"i left many messages in app and email, no one answered. so i have to ask to app agent. finally they answered but the staff does not willing to help, i didn’t had local sim card that cannot call for shuttle bus, as the shuttle bus service provided when phone to hotel. the staff has no reply again! actually the calgary airport provided free phone service that i find it on the airport website! i really wonder am i the only one who did not had local phone?why they don’t have solution about that ? why they don’t know about free phone service provide by the airport? "