Outdoor pool, pool loungers
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Reviews of Joy Trip Hotel

4 out of 5
Joy Trip Hotel
60-61 Pham Van Dong, Vinh Hoa Ward, Nha Trang

Reviews

6.8
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

8.8/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

kimphu

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is nice but I wasn’t provided with proper basic needs. I didn’t get hot water so I wasn’t able to shower at all the first night and couldn’t really shower properly the second night either since I only got barely lukewarm water but I had to wait nearly AN HOUR for the water to be warm!. The hotel staff tried to fix it but couldn’t do much about it. I booked for a 7 nightS stay but ended up having to cancel the reservation due to it. I tried to request a refund for the remaining Nights but the hotel staff REFUSED to REFUND the money. That’s very ridiculous considering the fact that they couldn’t provide the basic needs for the guests. I guest they only care about taking people money whether the service was being provided or not….DONT RECOMMEND IT!
Stayed 6 nights in Jan 2023
Response from Joy Trip Hotel on 25 Jan 2023
Dear valued guest,Thank you for sharing your experience on Expedia. We would appreciate your feedback about the hotel nice view of room and friendly staff at Joy Trip Hotel. The technical system at the hotel are being improved to get better. We hope to have more chance to serve you better whenever you return to Nha Trang and stay with the Joy Trip hotel.Thank you and have a nice day!Sincerely,

10/10 Excellent

SB, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - it’s about a 10 min walk from the beach (this is a smaller and quieter beach). The staff was very helpful. The rooms are spacious Cons - the location is not very central, so you’ll have to take a cab or rent a scooter to basically go anywhere. I did not mind it though (I found Nha Trang Center too crowded)
Stayed 2 nights in Jan 2020

8/10 Good

JUNGIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel _Joy tryp_!!!^^
나트랑 북쪽 외곽에 위치해 인근에 볼건 얼마 없으나 신축 건물에 친절한 직원들 그리고 하루 저녘 나와 술친구를 해준 펑 매니져 등 5박6일 간 너무 감사했습니다^^ 바다 바로 앞이라 오리지날 100% 오션뷰에 루프탑 수영장 까지 나에게는 완벽한 호텔 이었습니다.
펑 매니져^^
23층 루프탑 수영장^^
10000% 오션뷰^^
Stayed 5 nights in Aug 2022
Response from Joy Trip Hotel & Spa Nha Trang on 10 Aug 2022
Dear Junggil, On behalf for Joy Trip Hotel & Spa Nha Trang, thank you for choosing Joy Trip Hotel for your recent stay in Nha trang. It is our hope you have a great time and please let us know about your experience vacation at the hotel. We love to hear you feedback to review and improve our service. Looking forward to welcoming you again soon. Sincerely, HOTEL MANAGEMENT.