Palacios Beach Hotel

"Front desk staff was great!! the hallway smelled like urine. The beds were extremely uncomfortable and not a good quality. Property does not really look like the photos. There was mold on the ceiling in our bathroom and stains on the back of the door and wall. There were also outlets missing plate covers which is extremely unsafe. "

"Everything was great"

"Gym was nice to have available. Could use some heavier free weights, but otherwise great. Staff were super accommodating. Room was clean, bed and pillows were comfortable."

"Large comfortable room. "

"Confirmation 73024356150006. Holiday Inn Express Port Lavaca, Tx. Checked out today. I am writing to formally express my disappointment regarding a recent stay at your hotel. The experience was especially concerning given that it involved accommodations for my handicapped parents. We had specifically reserved a handicap-accessible room with a shower to meet their needs. Upon arrival, we were informed that the room was unavailable due to a water leak. While I understand that maintenance issues can arise, there was no adequate alternative provided that met accessibility requirements. Additionally, the room we were assigned was not clean, which further added to the frustration of the situation. The most serious issue occurred when the elevator was not working. This left my handicapped parents with no choice but to walk downstairs, creating a significant safety concern and unnecessary hardship. When I approached the front desk for assistance, I was met with an unprofessional and dismissive response. I asked what my parents were supposed to do given their condition, and Erica at the front desk replied, “What do you want me to do about it?” This lack of empathy and customer service was extremely disappointing. This experience fell far below expectations, especially for a brand that is expected to provide accessible accommodations and respectful service. I would appreciate a prompt response regarding how this situation will be addressed, including any corrective actions and approp"

"Very clean, staff was very nice and accommodating "

"We were greeted as soon as we arrived and were taken to our room witch was upstairs. My wife had a hard time with the stairs as she had just recently had back surgery. We were offered the downstairs suite which was very nice. Breakfast for both mornings was fantastic !"

"Room is clean and the staff are very friendly but the 2 times I have stayed the elevator has been down. If you decide to stay here be ready to lug your suitcases up 4 flights of stairs."