Riu Antillas – Extremely Disappointed! Stay at Riu Palace Instead!
We stayed at Riu Antillas, but ended up spending most of our time next door at the Riu Palace, and thank God for that! The difference between the two is night and day. The vibe, energy, and friendliness at the Palace are on another level. A huge shoutout to Dulcinea at the pool bar — she was an absolute gem! Her kindness and positive energy made our trip so much better.
Unfortunately, Antillas was a huge letdown. A very disturbing incident happened at their steakhouse, and it completely ruined our impression of the resort. For four nights in a row, we tried to get a reservation with no luck. Finally, one evening they signed us up, gave us a ringer, and told us to arrive by 6:30 PM. We waited patiently until 8:00 PM, and when the ringer finally started blinking, we went to the entrance. The hostess coldly told us she hadn’t called us and still had seven parties ahead — even though we had been sitting there the entire time with a blinking ringer in hand.
Then things got even worse. The steakhouse manager, LISSETTE, came over and was shockingly rude and disrespectful. When my husband tried to read her name tag after asking for her name, she hit his hand and his phone fell to the ground. We immediately reported the situation to the manager on duty, expecting at least an apology or some action — but nothing was done.
Overall, the service at Antillas was terrible and the management didn’t seem to care at all.