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Reviews of Residence Inn by Marriott Omaha Aksarben Village

3.5 out of 5
Residence Inn by Marriott Omaha Aksarben Village
1717 South 67th Street, Omaha, NE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 540 out of 734 reviews" "
Rating 8 - Good. 144 out of 734 reviews" "
Rating 6 - Okay. 28 out of 734 reviews" "
Rating 4 - Poor. 9 out of 734 reviews" "
Rating 2 - Terrible. 13 out of 734 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing
Stayed 2 nights in Apr 2024

10/10 Excellent

Jon, Fargo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Kelly

Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room! Amazing, friendly staff! Delicious breakfast!!
Stayed 1 night in Mar 2024
Response from Eileen on 18 Mar 2024
thank you.

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised how every staff person was so friendly and helpful even if they were just walking by me. Very efficient check in. Good price. Good shower. The only downside was noise. Walls were thin. When people walked on the room above us, the floor would thump and have a creaking noise. None of this noise bothered my wife.
Stayed 1 night in Mar 2024
Response from Eileen on 18 Mar 2024
Thank you.

10/10 Excellent

Stanley, Pittsburgh

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Eileen on 18 Mar 2024
thank you.

8/10 Good

SHERRI, WATERTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eileen on 18 Mar 2024
Thank you.

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience. The continental breakfast was very good.
Stayed 1 night in Feb 2024
Response from Eileen on 18 Mar 2024
Thank you.

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests across the hall were noisy with children
Stayed 2 nights in Feb 2024
Response from Eileen on 18 Mar 2024
Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Julius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Amazing hotel! We had different reservations at different hotel and had to leave because it smelled SO bad! We found this hotel at 9:00 at night and were very skeptical because of the first hotel disaster! It was a very friendly helpful lady at the front desk! It was new years eve so there was a party going on. They put us way on the 4th floor so us and our exhausted kids could get a good quiet nights sleep! Breakfast was amazing! Pool was nice! Only thing that would have made it better would have been a hot tub! I would give it 10 stars if it would have had a hot tub!
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
It is a very clean hotel. Very nice friendly staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Randall, Davenport

Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is everything. Great area
Stayed 1 night in Dec 2023

10/10 Excellent

Karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Tiff

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and price
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find
Clean spacious and great front desk customer service
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for your feedback

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After The Orpheum stay…
We love staying here! Our room was spacious, quiet and comfortable with a complete kitchen. Although we did not use the kitchen during this stay we have on a previous stay. The location is convenient and many good dining options!!
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for your feedback

10/10 Excellent

Geraldine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great family place to stay and enjoy everything around it
Stayed 1 night in Nov 2023
Response from Front Desk on 24 Nov 2023
Thank you for your feedback

10/10 Excellent

Angela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evwrythg is wonderful about this property I would always choose it if in Omaha. So comfy great location awesome staff. CLEAN.
Stayed 1 night in Nov 2023
Response from Front Desk on 24 Nov 2023
Thank you for your feedback

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Front Desk on 22 Nov 2023
Thank you for your feedback

2/10 Terrible

nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible hotel and hotels.com service
Hotels.com had the wrong photos for the King Suite I purchased. There photo shows a one bedroom suite, so I booked it for my mom and her dog and I was staying in the other room. This was for my moms 81st birthday and we live far away form each other and met here Plus the pool, was super hot like a sauna? You can't swim in that hot of a pool. I tried to go again and I finally asked why so hot? They were waiting for a part? So I lost 5 days of swimming and not having my mom in a room with her dog. I aslo spent 2 hours trying to get moved or get reimbursed by both the hotel and hotels.com
Stayed 4 nights in Oct 2023
Response from Front Desk on 3 Nov 2023
Thank you for your feedback

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, great staff and breakfast was actually good for Hotel breakfast. Overall good place
Stayed 2 nights in Oct 2023
Response from Front Desk on 30 Oct 2023
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent experience
Excellent experience at a good location. Trail nearby. Can walk to a number of eating places. Handy parking in a safe area.
Stayed 1 night in Oct 2023
Response from Front Desk on 27 Oct 2023
Thank you for your feedback

8/10 Good

Annette

Stayed 1 night in Oct 2023
Response from Front Desk on 13 Nov 2023
Thank you for your feedback

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area
Stayed 1 night in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you for your feedback!

10/10 Excellent

Amandah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for your feedback

10/10 Excellent

Cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for your feedback

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Residence Inn Front Desk on 15 Oct 2023
Thank you for your feedback

10/10 Excellent

Debra, Saint Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly! And the breakfast buffet was probably the best I've had at a hotel. The only thing I didn't love was initially finding parking, but realized there was a bunch of it I just didn't see right away.
Stayed 1 night in Oct 2023
Response from Residence Inn Front Desk on 15 Oct 2023
Thank you for your feedback!!

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was very nice and upkept. Everyone was very nice at the hotel making it a very good experience. We will definitely be coming back. Recommend this place to anyone!
Stayed 1 night in Sep 2023
Response from Residence Inn Aksarben Village on 2 Oct 2023
Thank you for your feedback. We hope to see you again when your travels bring you back to Omaha.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great getaway
Stayed 1 night in Sep 2023
Response from Residence Inn Aksarben Village Front Desk on 1 Oct 2023
Thank you for your feedback

8/10 Good

Bryan

Stayed 21 nights in Sep 2023
Response from Residence Inn Aksarben Village Front Desk on 1 Oct 2023
Thank you for your feedback

10/10 Excellent

Alecia

Travelled with partner
Great location and very clean
Stayed 2 nights in Sep 2023
Response from Residence Inn Aksarben Village on 27 Sept 2023
Thank you for your feedback.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
The only thing it didn't have that we wished it did was a hot tub. Great overall otherwise.
Stayed 1 night in Jul 2023
Response from Front Desk on 6 Aug 2023
Thank you for your feedback

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to other stores and etc etc
Stayed 3 nights in Jul 2023
Response from Front Desk on 1 Aug 2023
Thank you for your feedback.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
My husband and kids stayed here and absolutely loved it. Great location, clean, friendly staff.
Stayed 1 night in Jun 2023
Response from Residence Inn Front Desk on 17 Jul 2023
Thank you for your feedback!

10/10 Excellent

Ulyssea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for letting me stay
Stayed 1 night in Jul 2023
Response from Front Desk on 9 Jul 2023
Thank you for your feedback!

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Both evening and morning front desk staff were amazing and so friendly.
Stayed 1 night in Jul 2023
Response from Front Desk on 9 Jul 2023
Thank you for your feedback!

4/10 Poor

Kathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel definitely wasn’t work $200/night. It was very dated and needed a lot of TLC. The couch was dirty and squeaked while being used as a couch or a pull out bed. The pull out bed wasn’t comfortable because the mattress was too thin. The walls and ceiling were thin as we could hear people above us in the morning.
Stayed 1 night in May 2023
Response from Front Desk on 3 Jun 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of this is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Lynn

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was by far the best facility ever for location and quality! However, when the dog's room charge is more than mine, there is a serious problem. I used way more services than he did. He did no damage and i should not have to pay for the irresponsibility of other owners.
Stayed 1 night in May 2023
Response from Front Desk on 30 May 2023
Thank you for your feedback. We do advertise our 150 pet fee on all platforms. The pet fee is what is set up by our management company to cover additional cleaning to make sure the room is clear of pet dander.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place next door with the outdoor area was very loud late into the night. Ice machine didnt work in our room.
Stayed 1 night in May 2023
Response from Front Desk on 30 May 2023
Thank you for your feedback. I do apologize for the outdoor venue next door, as it is not in association with our property. Usually during the summer months, weather permitting, they do host outdoor concerts weekly. While we don't have ice machines in the hotel, we do have complimentary bags of ice at the front desk. We hope you stop in again if your travels bring you back to the area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front Desk on 30 May 2023
Thank you for your feedback

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the extra $40
Very polite and friendly staff. Clean room. And wonderful breakfast! Great pool too!
Stayed 1 night in May 2023
Response from Front Desk on 29 May 2023
Thank you so much for your feedback! We hope to see you next time you are in the Omaha area.

10/10 Excellent

Gary, Williams Bay

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our go-to place to stay when passing through Omaha. It’s well kept, close enough to Interstate 80 and the dog park across the street is great for our traveling companions.
Stayed 1 night in May 2023
Response from Front Desk on 20 May 2023
Thank you for your feedback!!

10/10 Excellent

James, Lakewood

Response from Front Desk on 20 May 2023
Thank you for your feedback