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西門紐約大中央酒店的評價

4 out of 5
西門紐約大中央酒店
304 E 42nd St, New York, NY

評價

9.0

卓越

10 分評分，優異；1581 則評價中有 1005 則" "
8 分評分，不錯；1581 則評價中有 360 則" "
6 分評分，一般；1581 則評價中有 117 則" "
4 分評分，欠佳；1581 則評價中有 57 則" "
2 分評分，很差；1581 則評價中有 42 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

4/10 欠佳

FATEMEH-FARIBA

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The hotel was so old. smells in rooms because age of hotel. no service room . For money I paid it didn't worth it at all. Beds were so unconfutable with lots of squeaky noise.
於 2024 年 5 月住了 3 晚

10/10 優異

Sabine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly
於 2024 年 5 月住了 4 晚

8/10 不錯

Corinna

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Beautiful property and decent size room for NYC, only gripe was cleanliness of room, used cotton buds in bathroom and windowsill, empty body wash the entire time we were there, 2 nights, and floor not clean. Had the housekeeping not let them down I would have rated it excellent as it really is a stunning hotel. Reception and concierge staff were amazing.
於 2024 年 5 月住了 2 晚

10/10 優異

Ashna

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great stay, staff were very helpful and rooms were very clean. Area was also surprisingly quiet given its proximity to big transport hubs.
於 2024 年 5 月住了 5 晚

10/10 優異

Joyce

讚好：整潔度、職員與服務和住宿狀況
Nicest hotel I have stayed in, in New York in recent years.
於 2024 年 5 月住了 3 晚

10/10 優異

Alejandra.

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 5 晚

10/10 優異

Allen

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
terrific
於 2024 年 5 月住了 5 晚

8/10 不錯

Cynthia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall nice, but I was surprised by the $200 fee.
於 2024 年 5 月住了 5 晚

8/10 不錯

Nickolas

伴侶同遊
讚好：職員與服務和設施服務
Overall it was a nice experience. The location was safe and convenient for our stay. We were able to get everywhere fairly easy as we were close to grand central. The only thing that could use some work is the cleanliness of the room. The floors were a little dirty in our room and the bedding looked a little dingy. However staff was extremely friendly and helpful.
於 2024 年 5 月住了 3 晚

10/10 優異

Beth

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service at this hotel and the location could not be beat. The only complaint would be that there was an intermittent clunk sound that may have been the HVAC - we never found out- that could actually wake us up at night. Regardless, we enjoyed our stay here and would recommend this hotel.
於 2024 年 5 月住了 4 晚

8/10 不錯

Lynn R.

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel. Was a little further walking for someone over 60.
於 2024 年 5 月住了 4 晚

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Would stay again
於 2024 年 5 月住了 1 晚

10/10 優異

joy

伴侶同遊
讚好：整潔度、職員與服務和設施服務
It was a very nice place to stay in New york and its close to everything.
於 2024 年 5 月住了 4 晚

8/10 不錯

Frances Gail

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
No shower caps. Difficult to find electrical outlet for coffee maker. Where is a microwave oven? Need more hangers.
於 2024 年 5 月住了 1 晚

10/10 優異

Hilda

多人同遊
讚好：整潔度、職員與服務和設施服務
love it
於 2024 年 4 月住了 4 晚

10/10 優異

Mitsuyoshi

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
What such a wonderful place to stay. It was second time and I will choose again.
於 2024 年 5 月住了 5 晚

6/10 一般

Kübra

家人同遊
讚好：整潔度
Die Unterkunft ist schon etwas in die Jahre gekommen. Das Zimmer war sauber, jedoch etwas hellhörig. Ein erholsamer Schlaf war leider nicht möglich, da der Lärm auf den Straßen 24/7 in Zimmer zuhören ist.
於 2024 年 4 月住了 5 晚

8/10 不錯

Denis

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Personnel disponible et prévenant. Hôtel confortable situé dans un quartier historique au cachet certain et proche de la gare de Grand Central, accessible en métro et proche de la sortie de Manhattan pour les navettes/taxis. Seul petit bémol, la salle de bain un peu vieillotte mais néanmoins suffisante! Je recommande cet hôtel!
於 2024 年 4 月住了 5 晚

6/10 一般

Shaohui

伴侶同遊
讚好：整潔度和職員與服務
Quit inconvenient for going to any major area of NYC; no kitchen in the hotel thus no hot meal could be provided.
於 2024 年 4 月住了 4 晚

10/10 優異

Giannoula

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wir hatten eine sehr schöne Woche in New York. Das Hotel Westgate New York liegt zentral (5 Gehminuten zur Grand Central Station), dennoch in einer ruhigen Gegend. Nachts hört man nichts vom Verkehr. Das Hotel ist sauber und alle Mitarbeiter sind ausgesprochen freundlich und aufmerksam. Frühstück haben wir nicht gebucht, man hat jedoch die Möglichkeit, sich auf dem Zimmer einen Kaffee/Tee zuzubereiten. Beste Lage um die Stadt zu erkunden. 10 Gehminuten entfernt befindet sich sogar der Fähranleger, mit dem man ebenfalls sehr gut angebunden ist. Wir werden auf jeden Fall wiederkommen.
於 2024 年 5 月住了 7 晚

2/10 很差

Michael (Martinez)

商務旅客
不滿：職員與服務和設施服務
Reserved four rooms for three nights. For whatever reason, my room was a dungeon. Nothing worked, bathroom flooded, shoehorn required to get into desk chair pressed against bed, no electrical outlets, rude check-in, TV broken, windows all looked out over construction materials and workers that filed past my bedroom all day. Couldn't have been a worse experience. Fortunately, my colleagues had nice rooms, but they literally put me in the dumpster. Manager was very apologetic and said they never put anyone in my room unless they are booked up -- nevertheless I paid top dollar (same as my colleagues) for a room just south of habitable.
於 2024 年 5 月住了 3 晚

4/10 欠佳

Gabriella

讚好：整潔度
不滿：職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

8/10 不錯

Rene

讚好：住宿狀況
Convenient
於 2024 年 4 月住了 4 晚

6/10 一般

Oonagh

讚好：職員與服務和住宿狀況
Room was pitch dark day and night due to wall outside window . Lighting in room needs to be better and ongoing musty smell due to windows not being opened
於 2024 年 5 月住了 4 晚

10/10 優異

Julia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly and welcoming. They provided outstanding customer services and were so helpful getting cabs and helping us navigate subway routes. Absolutely amazing experience. I will stay here again.
於 2024 年 5 月住了 2 晚

2/10 很差

Felix

家人同遊, 商務旅客
不滿：職員與服務、設施服務和住宿狀況
I paid for a comfortable room and they gave me one that had a door that connected to the room next door, and you could hear all the noise that the people there made, so much so that we only spent 5 hours in the place and checked out.
於 2024 年 5 月住了 1 晚

10/10 優異

Olga

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We get a very nice corner room, which was ready earlier than we expected. Friendly personal and gorgeous building. We will definitely stay here again.
於 2024 年 4 月住了 5 晚

10/10 優異

Steven s

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚

10/10 優異

Tracy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Clean, easy access and the staff was great
於 2024 年 3 月住了 2 晚

10/10 優異

Robert

Liked
於 2024 年 5 月住了 4 晚

8/10 不錯

Hilary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Angela

家人同遊
讚好：整潔度、職員與服務和設施服務
This was 1 of the best hotels we’ve stayed at in New York. It’s just far enough away from the hustle and bustle, but close enough to walk to if you want some action. The rooms were spacious considering how small some of the rooms can be in New York hotels. We had three people and actually, the bedroom was completely separate from the living area where the pullout couch was for the third person so we all had privacy! I highly recommend this place, not to mention the staff were wonderful! We were treated like royalty!
於 2024 年 4 月住了 1 晚

8/10 不錯

Andrei

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Newly renovated, and easy access to Chrysler Building and Grand Central Station.
於 2024 年 4 月住了 4 晚

10/10 優異

Paul

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only issue was the room was a little small but other than that, fantastic!
於 2024 年 4 月住了 6 晚

10/10 優異

Paul

讚好：整潔度、職員與服務和住宿狀況
Great midtown spot.
於 2024 年 4 月住了 1 晚

10/10 優異

Kelly

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Every staff member was so nice and helpful. The room was big! Elevators were a little noisy if your room is close to them. I would stay here again.
於 2024 年 4 月住了 3 晚

10/10 優異

Andrew

讚好：整潔度、職員與服務和住宿狀況
Lovely staff and stay. Will come again
於 2024 年 4 月住了 3 晚

10/10 優異

Sarai

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really liked it because of all the short trips and subways we took
於 2024 年 4 月住了 3 晚
Social Media Support 於 2024年5月9日的回應
Hi Sarai, We appreciate you taking the time to give us a fantastic rating. We can't wait to welcome you back to the Westgate New York Grand Central!Best Wishes,Social Media Support

10/10 優異

PAUL ROBERT

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super staff really helpful friendly very ckean great location
於 2024 年 4 月住了 10 晚
Social Media Support 於 2024年5月9日的回應
Hi Paul, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate New York Grand Central! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

10/10 優異

Denie

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room I choose reasonably priced was very cozy neat, I also loved the furnishing of the room thank you
於 2024 年 4 月住了 3 晚
Social Media Support 於 2024年5月9日的回應
Hi Denie,Thank you for the kind rating. We’re so happy your visit at the Westgate New York Grand Central went well. We look forward to hosting you again!Best Wishes,Social Media Support

8/10 不錯

Lisa

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 4 晚
Social Media Support 於 2024年5月9日的回應
Hi Lisa, Thank you very much for your feedback and thank you for choosing the Westgate New York Grand Central. We can't wait to see you again!Best Wishes,Social Media Support

10/10 優異

Annie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My family and I loved this property. Rooms were spacious, staff was accommodating and grand central was easily accessible.
於 2024 年 4 月住了 3 晚
Social Media Support 於 2024年5月9日的回應
Hi Annie, We're thrilled to hear that you and your family enjoyed your stay with us! It's wonderful to know that you found the rooms spacious, the staff accommodating, and that our location made it easy for you to explore Grand Central and beyond. Thank you for sharing your feedback, and we hope to welcome you back for another fantastic stay in the future!Kind Regards,

10/10 優異

Nadia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk very kind
於 2024 年 4 月住了 3 晚
Social Media Support 於 2024年5月9日的回應
Hi Nadia,Thank you for your feedback and thank you for staying at the Westgate New York Grand Central! We appreciate your review very much and we hope to see you soon again for another amazing experience with us.Best Wishes,Social Media Support

8/10 不錯

Andreas Peter

於 2024 年 4 月住了 7 晚

10/10 優異

Stephen (Boulder)

於 2024 年 4 月住了 3 晚

10/10 優異

Ana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent option for NY, very close to Grand Central Station
於 2024 年 4 月住了 3 晚
Social Media Support 於 2024年5月9日的回應
Hi Ana, Thank you for posting such a great review on the Westgate New York Grand Central. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon!Best Wishes,Social Media Support

2/10 很差

Markel

於 2024 年 4 月住了 1 晚

10/10 優異

Zaid

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good
於 2024 年 4 月住了 4 晚

6/10 一般

Sunuk

家人同遊
讚好：整潔度、設施服務和住宿狀況
Needs better sundry on premises
於 2024 年 4 月住了 6 晚
Social Media Support 於 2024年5月7日的回應
Hi Sunuk, Thank you for your rating on the Westgate New York Grand Central. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

2/10 很差

Qiang (Los Angeles)

商務旅客
不滿：職員與服務
The staff is incompetent. He gave me a key to a room where another guest was staying . The other guest and I both complained to him. I told him the wake up call is at 4:30 am when I checked in. After he switched room. He forgot to put wake up call at my new room . I missed the train and spend more than 200 dollars to buy another ticket . In the morning, I called the front desk, I said I would not stay in the hotel anymore, because the hotel failed to do the wake-up call. The woman down there asked me why I would do that just because the hotel did not do the wake-up call.
於 2024 年 4 月住了 1 晚
Social Media Support 於 2024年5月7日的回應
Hi Qiang, We sincerely apologize for the unfortunate series of events you experienced during your stay with us. It is clear we fell short in providing the quality service you deserved. The room assignment error and oversight with your wake-up call are not reflective of our standard practices, and we are deeply sorry for the inconvenience and additional costs you incurred. We understand your frustration and appreciate your decision to bring these matters to our attention. We hope to have the opportunity to regain your trust and demonstrate the high level of service we strive to provide.Kind Regards,