Joetsu Official Residence of Past Division Leader Hotels

"Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives. "

"Dream Central is in a great location. The staff were incredibly helpful and it had the feeling of a nice hostel since our room used the shared washroom. Overall a great experience and we would stay here again"

"The room was nice and clean. The staff was very friendly, accommodating and helpful. Helen the manager often went above and beyond to meet the needs of guests. The environment was relaxed. The location was close to ski slopes and they also provided a free shuttle which was a plus."

"one staff member stood out among the rest very welcoming genuine and helpful. great place to stay regardless if ski or not comfortable great breakfast it caters more for forigners compared to other places in the area"

"This place is so special. The room are remodeled beautifully and with respect to traditional style and everyone working here is kind and helpful. Highly recommend."

"Everything was great, staff was absolute class and helped us out whenever we needed it"

"The staff were helpful nd so professional. The onsen was so clean and quaint. "

"All good, but need to consider bigger room bed for family with two kids"

"Staff nice , hotel showing its age but I think that’s everywhere in Japan . Boot room was in the basement which was a bit of a pain . The room we had do have a nice view to the mountains . The restaurant was actually nice even if it looked like a brightly lit sports bar "