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Reviews of La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland

2.5 out of 5
La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland
2345 Atrium Way, Nashville, TN

Reviews

5.6
Rating 10 - Excellent. 201 out of 1070 reviews" "
Rating 8 - Good. 183 out of 1070 reviews" "
Rating 6 - Okay. 164 out of 1070 reviews" "
Rating 4 - Poor. 236 out of 1070 reviews" "
Rating 2 - Terrible. 286 out of 1070 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Steve

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First night woke up to ants everywhere, got moved to another room and never got room cleaned the next 4 days. Hallway didn't even have carpet down. Place is a mess
Stayed 5 nights in Apr 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Iris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and the washer the fitness room nor the pool worked nothing in properly works bad odor flees and I got bit in place when I said I wanted to be compensated they was rude and manager was arguing back with customers I think for the money I paid I think I should get compensated at least half of my money back I would not recommend no one to this dirty hotel there is no suites so that's a lie animals in property and lots of people were. Complaining and I think OSHA needs to investigate I still haven't received my 50$ they took which they said that my money would be on my credit by tonight need answers will be contacting my lawyer because I'm a senior and I got bit in the dirty hotel there complementary breakfast the employee don't use gloves and they put pork beef and turkey in same pan that unsanitary need something done
Stayed 3 nights in Apr 2024
Response from Tiffany Hawkins AGM on 28 Apr 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. We are currently preparing for renovation. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Jenna

Travelled with partner
Liked: Staff & service, amenities
Staff was extremely friendly and helpful, but the common areas werent very clean. But very close to the airport and convenient for a short stay
Stayed 1 night in Apr 2024
Response from Tiffany Hawkins AGM on 29 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us was to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Tiffany HawkinsAGM

10/10 Excellent

Wynndy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the airport and I use the shuttle service. It was great the desk staff each night I checked in we’re very helpful, friendly and professional.
Stayed 1 night in Apr 2024
Response from Tiffany Hawkins AGM on 27 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Tracy

Front desk staff was very friendly and helpful!
Stayed 1 night in Apr 2024
Response from Tiffany Hawkins AGM on 19 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Tiffany HawkinsAGM

6/10 Okay

Hannah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down property, no baby crib as advertised, wonderful staff
Stayed 1 night in Apr 2024
Response from Tiffany Hawkins AGM on 19 Apr 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. We are currently preparing for renovation. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Divonti

Liked: Property conditions & facilities
It’s creative
Stayed 2 nights in Apr 2024
Response from Tiffany Hawkins AGM on 13 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Tiffany HawkinsAGM

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied with the room
Stayed 3 nights in Mar 2024
Response from Tiffany Hawkins AGM on 13 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Tiffany HawkinsAGM

4/10 Poor

Sonya

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms need a good flip especially the carpets. Holes in wall
Stayed 1 night in Mar 2024
Response from Tiffany Hawkins AGM on 13 Apr 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. We are currently preparing for renovation. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Tiffany HawkinsAGM

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiffany Hawkins AGM on 5 Apr 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. We are currently preparing for renovation. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Leila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! This hotel is unsafe, and a biohazard. Had what appears to be a huge blood stain in the carpet. Dirty bed linens and reeked of cigarette smoke. Please run!
Stayed 1 night in Mar 2024
Response from Tiffany Hawkins AGM on 5 Apr 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. We are currently preparing for renovation. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tiffany Hawkins AGM on 5 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Marian, Tiptonville

Stayed 1 night in Mar 2024
Response from Tiffany Hawkins AGM on 19 Apr 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. We are currently preparing for renovation. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Carpet missing in areas of 5th floor hallways
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Thanks for your feedback. We are aware of the missing carpet and plan for upcoming renovation here soon. We apologize for the inconvenience. Thanks

2/10 Terrible

Hanna

Disliked: Cleanliness, property conditions & facilities
Unfortunately, the internet was down so the check in process took a lot of time. Out of your control, but still sucked. We get into the room and it smells like someone sprayed a can full of axe to cover up some other smell. The balcony door was ajar and didn’t lock, the carpet was disgusting and so was the hallway. I was so disappointed that we ended up staying at another hotel down the road a bit. For the same price we got a much better room experience. Unfortunately, that meant we had to pay for 2 rooms since we couldn’t get our money back.
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for your review, however I do apologize for the inconvenience. We are looking to renovate soon and we do realize this is an older property that face many challenges. We hope you will come back in the future to give us another chance to make things right!General Manager

2/10 Terrible

Tkwondra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but I was charged on my debit card for 5 nights when i only staying and prepaid for two. Supposedly when i checked in the internet was down and could not charge my card so i was told to come back down stairs the next morning to complete the computer aspect of the checkin process. So I did. Well, when it was checkout time on Sunday my card had benn charged for a total of 5 nights and we only stayed the weekend. They said it would be refunded but that has yet to happen and WHY would you charge my card for 5 nights anyway??????! This was so unprofessional and legal action will be taken.
Stayed 2 nights in Mar 2024
Response from Tiffany Hawkins AGM on 25 Mar 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are currently preparing for renovations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Brooke

Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was blood stains in my room and the wster preasure sucked along with no hot water the first day we checked in.
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Thank you for your feedback. I apologize for the red stain that is clearly not blood. Upon me cleaning, we know blood turns brown however this stain will not budge. Also the company was here to fix the water issue and trying best as possible. Letting management know would have been great as I would have moved you to another room and also lowered your rate for the inconvenience of your stay! This property is very old and due for renovation which will take place very soon! Again, I do apologize Thank you

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and accommodating.
Stayed 1 night in Mar 2024
Response from Tiffany Hawkins AGM on 12 Mar 2024
Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us to your satisfaction. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. A (receptionist) went above and beyond for us during our stay.
Stayed 2 nights in Mar 2024
Response from Tiffany Hawkins AGM on 8 Mar 2024
Thank you for letting us know about your experience. We look forward to seeing you during your next visit.

8/10 Good

Jon

Stayed 3 nights in Feb 2024
Response from Tiffany Hawkins AGM on 25 Mar 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are currently preparing for renovations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Trevor

Stayed 2 nights in Feb 2024
Response from Tiffany Hawkins AGM on 25 Mar 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are currently preparing for renovations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Jill, WATTSBERG

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Said they were putting a “hold” on my credit card but that’s not true. They actually charge your card and you wait 2 weeks to get it returned and they only did it after I threatened to place charge back on the entire bill as I was fraudulently charged.
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
I do apologize you feel this way. No one at this property done anything fraudulent. You have to realize that when money is returned, it's up to your bank to release those funds. I'm pretty sure no one here would want to face jail time dealing with a guests cc card. Upon looking at your reservation funds were released. Thank you!

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 2 nights in Feb 2024
Response from Tiffany Hawkins AGM on 4 Mar 2024
Thank you for taking the time to tell us about your experience I am particularly pleased that you found your stay with us to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. We look forward to your futures stays with us.

6/10 Okay

Denise, Skowhegan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly. First rooms keys nor the tv worked. Moved us to a different room and it was really noisy with traffic. The tub has a constant stream of water coming out. Not a dribble. Between a hat and the traffic, I don’t think we would be back at this location. It’s clean but needs a LOT ofmaintence and updated.
Stayed 1 night in Feb 2024
Response from Tiffany Hawkins AGM on 4 Mar 2024
Thank you for taking the time to tell us about your experience. We are currently undergoing renovations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Jeanette

Stayed 1 night in Feb 2024
Response from Tiffany Hawkins AGM on 25 Mar 2024
Thank you for taking the time to tell us about your experience It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible facility overall! My room was dirty with trash from the previous party. The corridor area smelled like dog piss, weed and ammonia. There were blood like stains all over and the water in the tube wouldn’t shut off. The staff were very professional and friendly in light of the situation. I will never stay their again when I travel to Nashville.
Stayed 3 nights in Feb 2024
Response from Tiffany Hawkins AGM on 7 Feb 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Quiet area. Staff was great.
Stayed 3 nights in Jan 2024
Response from Tiffany Hawkins AGM on 7 Feb 2024
hank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/Opryland. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us to your satisfaction. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nikki on 23 Jan 2024
Thank you for your feedback and choosing LaQuinta as your choice to stay with! Hope to see you again.Thanks

8/10 Good

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Waited almost 30 minutes to get checked in because nobody was at the front desk.
Stayed 1 night in Jan 2024
Response from Nikki on 19 Jan 2024
Thank you for your feedback. I would like to discuss more if possible. Thank you

2/10 Terrible

Verified traveller

Disliked: Staff & service
Horrible customer service
I booked this for a friend of mine who needed a place to stay for the night due to horrible road conditions. When he called them, they kept stating to him that the itinerary number was fake, then proceeded to hang up the phone on him. They also said they didnt provide airport shuttles when that was the one filter i put in. So now im out on the poimts i used.
Stayed 1 night in Jan 2024
Response from Nikki on 19 Jan 2024
Thank you for your response. We do apologize for the inconvenience due to weather conditions. Please feel free to reach out to us. Thanks

6/10 Okay

Elly

Liked: Cleanliness, staff & service, property conditions & facilities
I booked this for my mom, mid70s, who was traveling alone and got stranded during an unexpected connection in the nashville airport during the winter freeze. Was a bit nervous given all the negative reviews but it was evening and all hotels near the airport were booked. Pleasantly surprised, Mom said she didn’t have a single complaint. Staff was very courteous at night and in the morning. The room was clean and all was as expected. Bedding was fine and there were no odors (per another review read). Giving it 3 stars because the shuttle was not running on arrival so had exorbitant Uber fee during storm (and just happy to get one!). Shuttle was supposed to take her back to airport at 6:30am but cancelled. Did appreciate that they called at 3am to let her know so that she could make arrangements early. She said breakfast was out early and she was able to grab a muffin on the run!
Stayed 1 night in Jan 2024
Response from Nikki on 19 Jan 2024
We really appreciate your feedback and for choosing LaQuinta as your choice. I want to apologize for the inconvenience of the shuttle service. We really hope that you will continue to stay with us in the future. Thanks

10/10 Excellent

Abraham

Stayed 1 night in Jan 2024
Response from Nikki on 19 Jan 2024
Thank you staying with us!

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service
Response from Nikki on 19 Jan 2024
Thank you for choosing to stay with us!

2/10 Terrible

Nelson

Stayed 2 nights in Jan 2024
Response from Nikki on 19 Jan 2024
Thank you for your feedback and for staying with us. We are currently going under renovation and hope that you will give us chance in the future. Thanks

4/10 Poor

nikki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is 100% non smoking they say, immediately you smell cigarettes and marijuana there’s stains on the carpet everywhere in the hallways and in the room my kids thought someone was murdered there. In one night I had to have the key card reset 4 times. The pillows are like flat pancakes not comfortable at all- I wish I would have taken photos.
Stayed 1 night in Dec 2023
Response from Nikki on 19 Jan 2024
Thank you for your feedback and for choosing us to stay with. We are currently in the process of renovation, and we hope that you will understand and give us a chance in the future. Thanks

10/10 Excellent

Justine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel fast check in friendly staff
Stayed 1 night in Dec 2023
Response from Nikki on 19 Jan 2024
Thank you for choosing LaQuinta Inn and we really appreciate your feedback!

4/10 Poor

GREG

Liked: Amenities
Lots of noice from the parkway. Fire crakers went off all night. Got no sleep. Staff was nice checking in. Nice clean room. The bed was comfortable. No airport shuttle do to holiday.
Stayed 1 night in Dec 2023
Response from Nikki on 19 Jan 2024
Thank you for your feedback and for staying with us. Due to it being New Years we really have no control over those things including the highway. However we would have loved to move you to the front side to prevent the highway noise. If ever in the area again, we would love to make things right. Thanks

10/10 Excellent

Aysylu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nikki on 19 Jan 2024
Thank you for your feedback and for choosing us to stay with. We are currently in the process of renovation, and we hope that you will understand and give us a chance in the future. Thanks

4/10 Poor

Juan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were very hard , the rooms are very outdated
Response from Nikki on 19 Jan 2024
Thank you for your feedback and for choosing us to stay with. We are currently in the process of renovation, and we hope that you will understand and give us a chance in the future. Thanks

10/10 Excellent

Juan Manuel

Stayed 2 nights in Dec 2023
Response from Nikki on 19 Jan 2024
Thank you for your feedback and for choosing us to stay with. We are currently in the process of renovation, and we hope that you will understand and give us a chance in the future. Thanks

2/10 Terrible

Ranada

Stayed 1 night in Dec 2023
Response from Nikki on 19 Jan 2024
Thank you for your feedback and for choosing us to stay with. We are currently in the process of renovation, and we hope that you will understand and give us a chance in the future. Thanks

2/10 Terrible

Shayleigh

Disliked: Staff & service
okay but wouldnt recommend
it was a nice hotel and our room wasn't bad but we probably won't stay here again considering they added a $24 charge to our deposit. they also wouldnt refund me my money back and had to call my bank to dispute it.
Stayed 1 night in Nov 2023
Response from Tiffany Hawkins AGM on 16 Dec 2023
The deposit is released upon check out. It takes from 5-14 days depending on the financial faciality you have.

8/10 Good

Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nikki on 19 Jan 2024
Thank you for your feedback and for choosing us to stay with. We are currently in the process of renovation, and we hope that you will understand and give us a chance in the future. Thanks

2/10 Terrible

Jacqueline

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never felt more unsafe at a hotel than this one. Someone was walking up and down the hallway all night, repeatedly knocking on my door. I called the front desk for help and got no response or help from them. I checked out early in the morning and got out of there as quickly as I could.
Stayed 1 night in Dec 2023
Response from Nikki on 11 Dec 2023
Thank you for your feedback as I wasn't to apologize for having to experience such. We are looking into this matter to prevent this from happening in the future.

2/10 Terrible

Thomas

Stayed 2 nights in Nov 2023
Response from Tiffany Hawkins AGM on 9 Jan 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/OprylandI am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. We are currently going through renovation and all the issues will be updated. Hopefully your next stay with us will be to your complete satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Tiffany HawkinsAGMagm@lqbna.com

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Manager was extremely helpful in changing rooms when TV didn't work. Breakfast was very good- with wide range of options from eggs and sausages to waffles.
Stayed 3 nights in Dec 2023
Response from Tiffany Hawkins AGM on 9 Jan 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Nashville Airport/OprylandI am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't to your satisfaction. We are currently going through renovation and all the issues will be updated. Hopefully your next stay with us will be to your complete satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Tiffany HawkinsAGMagm@lqbna.com

2/10 Terrible

Rodrigo

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in really bad shape . Dirty , half carpet were in repair , small horrible
Stayed 2 nights in Dec 2023
Response from Nikki on 5 Dec 2023
Thank you for your feedback and for choosing us to stay with. We apologize for the inconvenience and in hopes you understand that we are going under renovation very soon. Please give us a chance in the future to make things right!

4/10 Poor

Simon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated hotel and my key did not work the first 3 days . The hallways were very dirty and a lot of stains on the carpet .
Stayed 6 nights in Nov 2023
Response from Nikki on 5 Dec 2023
Thank you for your feedback and for choosing to stay with us. We are very aware of the condition of the hotel and will be going under renovation very soon! Hope you will give us another chance in the future. Thanks

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
We had a very nice stay. Everyone was very polite.
Stayed 1 night in Nov 2023
Response from Tiffany Hawkins AGM on 12 Dec 2023
Hello, Joann Thank you for choosing us for your traveling needs. We are happy that we were able to provide good service for you. We look forward to your next stay. Thank you!