escalated the matter through Expedia, who refunded the unused night."

"One of my favorite stays in miami"

"Room was dirty! Floor was filthy I couldn't even walk to the bathroom with out my shoes. Husband complained to front desk, he was told all housekeeper were gone. Did not offer anything as a solution! Husband asked for a mop and extra towels, never received either! The pictures look good , don't let that fool you! No control on air conditioner- it was on full blast or I had to turn it completely off. it was very loud, hard to sleep with it on! Restaurant bathrooms disgusting! The elevator had a crack in the middle of the floor and it felt like it could give way any second!I Expected alot better for this price!"

"Short staff: longer wait times for food, drinks, day beds. I paid ahead of time for my trip via Expedia, hotel staff did not communicate with Expedia and attempted to charge me a second time. "

"Our ocean view room was beautiful, and the beach staff were very nice. We will definitely come back!"

"Shuttle was old and the access door didn’t work properly. At least two towers. If you’re in the second tower you had to go to the lobby and back up to the 9th floor for dinner and breakfast. "

"Had a fantastic room with a large balcony overlooking the pool area. Staff was helpful, right in the center of the Art Deco district and the hotel boasts a rich history. Highly recommend."

"This was a beautiful and relaxing stay with an amazing ocean front view! The staff were amazing and very welcoming! As honeymooners we were very pleased!! "

"We did not have an ocean vew"