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Reviews of La Quinta Inn & Suites by Wyndham Lebanon

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lebanon
140 Dixie Ave, Lebanon, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1005 reviews" "
Rating 8 - Good. 291 out of 1005 reviews" "
Rating 6 - Okay. 130 out of 1005 reviews" "
Rating 4 - Poor. 90 out of 1005 reviews" "
Rating 2 - Terrible. 62 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants.
Stayed 1 night in May 2024
Response from Myra on 23 May 2024
Thank you for staying with us, and we look forward to seeing you again.

4/10 Poor

JAN

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Janvi P on 23 May 2024
Thank you for staying with us, and we look forward to seeing you again.

4/10 Poor

charles

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Room dirty, ants everywhere, crawling on bed. Had to xhange rooms
Stayed 1 night in May 2024
Response from SMehaffey-GM on 22 May 2024
Charles,We are sorry to hear your original room was not up to standard. Our apologies for the inconvenience of ants in your room. We have notified our pest control company they will take care of the issue. SMehaffey-GM & Team

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just needed a place to stay for the evening and we have nothing negative to say about our experience. I was slightly worried for the price, however our stay exceeded our expectations. It’s an older building but our room was as clean and had modern furnishings as some of the upscale accommodations we’ve stayed at. The breakfast was a typical continental breakfast that we would expect and the breakfast sandwich and waffle we had with juice and coffee hit the spot.
Stayed 1 night in May 2024
Response from SMehaffey-GM on 21 May 2024
Amy,Our Team is happy to hear you enjoyed your stay. We hope to see you on your next visit to Lebanon.Thank you for your review.SMehaffey-GM

8/10 Good

Taizo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked hardwood floor
Stayed 1 night in May 2024
Response from SMehaffey-GM on 22 May 2024
Taizo,Thank you for your review. We are happy to hear you enjoyed your stay.Our team looks forward to seeing you on your next visit to Lebanon.SMehaffey-GM

10/10 Excellent

shellie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in May 2024
Response from Hailey M. on 13 May 2024
We are so glad you enjoyed your stay Shellie. We look forward to seeing you again during your next visit.

10/10 Excellent

Richard

Liked: Cleanliness
Nice hotel
Stayed 2 nights in May 2024
Response from Janvi P on 14 May 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only major difficulty is the road noise. I realize were next to the highway, next time we will opt for something a lil further inland. Don't ask how, but when I went to put on my rings one rolled under the chaise. You might give them a lil attention. Don't put it on the houssekeepeer though, they are quite solid & very heavy.
Stayed 1 night in May 2024
Response from Myra on 12 May 2024
Thank you for staying with us. Unfortunately, the highway is a fixed location down from us. We do look forward to seeing you again.

10/10 Excellent

Cinda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything I read in the reviews about LaQuinta was true. Super nice and helpful. Very clean. I slept great. Wish I would have had the time to just sit by the pool. Of course with the scary weather, I probably would have not. I definitely would stay there again if I’m in the area!
Stayed 1 night in May 2024
Response from Myra on 12 May 2024
Thank you for staying with us. We are glad to hear that you enjoyed your stay, and hope you return soon.

8/10 Good

Michael, Holly Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay on road trip. Comfortable beds.
Stayed 1 night in May 2024
Response from Myra on 10 May 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

MARY, Argyle

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in May 2024
Response from Myra on 9 May 2024
Thank you for staying with us, and we hope to see you again soon.

2/10 Terrible

Bryan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff was not as friendly as other hotels. Room had loose floor tile in the entrance and bathroom area. Broken tile in the bathroom. Missing grout all over the floor. Shower curtain was the curved type but was rotated downward so shower curtain would not stay closed. Bath tub bottom was not flat, rounded enough you had to stand perfectly in the middle to prevent falling ( one foot in front of the other ) . Tub held water in the center of the tub, still there the following day.
Stayed 2 nights in May 2024
Response from Hailey M. on 7 May 2024
Thank you for leaving a review, Bryan. We do sincerely apologize for the issues you experienced during your stay with us. Any issues during your stay should be brought to the front desk so we can fix them for you. We are informing maintenance of the tile and tub issues you have listed but did not inform the desk about during your stay. If you have any other concerns, please feel free to give us a call at the front desk.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hailey M. on 7 May 2024
Thank you, Cynthia, for your review!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was clean and people freindly
Stayed 1 night in Apr 2024
Response from SMehaffey-GM on 6 May 2024
William,Thank you for choosing us!Our Team is happy to hear you enjoyed your stay. We look forward to seeing you again.SMehaffey-GM & Team

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location has EV charging by Blink Network, the staff including the managers is attentive, friendly and highly responsive; while also remaining professional. I felt safe and I got more rest than anticipated. Would definitely return, no drawbacks.
Stayed 1 night in Apr 2024
Response from Hailey M. on 1 May 2024
Thank you for your review Robert! We are so glad you enjoyed your stay with us. Our staff strive to make every guest feel welcomed and happy during their stay with us. We are so glad you were able to experience our wonderful staff and hotel! We look forward to your next stay with us!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
I’d stay here again.
Stayed 1 night in Apr 2024
Response from SMehaffey-GM on 1 May 2024
Theresa,Thank you for your review!We can't wait to see you on your next visit.SMehaffey-GM & Team

10/10 Excellent

FAY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The only thing that was not good, was the floor in our room. I like to go barefoot a lot, and when we started to go to bed, my feet were filthy. Otherwise everything was great.
Stayed 1 night in Apr 2024
Response from Hailey M. on 30 Apr 2024
Thank you for your review, Fay. We do apologize the floor in your room was not mopped well enough for your liking. We will consult with housekeeping to ensure the floors are mopped better. We do look forward to your next stay with us.

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the fairgrounds for the mule sale
Stayed 1 night in Apr 2024
Response from Myra on 28 Apr 2024
Thank you for staying with us, and we hope to see you again soon.

8/10 Good

Kelly

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The tub in the room is unsafe
Stayed 1 night in Apr 2024
Response from Myra on 27 Apr 2024
Thank you for staying with us. We do have handicapped accessible rooms that are able to be booked in advance.

8/10 Good

David

Travelled with family
Liked: Amenities
Our king mattress was awful. Terrible sag in the middle. Also the room needs more lighting.
Stayed 1 night in Apr 2024
Response from Myra on 27 Apr 2024
Thank you for staying with us. If the front desk is informed about any issue, we can generally fix as appropriate. We look forward to seeing you again.

8/10 Good

Servando

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Myra on 26 Apr 2024
Thank you for choosing La Quinta, and we look forward to another visit soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked us in was very friendly and kind
Stayed 1 night in Apr 2024
Response from Myra on 25 Apr 2024
We certainly do have awesome front desk staff here. Thank you for staying with us, and we hope to see you again soon.

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness
Everything was very clean and we enjoyed our 1-night stay. Obviously an older property that could use a refresh, but a good value for the price.
Stayed 1 night in Apr 2024
Response from Myra on 19 Apr 2024
Thank you for staying with us. We are currently in the process of quite a few updates.

10/10 Excellent

Richard, Killeen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a big fan of La Quinta so happy to be here
Stayed 1 night in Apr 2024
Response from Myra on 18 Apr 2024
We were so glad to have you visit us, and hope to see you again very soon.

10/10 Excellent

Patricia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Sara Mehaffey-GM on 17 Apr 2024
Patricia,Thank you for taking the time to review our LQ.Our Team is excited to hear you enjoyed you stay and look forward to seeing you again soon.SMehaffey-GM & Team

6/10 Okay

Lana

Travelled with family
Liked: Cleanliness, staff & service
This hotel was mediocre at best. It has been updated but for the price I feel I would not choose this property again. Breakfast was ok. Generic free breakfast. Not many choices even on pastries/toast. Staff was very nice. If you book through a 3rd party (Expedia) a $150 incidental charge is held on your card. Said would be returned in a few days. Not thrilled about that.
Stayed 2 nights in Apr 2024
Response from Hailey M. on 16 Apr 2024
Thank you Lana for your review. We are continuing to update our hotel daily. Breakfast has several options from cereal to biscuits and gravy to fruit and waffles to pastries. We do suggest you try our breakfast again! We are thrilled our staff were able to assist you when needed. An incidental is always listed before you book your room(s). It is listed on all 3rd party websites, our website as well as located in 3 different places at our front desk. We look forward to your next visit to us in the future!

6/10 Okay

Biany

Needs renovation
Stayed 6 nights in Apr 2024
Response from Hailey M. on 15 Apr 2024
Thank you for your review. We are actually doing renovations to the bathrooms and other areas as we go. We look forward to your next stay with us.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Staff is great.
Stayed 1 night in Apr 2024
Response from Hailey M. on 10 Apr 2024
Thank you Robin for your review! We strive to make sure everyone's stay with us is great thank you for your kind words!

10/10 Excellent

Suzanne L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay for overnight trip. Convenient. Very inexpensive for a big room with desk, living room bedroom and breakfast Staff was helpful, friendly and courteous
Stayed 1 night in Apr 2024
Response from Hailey M. on 10 Apr 2024
Thanks for your review! We are so glad you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Good

Patricia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Apr 2024
Response from Hailey M. on 10 Apr 2024
Thank you for your review! We look forward to your next stay with us!

4/10 Poor

Webb

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was like staying in a kennel! Pets everywhere, growling at you in the lobby, hissing and trying to scratch you in the elevator! Madhouse!
Stayed 1 night in Apr 2024
Response from Hailey M. on 9 Apr 2024
We are saddened to hear you did not have a good experience with us during your stay. We are pet friendly and that being said we do not allow any pet to be aggressive towards others or other guests. If that happens, we will have guests with aggressive pets check out. We do hope you give us another chance.

10/10 Excellent

Jo Ann, Gatlinburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from SMehaffey-GM on 9 Apr 2024
We are happy to hear you enjoyed your stay. Our Team looks forward to seeing you on your next visit to Lebanon, TN.Thank you for your review.SMehaffey-GM & Team

2/10 Terrible

Jeffrey

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sara Mehaffey-GM on 8 Apr 2024
Jeffery,Your 1 review is a bit concerning. I would like to know about the issues you encountered while staying with us for 1 night. Please contact me to discuss your stay. Thank you,SMehaffey-GM

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for last minute reservation
Stayed 1 night in Apr 2024
Response from Myra on 8 Apr 2024
Thank you for staying with us, and we look forward to seeing you again.

2/10 Terrible

Kellie, carterville

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Microwave doesn’t work. Housekeeping used the toilets and didn’t flush. Disgusting
Stayed 2 nights in Apr 2024
Response from Myra on 7 Apr 2024
Thank you for staying with us. We can address most issues if we are informed in a timely manner. It would have been quick and easy to move you to a different room, had we known before 10pm the night before your departure. We look forward to another visit soon.

8/10 Good

Bobby

Liked: Staff & service, property conditions & facilities
Loved the shower. Did not like location. Bed was too soft.
Stayed 4 nights in Mar 2024
Response from Myra on 7 Apr 2024
Thank you for staying with us. We are thrilled that the bed was soft! Come back and see us again soon.

6/10 Okay

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet in our room was very low to the ground, and was difficult for me to use. Other than that our stay was good. We didn't try the breakfast.
Stayed 1 night in Apr 2024
Response from SMehaffey-GM & Team on 3 Apr 2024
Peggy,Thank you for taking the time to review or LQ Lebanon. We are sorry to hear your toilet was low. To ensure a higher commode always book an accessible room. In doing this you will not run into this issue. We are sorry to hear you did not try our Hot Breakfast. Maybe on your next visit.SMehaffey-GM & Team

4/10 Poor

Terri M.

Travelled with family
Our room had a construction / chemical smell and we asked to be moved but there wasn’t another room available. Although they offered to refund, it was 10:30 at night as we had been away all day. We smelled the odor the first night but the second night was so bad we opened the windows hoping to help. Breakfast was ok- hotel could use some TLC - stains on the curtains and bedding. Check in was smooth and staff was friendly.
Stayed 2 nights in Mar 2024
Response from Myra on 31 Mar 2024
We are currently in the process of having our bathtubs refinished for better guest experience. Since the refund was declined, we have no other options to offer. We do hope to see you again in the future, though.

10/10 Excellent

Genicia

Stayed 1 night in Mar 2024
Response from Myra on 20 Apr 2024
Thank you for staying with us, and we look forward to another visit soon.

10/10 Excellent

Marisel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ammenities of the bedroom
Stayed 6 nights in Mar 2024
Response from Myra on 30 Mar 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectations
Stayed 1 night in Mar 2024
Response from Hailey M. on 29 Mar 2024
Thank you, William, for your wonderful review! We are so glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Patricia

Business traveller, Travelled with group
Liked: Cleanliness
Stayed two nights but housekeeping didn’t service the room on the second day.
Stayed 2 nights in Mar 2024
Response from Hailey M. on 29 Mar 2024
Thank you Patricia for your review. Housekeeping will not clean rooms if a Do Not Disturb sign is on the door and they check for these around 6am. If a DND sign was left on the door around that time it would be why they did not clean your room on your second day stay. We do however can give you fresh towels and other items needed at the front desk at any time. We do look forward to your next stay with us!

10/10 Excellent

Greg

Stayed 1 night in Mar 2024
Response from Hailey M. on 15 Apr 2024
Thank you for your review! We look forward to seeing you during your next stay with us!

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from SMehaffey-GM & Team on 26 Mar 2024
Robert,Thank you for taking the time to review our LQ-Lebanon. Our Team is happy to hear you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities
The stay was comfortable but the rooms seemed a bit run down. We had a large patched hole in our wall that wasn’t painted. This didn’t affect our comfort but wasn’t as nice as we thought. Staff was nice and helpful. Beds and rooms were comfortable.
Stayed 1 night in Mar 2024
Response from Hailey M. on 20 Mar 2024
Thank you for your review. As for the patched wall it was not yet ready to be painted as we had just installed new showers and the patch will be painted once it is ready for paint. We are glad you enjoyed your stay and hope to see you again.

8/10 Good

Matthew

Stayed 1 night in Mar 2024
Response from Myra on 7 Apr 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Myra on 17 Mar 2024
Thank you for staying with us, and we hope to see you again soon.

2/10 Terrible

Karina

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff it’s very unfriendly, specially the lady that works in the breakfast area.
Stayed 1 night in Mar 2024
Response from Myra on 16 Mar 2024
We hate that you had a bad experience. However, our breakfast hours are from 6-9am Mon-Fri. We cannot open breakfast an hour early. Hopefully, we will see you again soon.

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking Little long breakfast hours
Stayed 2 nights in Mar 2024
Response from Myra on 15 Mar 2024
Thank you for choosing La Quinta. Our breakfast lasts for three hours, 6-9am Mon-Fri and 7-10am Sat-Sun.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fitness area had smelly moldy carpet- unusable. Shower pipes hammer.
Stayed 1 night in Mar 2024
Response from Myra on 15 Mar 2024
We hate that you did not enjoy our fitness area. Please feel free to contact us to discuss the shower issue, as I am not sure what you mean.