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Reviews of Candlewood Suites Goodlettsville - Nashville, an IHG Hotel

2.5 out of 5
Candlewood Suites Goodlettsville - Nashville, an IHG Hotel
800 Conference Dr, Goodlettsville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 335 reviews" "
Rating 8 - Good. 60 out of 335 reviews" "
Rating 6 - Okay. 22 out of 335 reviews" "
Rating 4 - Poor. 9 out of 335 reviews" "
Rating 2 - Terrible. 15 out of 335 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an exceeded stay. It was pretty quiet. We stayed 4 days and was barely there. It was clean and nobody bothered us.
Stayed 3 nights in Apr 2024
Response from Tiana McKenzie - Front Office on 9 May 2024
Dear Amber,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Giovanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a variety of places to eat near the hotel.
Stayed 2 nights in Mar 2024
Response from Tiana - Front Office Agent on 10 Apr 2024
Dear Giovanna,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Nadine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The proprtywas very well kept and quiet and very close to the highway.
Stayed 2 nights in Mar 2024
Response from Tiana - Front Office Agent on 5 Apr 2024
Dear Nadine,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Bria

Travelled with partner
Disliked: Amenities, property conditions & facilities
Most staff was nice. There was no ice bucket in room and guy at the desk handed me a trash bag and refused to get me one from another room.. Floor 4 trash was overflowing and smelled horrible. Trashcan was right beside the elevator door and you literally had to take a few steps away from the elevator. It was like that on floor 2 also. Housekeeping was gone for the day and same guy from earlier was the only person on staff so no one took care of that. Everything else was nice. Nice room and clean bathroom. Decent size.
Stayed 1 night in Mar 2024
Response from Tiana - Front Office Agent on 3 Apr 2024
Dear Bria,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tiana - Front Office Agent on 20 Mar 2024
Dear John Tipton,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Javarius

Liked: Cleanliness, staff & service, property conditions & facilities
Great night clerk! He was so nice!
Stayed 1 night in Mar 2024
Response from Tiana McKenzie - Front Office on 15 Mar 2024
Dear Javarius,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kendall

Stayed 1 night in Mar 2024
Response from Tiana - Front Office Agent on 30 Mar 2024
Dear Kendall,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Deanglea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the customer service .
Stayed 1 night in Feb 2024
Response from Tiana - Front Office Agent on 12 Feb 2024
Dear Deanglea,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

MISTY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiana McKenzie - Front Office on 26 Jan 2024
Dear Misty,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Thomas, Evanston

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the cost. Dog friendly.
Stayed 1 night in Jan 2024
Response from Tiana McKenzie - Front Office on 26 Jan 2024
Dear Thomas,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

bennie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Make sure you stay on top floor
People in room above us very loud all night and into morning .. checked out at 5am because of it .. and the fridge in room made a repetitive clunking noise constantly…. Front desk staff didn’t seem to concerned
Stayed 1 night in Dec 2023
Response from Tiana on 5 Jan 2024
Dear Bennie,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are traveling with our little dog. We were given a quiet suite on second floor away from noise. Lively room. We'll be back for our next time down.
Stayed 1 night in Dec 2023
Response from Tiana on 5 Jan 2024
Dear Gail,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel Stay
Friendly and helpful staff. They were very pet friendly.
Stayed 2 nights in Dec 2023
Response from Tiana on 5 Jan 2024
Dear Nathan,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiana - Front Office Agent on 29 Dec 2023
Dear Michael,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel lobby had a old fabric smell but the room was fresh and clean. Bed was amazing! Temperature control was fast and easy Unloading was a little awkward and parking at night was very limited No breakfast Area was near a lot of stops and shops which was great because the hotel gift/snack shop is way overpriced. The hotel does not provide any hygiene products unless you purchase it at the gift shop
Stayed 1 night in Dec 2023
Response from Tiana - Front Office Agent on 29 Dec 2023
Dear Karina,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Accessibility to everything.
Stayed 1 night in Nov 2023
Response from Tiana on 15 Nov 2023
Dear Michael,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Dijan

Stayed 14 nights in Oct 2023
Response from Tiana on 16 Nov 2023
Dear Sara Bethell,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and the kitchenette was a real bonus. Staff were very friendly and helpful. Really wasn’t anything we didn’t like.
Stayed 2 nights in Oct 2023
Response from Tiana A. McKenzie on 25 Oct 2023
Dear Bryan,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was extremely clean and the staff very friendly.
Stayed 1 night in Oct 2023
Response from Tiana A. McKenzie on 15 Oct 2023
Dear Jason,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tiana - Front Desk Agent on 1 Oct 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.

10/10 Excellent

John E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, facility, and close proximity to everything you might need! Excellence!!!
Stayed 5 nights in Aug 2023
Response from Tiana - Front Desk Agent on 28 Aug 2023
Hi John,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Christal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value and Lovely Stay
Hotel was clean, front desk was friendly, hotel had a large variety of foods to be purchased for microwave use. Room was clean. Beds, pillows, and linens were great. Even had 2 types of pillows, firm and soft. Plenty of well lit, safe spaces to walk the dog. Rear of Building is highway and you will hear the trucks, ask for a room facing the front.
Stayed 1 night in Aug 2023
Response from Tiana - Front Desk Agent on 26 Aug 2023
Hi Christal,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very new and very clean.
Stayed 2 nights in Aug 2023
Response from Tiana - Front Desk Agent on 26 Aug 2023
Hi David,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tiana - Front Desk Agent on 24 Aug 2023
Dear Kathy,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tiana - Front Desk Agent on 18 Aug 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Margaret L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tiana - Front Desk Agent on 18 Aug 2023
Hi Margaret L,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Tiana - Front Desk Agent on 18 Aug 2023
Hi Ashley,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++++
They were very accommodating getting us a room with an earlier check in time. Very friendly and room was very quiet!!
Stayed 1 night in Jul 2023
Response from Tiana - Front Desk Agent on 18 Aug 2023
Hi Johnny,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Diamond checked us in. She was amazingly helpful and efficient! Nice room!
Stayed 1 night in Jul 2023
Response from Tiana - Front Desk Agent on 18 Aug 2023
Hi Amanda,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Patricia

Stayed 1 night in Jul 2023
Response from Tiana - Front Desk Agent on 18 Aug 2023
Hi Patricia,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room met our expectations. The bed and bed linens were excellent. We traveled with a dog and the front desk host was kind and accommodating
Stayed 1 night in Jul 2023
Response from Tiana - Front Desk Agent on 18 Aug 2023
Hi Robert,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Denise

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Anthyia Diamond Rolle on 25 Jun 2023
Dear Lisa Rivero,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 6156025502 or aor012090@outlook.com.Sincerely,Anthyia "Diamond" RolleFront Desk Agent6158514805candlewoodfdbnagt@gmail.com

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
This is our 3rd year staying here and will be back next year.
Stayed 5 nights in Jun 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Diamond at the front desk was very kind and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Denise

Stayed 1 night in Jun 2023

10/10 Excellent

KENDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond was fabulous at helping us with a few items during our stay!
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Stayed 2 nights in Jun 2023

10/10 Excellent

Sibyl

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Comfotable room.
Stayed 2 nights in May 2023
Response from Tiana on 15 Nov 2023
Dear Sibyl,Thank you for taking the time to tell us about your experience at Candlewood Suites NASHVILLE - GOODLETTSVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay there again!
Stayed 1 night in May 2023

8/10 Good

daphne

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice room. Attentive staff. Parking was a bit challenging at night
Stayed 1 night in May 2023
Response from Valencia on 12 May 2023
We appreciate your feedback, we will take note of how we can improve the parking, Thank you again for choosing Candlewood Suites Goodlettsville!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very nice and accomodating
Response from Valencia on 12 May 2023
Thank you for choosing to stay with us we hope you visit again!

8/10 Good

daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean and quiet.
Stayed 2 nights in May 2023
Response from Valencia on 12 May 2023
At Candlewood Suites we think of Guest as family and the Hotel as our home, we are delighted you had a peaceful stay!

2/10 Terrible

Meredith

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I was made to wait for over an hour in the middle of the night while my son was sick in the car to check in. We then were charged over $1300.00 more than our stay acutally was and was stranded with no money at the hotel. We had to borrow money just to get home and still do not have the money back. This has been the worst trip of my life and it ruined my sons senior trip. A pure nightmare.

10/10 Excellent

Carrie

Stayed 2 nights in May 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My weekend stay
One queen bed, very comfortable. Recliner needs a light.
Nice work space with comfortable chair. Also serves as eating area.
Nice kitchen area but you need to make it clear that the only food available is from vending machines.
Stayed 3 nights in Mar 2023

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated bathroom. Fixture all loose
Stayed 4 nights in Mar 2023

6/10 Okay

BL

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023