Thank you for taking the time to share your experience, Katelin. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We will follow up with our local operations manager to ensure that all information about the home is clear. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.

Hi, Neeraj! Due to COVID19, we have had to change checkout and check-in times to give the housekeeping staff enough time to do a thorough clean and give the home some rest time between guests. We apologize for any inconvenience this has caused you. We are happy to hear you enjoyed our home. We hope to host you again soon.

We are sorry to hear you did not more thoroughly enjoy your stay, Kathleen. We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help.