2/10
We paid an extra $35 per day to have the pool and spa heated. They both didn't get turned on until 2 days after the payment was made. The spa never got warmer than a lukewarm bath. There was an outlet cover missing in the room that my 3 year old daughter was sleeping in, hair left in the bathtub and showers of every bathroom, the carpet and rugs were dirty, there was coffee left in the coffee pot, hair left in the beds of both king master suites as well as brown crusty stuff on one of the pillows, so obviously the sheets were not changed, there was a half eaten cookie behind the nightstand of the downstairs bedroom, and the wheel of the bed was broken. When I called to report these things, the only thing done about them was a new pack of king sheets left by the front door for us to change ourselves. I have photos to prove all of these things. This was a complete waste of money and unacceptable.
miranda l.
Stayed 4 nights in Nov 2021