I have stayed three previous times at Sandbars when it was under different management and had an exceptional time. Now that Vacasa is managing this property I have noticed a significant decrease in my comfort and satisfaction, especially during my recent stay. We traveled to Sandbars to celebrate my boyfriend’s 40th birthday. I was expecting an easy breezy time like I have always had before. Instead right off the bat we had major issues and inconveniences. Bad customer service, no one on-call or nearby/available to help us with our check-in issue. We arrived to our rental room #13, the door had a key jammed into the lock and would not budge, plus the digital passcode was also not working properly. Because we had a problem with the key we could not properly lock the door. This really worried us because someone could enter from the outside at anytime during our stay. We did not feel safe sleeping in this unit overnight. I spent 2 hours on the phone with Vacasa customer service, located in Oregon, who misunderstood our issue and passed along the incorrect issue to the local Vacasa property manager, Alexandra. Property management/maintenance showed no urgency to fix our lock issue. They said someone would come by sometime that night or morning of the next day. Thankfully they let us stay in a different room on our first night. The next day we traveled around with all of our belongings in the car with us until we received the notice that our room #13 was ready. I had to continue to text the property manager for updates on our room. We were so worried we wouldn’t have a room for the rest of our stay that we drove up and down route 6A looking for alternate accommodations. Additionally, on the property, there were no safety lights around the stairs or around the main Sandbars road sign. It was raining most of our stay and the stairs were very slick. The outdoor lights for each unit were not on either, and caused a very dark parking lot. No house keeping during our stay, not even fresh towels were offered. Maid service entered our room late in the afternoon on Friday without knocking. Overall, very disappointed.