Dear Aldrech, We apologize for not achieving the type of service we aspire towards giving each guest that visit us at The SOV. Much more care is being put into honing the public areas and ensuring the services available to guests are in abundance.

Dear Shavell, Thank you for sharing your feedback regarding you visit to The SOV Resorts – Negril. It is unfortunate for us that you couldn’t stay despite our efforts to address the unsightly debris by the pool and curtail the loud music from the ongoing party. We understood your discomfort and thus we refunded every penny of your money. Your feedback encouraged us to make some changes; so the parties are not over the top anymore, and much care is taken to ensure that cleaning up unsightly garbage is everyone’s responsibility. I understand you made the reservation in error thinking we were on the beach – but the Cliffs of Negril are quite picturesque and presents astonishing scenes for sunset and sunrise alike. You never experienced our infinity swimming pool in pristine condition, nor even slept in one of our air conditioned rooms – a trademark of our SOV experience. It is my hope that you will give us an opportunity sometime to truly show you what we can do. - Respectfully, Lydney G.

The property was closed to guests because we had repairs and renovations being done. This reservation was not supposed to be made as we temporarily halted bookings. We apologized to the guest and explain the options.

There’s no receptionist, checked in by security. Bathroom mirror on opposite wall from sink. No hot water I sincerely apologize to our guest for having to experience this kind of unfortunate situation. We operate the Front Desk between the hours of 8:00 am and 7:00pm. The security officer will take over for the after-hours and unfortunately the ‘Last Minute Bookings’ sometimes will not get the attention of the front desk agent and therefore fall into the responsibility of Security. The short-coming on our part is an oversight on our part. The property has hot and cold water, air conditioning, cable television and wifi access. Mirrors are also provided in all guest rooms.

August sounds like the middle of ATI Dream Weekend. This would mean the place is loud from the parties and activities that most hoteliers in Negril would adopt for the type of guests we are expecting. These are not long lasting and would be back to normal shortly there-after. You are invited to drop by at some point anytime and experience a transformation we think you might enjoy.

I am thankful that our guest made mention of some positive things about The SOV Resort such as a clean, spacious room with great television and cable service. I believe the designers of the large infinity swimming pool had no idea it would be so delicate to operate. Something as simple as rainfall so easily trows off the PH balance and the slightest of equipment failure can magnify the situation. The pool is fixed and treated and is now in excellent working order. I wish I could show pictures. Security of our guests is paramount to us. We also try to secure the property as well. Sometimes a bathroom break without leaving the key behind really messes things up for guests entering and leaving the property. I must apologize again for this "short-sightedness". There is hot water across the property and if only we were told of no hot water in the room it would have been resolved. We sometimes turn off these electric water heaters and forget to turn them back on at check-in.

We thank our guests for this lovely review. We are surely oping you can stop in and visit us again.

Thank you kindly for visiting with us and sharing your experience.

The SOV Family thanks you first of all for staying with us and secondly, we really do appreciate your kind review. As you rightly stated our emphasis is now on getting the restaurant and bar into full swing as we strive to strike a balance between a fantastic place to dine and have fun while yet maintaining a peaceful relaxing atmosphere.

THANK YOU VERY MUCH FOR YOUR KIND REVIEW. I CAN ASSURE YOU THAT PLANS ARE IN PLACE TO HAVE ADDITIONAL SHADE PUT IN PLACE TO FOR OUR GUESTS COMFORT.

We appreciate each guest's feedback because it gives us an opportunity to facilitate constant improvement. I apologize for not meeting your expectations, after-all this is our top priority as a travel partner. We have addressed each oversight - and again I thank the guest for pointing out these issues as it will make the next guest's stay that much more delightful.

Thank you for your kind review. The staff and I are looking forward to your return and we promise to make this one more enjoyable.

Thank you so much for staying with us at the Sov Resort and especially for your kind review. We also are looking forward to hosting you again sometime soon.

Thank you very much. We are humbled by your kind response. We are looking forward to your return to The Sov.

Thanks for visiting with us at The Sov. We are putting in additional routers to boost the wifi signal around the property so by the time you come back to see us that would be addressed.

Thank you for this lovely review. We here at The Sov are constantly striving for improvement in guest relations and guest services.

Thank you kindly for your review. I am so excited that you were able to enjoy the picturesque views from different places around the property.

We really appreciate having you as our guest and even more so we really want to express our gratitude for the kindness you express in your feedback. The Sov Resort staff and I are looking forward to having you as our guest again.

I can truly understand why our guest was so disappointed and upset with the service they received on their stay with us. There is no point in me trying to argue the different issues but what I will do is to render my most heart-felt apology for this experience. As GM I take full responsibility for the short comings and I am truly sorry you had to endure this experience, and that I missed you the next morning before you left. We have made several strides in correcting all of the deficiencies including but not limited to the problems that come with new construction work. 1. All bathroom drains have been tested and the blocked drains are cleared. 2. All construction debris has been removed from the property. 3. There is an adequate supply of remote controls for all cable boxes and television sets. Yes, The Sov Resort is a newly renovated property and like all new endeavors we too must undergo our infancy and growing pains. We are using this experience and this slower season to correct all foreseeable short comings. Customer Service and Restaurant Services are being addressed and upgraded as well. It is my promise that none of our guests will ever encounter this type of experience ever again. Sincerely, Lydney Gordon...

I need to express my apologies to our guest for experiencing this kind of oversight. The Sov does provide both bedroom as well as bathroom linens that is changed daily or at the guest's request. Hair driers, irons and electric kettles are also available upon requests form the front desk.