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Reviews of Grandouce Nishi-Tengachaya

3 out of 5
Grandouce Nishi-Tengachaya
3-1-37 Matsu, Nishinari, Osaka, Osaka

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 26 reviews" "
Rating 8 - Good. 12 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 2 out of 26 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a Family Mart convenient store around the corner and also a huge LIFE grocery supermarket across the large main street. Quiet and residential neighborhood with local schools and local parks. Good 8-10 minute walking distance to and from the subway station, or take the other train stations. The apartment hotel was automated, so guests check in and check out by using tablet in the lobby by elevator. Clean and spacious. Highly recommended.
Stayed 16 nights in Oct 2019
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
一部を除けば。。。
長期滞在にも関わらず、タオルはたったの2枚。何度も洗濯して下さいとのことでしたが、洗剤は2個のみ。ホスピタリティを全く感じさせず、営業力はゼロと認識せざるを得ない？！
Stayed 7 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
20t
部屋の清潔度はとても良く、キッチン、食器など様々な物が揃っていたので快適に過ごすことが出来ました！
Stayed 2 nights in Sep 2020

10/10 Excellent

AIMI

Liked: Cleanliness, room comfort
また来ます
快適に過ごせる事出来ました
Stayed 7 nights in Aug 2020

10/10 Excellent

masakazu

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2020
Response from Kevin on 16 Aug 2020
この度はご宿泊いただき、ありがとうございました！ またのご利用をお待ちしております！

2/10 Terrible

MASAHARU

Disliked: Room comfort
率直に思いましたが 清掃員の質が悪いと思います忘れ物をとられた感じです。入室した時も部屋はきれいでは無いですし清掃員に対してすごく腹が立ちました。 それなのに清掃料はそこそことっているのでいかがなものかと思いますそれなのに清掃料はそこそことっているのでいかがなものかと思います。
Stayed 7 nights in Jun 2020
Response from Kevin on 10 Jul 2020
この度はご迷惑をおかけし、大変申し訳ございませんでした。お客様にご満足いただけるよう、サービスの向上に努めてまいります。貴重なご意見ありがとうございました。

10/10 Excellent

mie

Business traveller
Liked: Cleanliness, room comfort
Stayed 10 nights in May 2020
Response from Kevin on 1 Jun 2020
ありがとうございます!またのご利用をお待ちしております!

10/10 Excellent

YOSHIFUMI

Stayed 2 nights in May 2020
Response from Kevin on 1 Jun 2020
ありがとうございます!またのご利用をお待ちしております!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
施設は大変良く快適です。
新築で広くてきれいで眺望も良く快適に過ごせました。強いて言えば近くに食べ物屋さんが少ないのと、まだチェックアウトにならないのに「時間ですが！」と呼び出し鈴が鳴り、まるで追い出すかのような対応を取られましたのが残念。
Stayed 2 nights in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 13 nights in Mar 2020
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2020
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

8/10 Good

HITOSHI

Travelled with family
Disliked: Cleanliness
Stayed 15 nights in Jan 2020
Response from Kevin on 5 May 2020
ありがとうございます!またのご利用をお待ちしております!

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新しくて気持ち良かったです。
Stayed 2 nights in Dec 2019
Response from Kevin on 5 May 2020
ありがとうございます!またのご利用をお待ちしております!

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Dec 2019
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
入り方でみんな困ってましたが、それ以外は全て良かったし、きれいでした。
Stayed 2 nights in Dec 2019
Response from Kevin on 5 May 2020
ありがとうございます!またのご利用をお待ちしております!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
WiFiの繋がりが悪かった。排水溝など掃除してなくて詰まった。
Stayed 2 nights in Dec 2019
Response from Kevin on 5 May 2020
誠に申し訳ありませんでした、 WiFiと排水溝につきましては、担当者と確認し改善できるよう努めてまいりたいと思います。 宜しくお願い致します。

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like home
New apartment, clean, spacious room, fast checked in and convenience store nearby. Minus long walk 10-15 minutes to Tengachaya station.
Stayed 6 nights in Dec 2019
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

8/10 Good

Wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Kevin on 5 May 2020
Thank you, we look forward to your next visit!

6/10 Okay

HARUKA

Stayed 2 nights in Nov 2019
Response from Kevin on 5 May 2020
次回宿泊時にフィードバックを書いていただけますと、弊社にて改善するよう努めてまいります。 今後とも宜しくお願い致します。

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大人5人、子供３人で全部で8人での宿泊。キッチンも整っており、近くのスーパーで買ってきたもののちょっとした調理も可能でした！車で行ったのですが、徒歩10分圏内にいくつかパーキングもあり、駐車も困らなかったです！歩いて１分でコンビニもあるので、利便性は抜群です❗お風呂の排水が少し気になりましたが、あとは問題なく、家のようにゆっくり過ごせました。
Stayed 2 nights in Nov 2019
Response from Kevin on 5 May 2020
ありがとうございます!またのご利用をお待ちしております!

2/10 Terrible

JIA CHUN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Kevin on 5 May 2020
If you can provide us with some feedback from your visit, we would love to improve our services for your next visit. We look forward to your next visit with us.

6/10 Okay

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
905호 사용했습니다. 숙소 퀄리티는 정말 말도 안된다 싶을 정도로 좋습니다만, 그 좋은 설비를 두고 이렇게 운영을 못한다는게 이해가 안되었습니다. 우선 체크인이 한시간 반이나 걸렸습니다. 저의 예약번호가 맞지 않았지만 리셉션이 없어 소통을 하는데 실패했습니다. 그래서 우연히 청소하다가 지나가던 직원분께서 체크인을 해주셨습니다. 눈에 잘보이는 것들은 깨끗하게 치우지만 샤워실 배수구가 막혀서 사워하는 도중에 제가 뚫었습니다... 그리고 바닥에는 이전에 사용하던 사람들이 흘린 액체류에 먼지가 쌓여 검정색으로 바뀐 흔적들이 있고 먼지도 많았으며 세탁기 위 선반도 먼지가 수북했습니다. 하지만 가격을 생각하면 그럴수 있겠거니 싶어집니다. 그러므로 너무 많은 것을 기대하진 않는 것을 추천.
Stayed 2 nights in Oct 2019
Response from Kevin on 5 May 2020
Thank you for your feedback, we have since improved our check-in methods to make it more guest friendly. As for the shower drainage, we will look into the issue and solve it as well. We look forward to your next visit with us.