Reception

Reviews of Sotetsu Fresa Inn Kitahama

3 out of 5
Sotetsu Fresa Inn Kitahama
2-4-10 Koraibashi, Osaka, Osaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 167 out of 303 reviews" "
Rating 8 - Good. 107 out of 303 reviews" "
Rating 6 - Okay. 19 out of 303 reviews" "
Rating 4 - Poor. 5 out of 303 reviews" "
Rating 2 - Terrible. 5 out of 303 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had a reasonable breakfast, was close to transport, quiet street, super polite staff, would recommend to anybody looking to stay in Osaka
Stayed 3 nights in Apr 2024
Response from Soutetsu Fresa In Kitahama on 26 Apr 2024
Thank you for staying at Sotetsu Fresa Inn Kitahama.Thank you also for taking the time to write a review.We are glad to hear that you were satisfied with our services.We hope you will stay with us again when you come back to Osaka.

6/10 Okay

Craig

Travelled with family
Liked: Staff & service
Did not supply top sheets, no coffee vending machine and room request to clean rooms from 10am to 2pm was not done.
Stayed 5 nights in Apr 2024
Response from Sotetsu Fresa Inn Kitahama on 24 Apr 2024
Thank you very much for staying at Sotetsu Fresa Inn Hamakita. We would also like to thank you for taking the time out of your busy schedule to post a review. We apologize for any inconvenience caused due to the sheets not being changed during your stay. We also apologize for not being able to meet your request regarding cleaning time. To prevent such incidents from happening in the future, we will redouble our efforts on cleaning and final checks after cleaning is complete. We hope you will use our hotel again if you have the opportunity. We will continue to strive to create hotels that satisfy our customers, and we look forward to your continued patronage. Sotetsu Fresa Inn Kitahama

10/10 Excellent

dolores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No variety on breakfast choices. 3 days stay and serve the same breakfast.
Stayed 3 nights in Apr 2024
Response from 相鉄フレッサイン北浜 on 17 Apr 2024
Thank you very much for staying at Sotetsu Fresa Inn Kitahama.Thank you again for taking the time out of your busy schedule to provide us with your valuable feedback.We will share the points you have pointed out with the relevant department.We will continue to strive to create a hotel that will satisfy your needs, and we look forward to your next visit. Sotetsu Fresa Inn Kitahama

10/10 Excellent

Chi Kit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and easy access to transit
Stayed 2 nights in Mar 2024
Response from Sotetsu Fresa Inn Kitahama, Front Desk on 23 Mar 2024
Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We would also like to thank you for taking time out of your busy schedule to write a word-of-mouth review.Thank you for your comments about the convenient transportation. As you said, our hotel is within a 10-minute walk from Kitahama Station and Yodoyabashi Station, and from Yodoyabashi Subway Station, you can easily access Umeda Station and Namba Station.The hotel is located in the business district, so it is a very quiet area at night.Our staff is very happy to hear that you had a relaxing stay at our hotel.We hope you will choose our hotel again when you come to Osaka.We look forward to welcoming you again.Sotetsu Fresa Inn KitahamaFront Desk

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Construction was next door so it can be a bit noisy. Staff really helpful. Everything you need for a short time stay.
Stayed 2 nights in Mar 2024
Response from Sotetsu Fresa Inn Kitahama Front desk on 17 Mar 2024
Thank you very much for staying at Sotetsu Fresa Inn Kitahama.We apologise for the noise as our neighbour was under construction.Other than that, we are very happy to hear that you had a pleasant stay at the hotel.The amenities, such as bath salts, change with the seasons, so we hope you will enjoy them next time you stay with us.We look forward to welcoming you again.Sotetsu Fresa Inn Kitahama Front desk

10/10 Excellent

Suissa Chatelaine, Fredericton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay at and very accessible to the train station
Stayed 5 nights in Jan 2024
Response from Sotetsu Fresa Inn Kitahama on 25 Feb 2024
Thank you very much for having stay at our hotel.And thank you for your encouraging words!We will continue our effort to provide the best service for our guests.We are very much looking forward to your next stay.

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Sotetsu Fresa Inn Kitahama Front desk on 20 Mar 2024
Thank you very much for staying at Sotetsu Fresa Inn Kitahama.We are very pleased to receive a high evaluation.All of our staff will continue to work hard so that we can continue to receive high evaluations in the future.We look forward to welcoming you again.Sotetsu Fresa Inn Kitahama Front desk

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to mall and Kyoto station.
Stayed 3 nights in Jan 2024
Response from Sotetsu Fresa Inn Kitahama on 26 Jan 2024
Thank you for choosing Sotetsu Fresa Inn Kitahama and your warm and kind review for us. It was our pleasure to serve you on this time. We will make you feel more comfortable than before on your next visit. We are looking forward to seeing you soon.

10/10 Excellent

Ma Cecille Joren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Love Sotetsu Kitahama
Very comfortable, clean, quiet and convenient to subway stations. Staff our respectful, courteous and very accommodating. This hotel is highly recommendable. We wished we gotten a bigger room though.
Stayed 5 nights in Jan 2024
Response from Sotetsu Fresa Inn Kitahama on 26 Jan 2024
Thank you very much for coming to our hotel.We are glad to hear that you have enjoyed staying with us.and very happy to receive your compliments regarding our customer service.We will continue our effort to provide the best service for our guests.Again, thank you very much for your valuable feedback.Our warm hospitality awaits your return sometime soon.

4/10 Poor

Daymon

Disliked: Amenities
The street was very noisy at night. Construction nosie during the day. Buffet breakfast was exactly the same eveyday.
Stayed 9 nights in Dec 2023
Response from 相鉄フレッサイン北浜 on 15 Jan 2024
Thank you very much for staying at Sotetsu Fresa Inn Kitahama.Thank you for sharing your review.We apologize for any inconvenience caused by the noise during your visit.We will also take your feedback regarding small meals into consideration for future improvements.Thank you once again for your valuable feedback.

8/10 Good

Fendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sotetsu Fresa Inn Kitahama on 15 Jan 2024
Thank you very much for coming to Sotetsu Fresa Inn Kitahama.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value for money
Quiet location within walking distance to 2 metro lines. Good eating options nearby. Hotel was very clean and comfortable with some good sustainability measures applied.
Stayed 4 nights in Nov 2023
Response from Sotetsu Fresa Inn Kitahama on 23 Dec 2023
Thank you for choosing Sotetsu Fresa Inn Kitahama and your warm and kind review for us. It was our pleasure to serve you on this time. We will make you feel more comfortable than before on your next visit. We are looking forward to seeing you soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Response from Sotetsu Fresa Inn Kitahama on 5 Nov 2023
Thank you very much for having stayed at Sotetestu Fresa Inn Kitahama.And thank you for your encouraging words!We will continue our effort to provide the best service for our guests.We are very much looking forward to your next stay.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable to have connecting rooms with 2 bathrooms. Value for money. Overall good amenities except no dining utensils.
Stayed 3 nights in Oct 2023
Response from Reception on 23 Oct 2023
Thank you very much for coming to Sotetsu Fresa Inn Kitahama.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.

10/10 Excellent

Azam

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, very helpful staff and excellent service.
Stayed 7 nights in Sep 2023
Response from 相鉄フレッサイン北浜 on 7 Oct 2023
Thank you very much for choosing Sotetsu Fresa Inn Kitahama out of many hotels. Did you enjoy your stay this time? All of our staff will continue to work hard to create a hotel that will attract repeat guests. We look forward to your next visit. Sotetsu Fresa Inn Kitahama

8/10 Good

Timothée

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, offers a lot of flexibility, keen to support client. Would only recommend! Thank you!
Response from Sotetsu Fresa Inn Kitahama on 28 Sept 2023
Thank you very much for coming to our hotel.We are glad to hear that you have enjoyed staying with us.and very happy to receive your compliments regarding our customer service.We will continue our effort to provide the best service for our guests.Again, thank you very much for your valuable feedback.Our warm hospitality awaits your return sometime soon.

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was great, however the room was very small! The property had great amenities and was just a short walk away from public transport. The staff at the hotel were very nice and had plenty of items available at reception for guests to take and use as needed. The room was clean and the bed was very comfortable.
Stayed 3 nights in Aug 2023
Response from Sotetsu Fresa Inn Kitahama Front desk on 20 Aug 2023
Thank you very much for having stayed at Sotetestu Fresa Inn Kitahama.And thank you for your encouraging words!We will continue our effort to provide the best service for our guests.We are very much looking forward to your next stay.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Plenty of restaurants close by which is useful. There is a Dotours next door which is handy as hotel breakfast lacked choice
Stayed 4 nights in Jul 2023
Response from Sotetsu Fresa Inn Kitahama Reception on 11 Jul 2023
Thank you for providing your valuable feedback.It is our greatest pleasure to realize that you were satisfied with your stay.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not right in the thick of it. But a great walk in & out with plenty of restaurants close by. Very Happy.
Stayed 3 nights in May 2023
Response from Sotetsu Fresa Inn Kitaham on 8 Jun 2023
Thank you for choosing Sotetsu Fresa Inn Kitahama and your warm and kind review for us. It was our pleasure to serve you on this time. We will make you feel more comfortable than before on your next visit. We are looking forward to seeing you soon.Sotetsu Fresa Inn Kitahama

10/10 Excellent

Mario

Stayed 5 nights in Mar 2023

10/10 Excellent

Yutong

Stayed 1 night in Mar 2023

10/10 Excellent

Tina

Stayed 7 nights in Feb 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, bad parking but awesome people.
The hotel itself served its purpose, for us to have a frugal place to stay in. However, it was a good place, the staff were friendly and extremely helpful. They even helped me order pizza! Parking was not so great, I ended up paying about $40 for overnight parking with Times parking space. You have to look carefully at the time you parked and what time you need to move your car to make sure you dont get charged twice. Overall, the hotel still gets an 8. Will recommend and will definitely stay again.
Stayed 1 night in Jul 2021
Response from Sotetsu Fresa Inn Osaka Yodoyabashi Chika.m on 7 Jul 2021
Thank you for visiting for our hotel. We are sorry for the missannouncement for the parking. We DONOT have the parking area. Actually there are a lot of parking areas crose to our hotel, but they are very expensive. (EX: 15min ¥400) We apologize for our less explaination. And we were glad to help you to order pizza. So next time, if you need some help, please ask us comfortably. We are looking forward to seeing you.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Hotel was clean and modern. Great service and amenities provided. Would recommend.
Stayed 3 nights in Mar 2020
Response from Sotetsu Fresa Inn Osaka Yodoyabashi on 22 May 2021
Thank you for visiting our hotel and reviewing our hotel. We are looking forward to seeing you soon. Thank you,

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All were great!! but they did't clean the room and change pajamas even though I put the red sign.
Stayed 8 nights in Dec 2019
Response from Sotetsu Fresa Inn Osaka Yodoyabashi Front Minoji on 14 Feb 2020
Thank you for visiting for our hotel. We are sorry for the cleaning and we have three cards of the signiture for cleaning. The green one is eco cleaning to change only the trash box. The blue one is the cleaning for everything in your room. The red one is the card for Do Not Disturb, so we CANNOT go into your room when you put red card. We apologize for our less explaination. We are looking forward to seeing you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have stayed in in Osaka. Good location and reasonable price.
Stayed 4 nights in Oct 2019

8/10 Good

Hao

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from 相鉄フレッサイン大阪淀屋橋 美濃地 on 22 May 2021
この度は私共、相鉄フレッサイン大阪淀屋橋をご利用頂き誠にありがとうございます。 最も選ばれるホテルになるよう、更なるサービス向上に努めて参ります。 再度大阪にいらっしゃる機会がございましたら、是非またご利用下さいませ。 お客様のご来館を心より、お待ちしております。

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and friendly staff
Hotel was easy to find, about 20 min walk from Osaka station. Staff were friendly and helpful. Bed was comfy and good shower.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from 相鉄フレッサイン大阪淀屋橋 マネージャー on 16 Feb 2020
この度は当ホテルへのご宿泊、誠にありがとうございました。 またのご来館をお待ちいたしております。 相鉄フレッサイン大阪淀屋橋

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from 相鉄フレッサイン大阪淀屋橋 マネージャー on 16 Feb 2020
この度は当ホテルへのご宿泊、誠にありがとうございました。 またのご来館をお待ちいたしております。 相鉄フレッサイン大阪淀屋橋

8/10 Good

Kar Chun Herrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Elouisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and clean but small.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2019
Response from 相鉄フレッサイン大阪淀屋橋 マネージャー on 16 Feb 2020
この度は当ホテルへのご宿泊、誠にありがとうございました。 またのご来館をお待ちいたしております。 相鉄フレッサイン大阪淀屋橋

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel w great breakfast.
Nice hotel w great breakfast. A little far from Oksaka station, about 1 mile away. Took taxi from station was about 1,000 yen.
Stayed 5 nights in Nov 2018

10/10 Excellent

bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff
Very clean, comfortable and helpful staff. We were traveling on vacation and we found the location to be more business then vacation. Overall great stay
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sotetsu was a wonderful hotel to stay in Osaka. It was a great location and had many amenities. Only complaint was the lack of space. As someone with crutches, I barely had enough room to get to and from my bed to the "closet".
Stayed 3 nights in Sep 2018

10/10 Excellent

Wing, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is comfort and clean
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were small, as expected of hotels located in Osaka but the location was good. Do note that as the hotel is relatively new, taxi drivers might run into some trouble trying to locate the place. Try Brooklyn Roasting Company just around the corner for your early morning fix before commencing the sightseeing.
Stayed 2 nights in Jul 2018
Response from Sotetsu Fresa Inn Osaka Yodoyabashi Front Minoji on 14 Feb 2020
Thank you for visiting to our hotel. If you take a taxi to come our hotel, please tell the driver to go to Korai-bashi 3 from Sakaisuji-street. We are looking forward to seeing you again.

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

you

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sotetsu fresa Inn Kitahama front desk on 28 Apr 2024
Thank you for staying at Sotetsu Fresa Inn Kitahama.Thank you again for your valuable opinion during your busy schedule.We look forward to seeing you again. Sotetsu Fresa Inn Kitahama front desk.

8/10 Good

Anja, Erfurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Hotel für 2-3 Nächte, Zimmer sauber und ordentlich aber Frühstücksraum ist zu klein, Essen war stressig
Stayed 3 nights in Apr 2024
Response from Reception on 9 Apr 2024
Thank you for using our hotel.We would be very grateful for your valuable feedback.We will use the opinions we received as future issues.

8/10 Good

Suet Fong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Sotetsu Fresa Inn Kitahama on 30 Mar 2024
Thank you very much for staying at Sotetsu Fresa Inn Kitahama.We would also like to thank you again for your high evaluation.All of our staff will continue to work hard to become a hotel that will satisfy our customers.We hope that you will use Sotetsu Fresa Inn Kitahama again when you come to Osaka.

8/10 Good

Emilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located; easy to access and for check in; many food options and cafes; calm. Rooms are a bit small.
Stayed 3 nights in Mar 2024
Response from Sotetsu Fresa Inn Kitahama Front on 24 Mar 2024
Thank you very much for staying at Sotetsu Fresa Inn Kitahama.Thank you very much for your wonderful review.As you wrote, our hotel is close to Kitahama Station and Yodoyabashi Station, and has convenient access to major cities.We are also very happy to hear that you were satisfied with the breakfast.We also have a deluxe twin room that is even larger than the room we stayed in this time, so please consider it the next time you stay with us.We will do our best to make sure that our customers say, I want to stay again.''looking forward to seeing you coming again.Sotetsu Fresa Inn Kitahama Front

10/10 Excellent

Yukari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さんが大変親切で、丁寧な対応をしてくれて良かったです。お部屋もとても綺麗で、快適に過ごせました。
Stayed 2 nights in Mar 2024
Response from 相鉄フレッサイン北浜、フロントスタッフ on 23 Mar 2024
この度は相鉄フレッサイン北浜にご宿泊頂きまして誠にありがとうございます。また、お忙しい中、ご投稿いただきまして重ねてお礼申し上げます。スタッフの対応が丁寧だったとのお声、当ホテルスタッフも大変嬉しく思います。お客様がご快適にお過ごし頂けるよう、当ホテルスタッフは出来る限りのご希望に添えるよういたしております。もし、ご希望に添えない場合がございましても、出来る限りのご対応はいたします。また、お部屋に関しましても綺麗だったとの声、ありがとうございます。今後もお客様にご満足いただけるホテルを目指してまいりますので、引き続きご愛顧賜りますようお願い申し上げます。お客様のまたのご来館を当ホテルスタッフ一同、心よりお待ちしております。相鉄フレッサイン北浜フロント

10/10 Excellent

Makoto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
駅から近いし、チェックインとアウトもスムーズ。
Stayed 1 night in Mar 2024
Response from フロントスタッフ on 19 Mar 2024
この度は相鉄フレッサイン北浜にご宿泊いただきまして誠にありがとうございます。また、お忙しい中ご投稿いただけましたこと、重ねてお礼申し上げます。お客様のおっしゃる通り、当ホテルは北浜駅、淀屋橋駅から徒歩10分圏内でございます。また、御堂筋線淀屋橋駅からは主要都市であるなんば駅や梅田駅へ行くことができ、アクセスが非常に容易でございます。また、チェックインに関しましても、自動チェックイン機からチェックインすることができ、チェックアウトも同じく機械からすることができます。ですので、スタッフとの接触も少なく、非常にスムーズにチェックインすることができます。お客様がごゆっくりお過ごしいただけたご様子、当ホテルスタッフも非常にうれしく思います。また、大阪に来られることがございましたら、当ホテルをお選びくださいませ。お客様のまたのご来館をスタッフ一同お待ちしております。

8/10 Good

Yuji

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sotetsu Fresa Inn Kitahama front desk. on 16 Mar 2024
Thank you for staying at Sotetsu Fresa Inn Kitahama.Thank you again for your valuable opinion during your busy schedule.We look forward to seeing you again.

6/10 Okay

せいき

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
外国人が、洗濯をする人が多くて2階にコインランドリーがあるが、ずっといっぱいで空きがなく困りました。
Stayed 2 nights in Feb 2024

8/10 Good

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

としお

Liked: Property conditions & facilities
お世話にかりました、楽しく過ごしました、駅も近くデ移動もスムーズでした、ありがとうございました
Stayed 1 night in Feb 2024
Response from 相鉄フレッサイン北浜 on 17 Feb 2024
この度は相鉄フレッサイン北浜にご宿泊いただき、誠にありがとうございます。ご宿泊中、快適にお過ごしいただけましたようで、何よりでございます。今後も引き続き、お客様にリピートして頂けるホテルづくりにスタッフ一同精進して参ります。お客様の又のご来館を心よりお待ちしております。