Front of property

Reviews of Crown Nguyen Hoang Hotel

4 out of 5
Crown Nguyen Hoang Hotel
1A An Vien Urban Area, Vinh Nguyen Ward, Nha Trang, Khanh Hoa

Reviews

8.8

Excellent

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

9.6/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is new and bedding is very comfortable. 5 min walking distsnce from Vinpearl Cable car. 2 min walking distance from local No.4( that goes to downtown and Ponagar
Stayed 3 nights in Jun 2019
Response from Director on 26 Jun 2019
Dear Value guest, We're so happy to get your feedback about us, hope you had a nice trip in here, and for return guest, we always have a small gift for our guest

10/10 Excellent

ROMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хорошая 3* с заявкой на 4*.
Хороший, новый отель, внутри все тоже сравнительно новое. Из недочётов могу отметить только слабоватую звукоизоляцию, у меня был номер 108 на 1м этаже, недалеко от ресепшн и окна выходили на бассейн. И что-то не так было со встроенным кондиционером, то кнопка включения моргала, мешая спать, то кондиционер просто вырубался, и просыпаешься от жары и духоты. С проблемой не обращался, всплыла за несколько дней до выезда. Завтраки шведский стол, но после недели и оно приедается, это нормально. В качестве депозита забирают паспорт, альтернатива - 1млн донгов.
Stayed 13 nights in Feb 2020
Response from Crown Nguyen Hoàng on 24 Feb 2020
Dear Value Guest, Thanks for your feedback, we try our best in next time to make the menu more choosing, hope we will welcome you back in future

6/10 Okay

Minh Dong

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2019
Response from Thiên Vy - Sales Depart. on 26 Nov 2019
Chào anh Minh Dong, Thay mặt khách sạn, chúng tôi rất cám ơn vì quý khách đã có phản hồi về dịch vụ để chúng tôi có cơ hội chỉnh đốn và khắc phục những thiếu sót của chúng tôi trong tương lai, vì chúng tôi chưa được chuyên nghiệp lắm trong ngành dịch vụ, nên rất mong quý khách lượng thứ và bỏ qua những thiếu sót trong quá trình nghỉ lại của quý khách vừa qua. Chúng tôi đang khắc phục dần những thiếu sót về dịch vụ và cũng mong sẽ có được thêm một cơ hội nữa để phục vụ quý khách tại khách sạn Crown Nguyên Hoàng trong tương lai

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommande fortement!
Excellent hôtel, ouvert depuis un mois! Belles et grandes chambres, super toilettes. Excellent petit déjeuner et restaurant à la carte pour le soir. C’est un excellent choix si l’on désire être a côté de Nha Trang sans être dans le bruit du centre ville. Le personnel très gentil doit faire des efforts au niveau de l’anglais.
Stayed 1 night in Jan 2019
Response from Customer service on 24 Jan 2019
Dear Mr/Ms Karen Lehrhaupt! Thank you for take time to review our hotel. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay Welcome you back Nha Trang in next time. Thanks and Best Regards!

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Recommande fortement
Cet hôtel est ouvert depuis moins d’un mois. Il est super beau, les chambres sont très spacieuses et confortables. Le restaurant est très bon aussi avec des prix extrêmement raisonnables. Le quartier est tranquille et cet hôtel est un très bon choix si l’on veut rester à quelques minutes du bruit de Nha Trang. Il y a un bus public qui permet rejoindre le centre très facilement. Le seul bémol est le personnel. Bien que très sympathique, à l’exception de Hanh qui parle correctement l’anglais il est difficile de communiquer. Pour nous cet hôtel était le meilleur du Vietnam! Rapport qualité prix excellent
Stayed 2 nights in Jan 2019
Response from Customer service on 20 Jan 2019
Dear Mr/Ms Karen Lehrhaupt! Thank you for take time to review our hotel. We are grateful for your comments on our customer care and upcoming improvements. Wish you had nice vacation at Crown Nguyen Hoang Hotel and welcome you back Nha Trang in next time. Thanks and Best Regards!