There were a few minor things that irritated me, I could almost say just because they compounded. Overall the kids had a good time and that's what mattered. In the heated pools and hot tubs, which we expected to use a lot given the time of the year... were not heated. The hot tubs felt like a Luke warm tub, and that's not a pleasant feeling when you're sitting with a bunch of strangers. Lol we couldn't use a fee of the indoor pools because it was so cold and they were like ice. I don't know if they kept them cold for people to do a Polar plunge or what. The room overall was a good stay! We didn't have rags, luckily we brought body scrubbers, the kids bathroom had a leak in the sink the entire stay (*more like a drip), and then come to find out when we did laundry, the dryer didn't dry after 3 times of running a cycle. We had to take to the main area and pay, they dried them super quick. Finally , no hand soap.... odd when you get a 2 bedroom suite to not have the "upgrades' you would expect for 5 stars. Again, it was fun, the kids didn't complain with the exception of the slides causing a few bruises on their middle of spine because they're a little bumpy... but that's expected... 😆 🤣 😂 we will probably go back and see if it's changed when it's warmer, would have second thoughts when it's cooler and you're banking on the kids using the indoor "heated" amenities. I froze sitting, working on my laptop on the sides.