This was my third time visiting Jamaica, and while I absolutely love the island, I’m not sure I’ll be returning to this particular resort.
When we first arrived, we were given the wrong room — we had booked an ocean view with a king bed, but instead got an ocean view with two double beds. When we asked for it to be corrected, they moved us to a room with a king bed, but it was only a pool view — not what we originally paid for. Disappointing start.
Another issue was the baggage situation. After they switched our room, we were told our bags would be brought over. I waited more than three hours before I finally got fed up, went back to the original room, and found the bags still there. I was told they had “trouble with the door,” but I was able to get in just fine. That made me uncomfortable — anyone could have walked in and taken our things.
The property itself was okay, but I didn’t love that there were stray cats roaming around the resort. It made the place feel less maintained and a bit off-putting, especially near the dining areas.
Speaking of food, it was actually very good — fresh and flavorful. But the limited dining hours were frustrating. I’m on vacation and not trying to wake up early just to catch breakfast. By the time I was up and ready to eat, many of the food options were closed.
To top it off, we wasted nearly an entire day being pitched to upgrade our membership. My mom ended up upgrading, but the supposed benefits didn’t seem to make much of a difference