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Reviews of Muthu Newton Hotel (Near Inverness Airport)

4 out of 5
Muthu Newton Hotel (Near Inverness Airport)
Inverness Road, Nairn, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 332 out of 783 reviews" "
Rating 8 - Good. 288 out of 783 reviews" "
Rating 6 - Okay. 99 out of 783 reviews" "
Rating 4 - Poor. 46 out of 783 reviews" "
Rating 2 - Terrible. 18 out of 783 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine, Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful old building wirh lovely common areas and minutes from the airport
Stayed 1 night in May 2024

6/10 Okay

Patty, Mount Pleasant

Travelled with family, Travelled with group
Disliked: Amenities
The hotel was unique but old and needed some updates. Our biggest problem is we booked the property based on them stating they have a laundry facility, not just a laundry service. They mentioned this several times in the conviences and family friendly areas. NO FACILITY just a laundry service.
Stayed 1 night in May 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a lovely experience and a great starting point for our NC500 tour. Ideal location for two exhausted travelers getting off a plane and into a rental car at Inverness airport. Lovely ambience and stylish interior, cosy and very clean room, and absolutely stunning grounds. We recommend for sure!
Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Was a bit disappointed that they could not squeeze me in for an evening meal evrn though I was just a few mins late. Had to walk into town.
Stayed 1 night in May 2024
Response from Murray on 14 May 2024
Thank you for your review. Disappointed we could not accommodate dinner, followed up with team and kitchen had closed down all equipment at that time. Feel the team could have at least offered something and will review with them given the time was not overly late.My apologies for this,disappointing as GM we did not do better.Kind RegardsMurray McPheeGeneral Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire experience and stay at the Newton Hotel was outstanding!! All the staff were incredible, the meals were delicious and prepared with great attention to detail and the building and grounds were meticulously cared for. So much charm and character here, my wife and I were so sad to leave! We will definitely return for a longer stay! Mark and Chrissy
Stayed 3 nights in May 2024
Response from Murray on 14 May 2024
Hello and thank you very much for your kind review and score. Delighted you enjoyed your stay and we will of course be very pleased if you return for a future visit.Best WishesMurray McPheeGeneral Manager

10/10 Excellent

Erick, NAPLES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful quite place to stay and the grounds where lovely as it was spring and all the flowers where in bloom.
Stayed 3 nights in Apr 2024
Response from Murray on 14 May 2024
Thank you for you very kind review. We are pleased that you had an enjoyable stay with us.Best WishesMurray McPheeGeneral Manager

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility inside and out. Amazing room and bathroom space. Great bar/food. Hairy Coos on property-ask kitchen for turnips to feed,Yay! Worst bed of entire trip-painful.
Stayed 1 night in Apr 2024
Response from Murray on 14 May 2024
Thank you for your kind review.Pleased you enjoyed your stay with us.We are replacing some mattresses in the hotel and will review the room you were allocatedKind RegardsMurray McPheeGeneral Manager.

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024
Response from Murray on 14 May 2024
Thank you for your kind review scoreBest WishesMurray McPheeGeneral Manager

6/10 Okay

sandra

Travelled with partner
Not as good as it used to be. Bit of maintenance required. Menu nothing special. Went out for dinner
Stayed 1 night in Feb 2024
Response from Murray on 15 Apr 2024
Thank you for you review. Note your feedback. new menu introduced soon for season. Kind RegardsMurray McPheeGeneral Manager

6/10 Okay

Paul

Business traveller
Disliked: Property conditions & facilities
Tv was housed in a knackered cupboard and the door meant that you couldn’t see the tv from the bed
Stayed 1 night in Feb 2024
Response from Murray on 15 Apr 2024
Thank you for your review. I note your feedback and thank you for providing feedback on you stay with us.Kind RegardsMurray McPheeGeneral Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A large old hotel, set in beautiful grounds with view of the sea. Looks a place set up for weddings but had only a dozen or so guests. Reception and bar staff, super friendly and helpful. Room was a little dated but most importantly in relation to cost was super. Really clean, all amenities and a great shower. Breakfast was again excellent, helpful and attentive staff. Thoroughly recommend this place. For the price it's the best stay we have had in a long while
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully set in the gardens and well maintained with very very helpful staff
Stayed 1 night in Dec 2023

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings. Nice, clean and warm
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sticky problems
Clean and atmosphere pleasing but bathroom door needs to be shaved down a bit so as it will close properly. Noticed same issue in the general toilet area.
Stayed 4 nights in Nov 2023

10/10 Excellent

TIMOTHY

Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite honestly one of the worst hotels I have ever stayed at, which is surprising considering the good reviews. The hotel is dirty, carpets are not fitted properly and are torn, corners unfinished, rooms falling apart, unhelpful staff and strange smells throughout the property. I was utterly shocked. The only good thing that I can say is that the surrounding area is beautiful and the hotel is right on the beach which is absolutely stunning.
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Donald

Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and tucked away
I stayed here due to work for 2 nights. staff were very nice and helpful. location is great and is incredibly peaceful. The fry up is great. room was very spacious, bathroom was huge. The location is half an hour from Inverness.
Stayed 2 nights in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Quiet. Relatively near the airport in a beautiful area.
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous, extremely comfortable and has incredible views. There's nothing like sleeping in a castle, and the Highland Cows on the property were a lovely surprise as well! The property is beautiful, the bed was super comfortable and breakfast was delicious. Cannot say enough great things about this property!
Stayed 1 night in Sep 2023

8/10 Good

kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand building and location.
We chose this place mainly for the fact we stayed at the Muthu Fort William and had a great experience. There was no Essa here, but the staff was friendly and helpful. The location of this place is amazing and I want to learn more about the history of the building. The room was comfortable and clean. The tub/shower combo needed an explanation on how to run it. But we figured it out. Breakfast was good and the room was grand. We stayed just one night here. The town of Nairn is old and I’d love to explore it more in the future. I would stay here again.
Stayed 1 night in Aug 2023

4/10 Poor

Timothy

Disliked: Property conditions & facilities
We stayed last year in the hotel and it was great. 5 stars. This year we were in their cottages out of the hotel. Bed was hard, mold all over wood windows with dampness on windows, bathroom shower door had mold on lip and overall furniture looked like it came from a garage sale. Breakfast was kind of ok. I never did get my croissant. I let desk know our frustration over the state of the room and got the response, “I’ll tell the housekeeper.” I won’t stay there again.
Stayed 1 night in Aug 2023

2/10 Terrible

Carla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad internet, horrible temperature control in the shower, tv stopped working, no air circulation whatsoever, and one of the mattresses had springs coming out of it. Not even mentioning how the room seemed to be a maids corner, the view consisted of trash cans and chemicals on window of adjacent rooms. Lastly, there was a hole in the floor poorly covered by carpet. Horrible stay, not worth the money, thanks for nothing.
Stayed 1 night in Aug 2023

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness
Liked the cows in the field. Breakfast is passable; dinner was better.
Stayed 2 nights in Aug 2023

8/10 Good

Hester

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Ian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly staff and very clean. Would recommend this hotel to anyone
Stayed 2 nights in May 2023

10/10 Excellent

Peter

Stayed 2 nights in Aug 2023

10/10 Excellent

Sheenaafreen

Travelled with family
Amazing
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and characterful hotel
Stayed 1 night in Jul 2023

4/10 Poor

Kathleen

Travelled with group
Wouldn’t go back
We had a lovely meal in restaurant but the trip was ruined by the early morning (5.30am) noise made by staff. Reception staff was not apologetic in the morning
Stayed 1 night in Jun 2023

10/10 Excellent

Kenneth

Stayed 1 night in Jun 2023

10/10 Excellent

Jay

Stayed 1 night in Jun 2023

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, great staff
Stayed 1 night in May 2023

6/10 Okay

Jai

Travelled with partner
Disliked: Staff & service
Located near a shore, good walking by the sea.
Stayed 1 night in May 2023

6/10 Okay

John

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good very poor but manager aware of issues that need to addressed
Stayed 1 night in May 2023

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect location for our golfing adventure in Nairn. The staff were incredibly helpful.

6/10 Okay

martyn

Stayed 2 nights in Apr 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

MRS S M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Staff were friendly and welcoming. Food was very good. Room clean and comfortable. Some beautiful furnishings throughout the hotel. A most enjoyable stay. Definitely be back.
Stayed 1 night in Apr 2023

8/10 Good

Lynn

Liked: Staff & service, room comfort
Very enjoyable
We really enjoyed our stay at Newton house hotel. The staff were very friendly and helpful. The hotel was a needing a bit of updating but we liked the reception and lobby decor. The cleaning of our room was bit sporadic. Bins were never emptied and coffee and tea facilities rarely replenished. The food was excellent, particularly at dinner. Large portions, probably too big for us, but it was delicious, especially the desserts.
Stayed 4 nights in Apr 2023

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Left after 30 minutes
We left after being shown 3 rooms , first room not clean toilet dirty my wife needed a walk in shower because of her disability but got a shower over a bath , second room mattresses was very badly stained , third room which was quite nice and big which we were told had a new mattress but when we checked was also stained , got our money back and left
Stayed 2 nights in Apr 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing by the Moray coast
Stayed 1 night in Mar 2023

10/10 Excellent

iain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023