Terrace/patio
Check availability

Reviews of Home2 Suites by Hilton Smyrna Nashville

3 out of 5
Home2 Suites by Hilton Smyrna Nashville
960 Colonnade Drive, Smyrna, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 220 out of 337 reviews" "
Rating 8 - Good. 69 out of 337 reviews" "
Rating 6 - Okay. 22 out of 337 reviews" "
Rating 4 - Poor. 15 out of 337 reviews" "
Rating 2 - Terrible. 11 out of 337 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room with 2 beds and a pull out sofa.
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat
Stayed 1 night in May 2024

8/10 Good

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Disliked: Staff & service
They ran out of breakfast items by 10:10 and did not restock it which was disappointing for on account of breakfast being served until 11:00 and it was a stay to play hotel so they should have expected the crowds. Lots of hungry children.
Stayed 1 night in Apr 2024
Response from Noah on 16 Apr 2024
Breakfast is from 6am to 9 pm during the week and from 7am to 10am on the weekends. Checkout is at 11am. I do believe you had the times wrong.

8/10 Good

Phou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel with grear staff
Stayed 1 night in Apr 2024

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

4/10 Poor

Jessica

Stayed 1 night in Apr 2024

8/10 Good

Christine

Stayed 1 night in Mar 2024

10/10 Excellent

Kathia Veronica Saca de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conbinient nice price
Stayed 7 nights in Mar 2024

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Price was good. The rooms are really dusty with stains on the furniture plus there was someone’s else’s hairs on the bedding and towel’s. The bathrooms are really small and they aren’t that clean as they should be.
Stayed 3 nights in Mar 2024

4/10 Poor

Joseph

Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Travelled with family
Very clean and I like that dog friendly and the desk clerk was very nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home2's amenities were great. The 24 hour gym was clean and included a cold water refill station and gym towels. The complimentary breakfast was awesome, it included a variety of cuisines such as eggs , sausage, potatoes, waffles, and pancakes. The laundry room was a bonus. The rooms themselves are very spacious. My family of 4 (2 adults, 2 toddlers) felt comfortable and safe. The kitchenette was great to have! Supplied with plates, cups, and a dishwasher! I would come back anytime.
Stayed 3 nights in Feb 2024

10/10 Excellent

Felicia

Travelled with pets
Liked: Property conditions & facilities
The only issue I had was the pull out sofa was very dirty.
Stayed 1 night in Feb 2024

10/10 Excellent

FrancesFrances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really friendly and the breakfast is great. Room was clean ..we had the queen studio with kitchenette and it was a great room for the price. The only thing I would improve on would be to add some wine glasses to the dishes!
Stayed 3 nights in Jan 2024

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Bad Night
The weather was rough with ice in the parking lot. The parking lot of the hotel next door was in much better shape. Got checked in and to the room. Room was nice and clean. When we decided to turn everything off around 10 all you could hear was a loud thump. To me it sounded like water hammer in the pipes on the roof. It was very loud and lasted all night. It kept waking us up and made it difficult to go back to sleep.
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Kendra

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Bugs, no service, boo
The front desk staff told us we could check in then we arrived and our room was not ready. We paid for a suite and the bed was a full. There were dead bugs on the floor in the rooms and the trash had not been taken out.
Stayed 1 night in Jan 2024

10/10 Excellent

Genta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ibrahim, Omaha

Stayed 1 night in Dec 2023

8/10 Good

Issie

Great stay and friendly staff. Rooms could use a deep clean and parking lot lights should be adjusted to come on sooner because it’s dark at 5pm
Stayed 4 nights in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The type room that I actually booked was unavailable because the hotel didn't have enough staff to clean that type room on Thanksgiving so instead of 2 beds, I had to make do with just one. It sold for a queen bed but was actually a full size bed. This was the only complaint that I have with this hotel.
Stayed 1 night in Nov 2023

8/10 Good

Kyla

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our favorite hotel in the area, with some snags
We love this hotel and always stay on our way through. This time we walked into our hotel room and it had an overwhelming smell of animal urine. My 6 year old even started gagging. That being said, we realize that is the risk the facility runs having a pet-friendly policy. Front desk was quick to get us a new room. New room is tired. Floor visibly dirty with debris near wall but only noticeable when you open the fridge. Roll in shower must not have been sealed correctly when installed, seems like water has gotten under tiles and caused lifting/shifting damage. Bathroom is in a pretty bad state. All of this to say, WE WILL STAY AGAIN. These hiccups do not define the whole facility. The beds are comfortable and my husband is a huge fan of the egg white frittatas! Thank you!
Stayed 1 night in Nov 2023

2/10 Terrible

Kimberly

Stayed 1 night in Oct 2023

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade
It was nice because the first room we got had a broken shower door so we got an upgrade to a king size room.
Stayed 1 night in Oct 2023

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was kept very clean and complimentary breakfast was good. Snack and beverage area available.Great location with restaurants, grocery store, gas stations and various store within half a mile. Rooms were nice and spacious. I’m rooms for handicap use would recommend higher toilet seats and minor upgrades to rollin shower.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ewell A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

SADIQ VALI

Stayed 2 nights in Sep 2023

10/10 Excellent

William, QUEEN CREEK

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very professional, friendly staff. Easy checkin check out. Suites are clean, spacious, quiet. Great experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

2/10 Terrible

Jaimie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs!
Planning our mini vacation to Nashville, we chose this location so we weren’t too much in the congestion of downtown and saw it was rated “superb”. Checked in, put us in a room that had a queen bed not the king we booked. Ok, we can tolerate that. 2 o’clock in the morning on our first night my daughter woke me up saying “bugs were crawling on her” and she had one in her hand. Went into the bathroom to take a look and it WAS A BED BUG! Went down to the front desk immediately with it in a piece of toilet paper and he was not shocked by this. Told me he would switch us rooms immediately, but the bug spray for our luggage, bite cream for the bites on my daughter, laundry I had to pay out of pocket for, or any kind of reimbursement to ask the GM who isn’t available on the weekends. The inconvenience of cleaning our belongings most of the day- we lost out on our fun events planned for our mini trip. That was 4 days ago and I emailed GM immediately. Called multiple times since, left messages, and I never got a response. Had to open up a claim on this app which is taking MORE time out of my schedule. Hotel, besides the bed bugs, was “ok”. Great looking from afar but obviously cheaply made and not taken care of like it should with such high traffic. I can say, the cleanest and nicest area within the hotel was the gym- but I think gym/laundry facilities are leased out to a different company who has higher standards. Beyond disappointed in something rated superb.
Stayed 2 nights in Aug 2023

8/10 Good

Sacki, Dacula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

GORDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were friendly and helpful both day and evening.
Stayed 3 nights in Aug 2023

8/10 Good

Kathy

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean property. Courteous staff. Quiet area. Would stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool table and foosball table.
Stayed 5 nights in Jul 2023

6/10 Okay

rondalyn

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Friendly staff. Not the cleanest.
The staff was incredibly friendly. Breakfast ends at 9 which was kind of a bummer when trying to wrangle multiple kids in the morning. Our room was comfortable. Bed and pillows were great. But cleanliness lacked. Our shoes made that sticky sound when walking into the room. Shower had hair in it. Asked for housekeeping after the first night. Some of the sticky sound disappeared but not all. Same hairs still in the shower. And the new washcloths had hair in them. Great area. Close to stores if you forgot something. And lots of food options nearby.
Stayed 2 nights in Jul 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was top notch, great staff, a comfortable environment for a change in an industry suffering from lack of good customer service.
Stayed 1 night in Jul 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Property conditions & facilities
Nice suite space
Stayed 1 night in Jul 2023

10/10 Excellent

Tina

Liked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Jonathan

Stayed 11 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Corrie

Stayed 1 night in Jul 2023

10/10 Excellent

Kerry

Liked: Cleanliness, property conditions & facilities
The hotel and location was amazing!!!!! Very clean facilities and super convenient!!! Literally 25 minutes from Broadway. The only thing I would suggest is for them to offer cleaning every two days opposed to four, but you can request it everyday if you want. Overall though we loved our 4 day stay!!!!
Stayed 4 nights in Jun 2023