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"Best hotel in England"

"The hotel was lovely, the bar was very welcoming with TVs for all the sports. It was Races week and there was lots of buzz around for it, which was great! Breakfast was very good too We would stay again!"

"The service, cleanliness, location and breakfast are fine, but the size of the premium king room is smaller than I expected. It would be more convenient to have a kettle and mini fridge in the room. The major problem is noise from piles, the shower room’s slide door and the thin walls and ceiling. I can even hear the noise of flushing the toilet from other rooms. My sleep quality is significantly affected by various noises at night. I would expect a much better experience of staying in a 4-star hotel."

"Fantastic services and location"

"Clean"

"It was an average larger hotel but we felt a bit disappointed by our stay, unlikely to return. The room was next to a dual carriage way and noisy with the cars/smelt of petrol fumes, when requesting a change of room we didn’t get much response. The place was generally a bit run down. The breakfast was ok but limited to traditional cereals and an average cooked breakfast- little choice for vegetarians, continentals or those who wish for more healthy options. "

"Room could have been cleaner "

"Awful customer service "

"Excellent!"