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Reviews of La Serenissima Hotel

3 out of 5
La Serenissima Hotel
Via dei Cassari 24, Palermo, Provincia di Palermo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 81 reviews" "
Rating 8 - Good. 20 out of 81 reviews" "
Rating 6 - Okay. 6 out of 81 reviews" "
Rating 4 - Poor. 0 out of 81 reviews" "
Rating 2 - Terrible. 3 out of 81 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo in the downtown area
This location is in the heart of the entertainment District. Great access to bars, clubs and restaurants with a wide variety of each. Can get a little loud if you want to go to bed early but other than that a great location.
Stayed 4 nights in Oct 2023

6/10 Okay

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was nice and conveniently located. I just felt there were too many rules, sort of like being held under the watchful eye of catholic nuns and priests. There are several other hotels in the area, so I would recommend choosing another hotel with less restrictions.
Stayed 5 nights in Oct 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Donald, Huntington Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall an excellent hotel. The glaring issue with me was the filthy entrance carpet and área immediately outside the front door. It gives one the impression that the place is poorly maintained on the inside, which is not the case. Just not a very welcoming appearance. Our shower wand was leaking, so the maids need to pay more attention to the conditions in the room. Very well designed interiors and great location . Certainly would stay again!
Stayed 3 nights in Oct 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best! Beautiful area to walk around. Only complaint about this hotel was the bed was hard. Everything else was 5-star!

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service
The staff are very friendly and helpful. It’s a great location for exploring the Centro Storico, but it does get noisy on weekend nights. The building is well-maintained and clean. We stayed in an attic room. It is a good size, with a nice terrace, but in a portion if the room, where the desk is, the ceiling is so low you will hit your head. The showers are very small (barely bigger than a slender person) and the bathroom is tight.
Stayed 5 nights in Sep 2023

10/10 Excellent

Kristina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Such a nice hotel with very kind staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo
Excellent place, clean and comfortable.
Stayed 3 nights in Apr 2023

10/10 Excellent

Helen, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Spacious and well thought out. Thank goodness for the super window system that kept out the noise. My side of the hotel was noisy. The other side was extremely noisy. But close those windows onto the balcony and it was fine.
Stayed 3 nights in May 2023

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent location, within walking distance of the train station, close to the main sights, and with quite a few restaurants and bars nearby.
Stayed 3 nights in Apr 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service
Good location. Shower took ages to get hot.
Stayed 3 nights in Apr 2023

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Awesome place to stay in a very lively area! Great location, clean and spacious room. Friendly and helpful staff. Thank you!
Stayed 4 nights in Dec 2022

2/10 Terrible

Adam, Seatttle

Stayed 2 nights in Oct 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was excellent. Having that balcony never made me feel closed in. Having a separate room for my office was great! Square footage for the money was amazing. My favorite part was the staff. We do not speak Italian. We can’t tell you enough how warm, welcoming and helpful they were. We would highly recommend this hotel! The location to walk to everything is perfect.
Stayed 6 nights in Oct 2022

8/10 Good

Kjeld

Stayed 3 nights in Sep 2022

6/10 Okay

William, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was large with multiple terraces and very comfortable. Air conditioning is controlled by the front desk as was a bit lacking during the hot summer day. The staff was very kind and helpful. Great for a night or two in Palermo. The location is perfect.
Stayed 1 night in Aug 2022

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and service was excellent and very friendly. We had a great stay and I would thoroughly recommend this hotel. The area was very vibrant into the early hours, so particularly good for those looking for the nightlife.
Stayed 3 nights in Jul 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Modern Place in Palermo
Didnt get breakfast and it was no loss, tons of bakeries and cafes nearby. There is a nice, local night market a block away for tasty treats and beer. Driving in the area and parking is a major pain, advise against it. I walked from the train station and to almost all the sites without issue, only getting a car the night before I left, which was probably a day too early.
Stayed 2 nights in Jun 2022

8/10 Good

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, well appointed room (kettle, mini fridge). Lovely and big. Staff could not have been any friendlier or more accommodating. Everything about the hotel itself was wonderful! Slight issue to be aware of, there was a nearly bar who had a band playing one night of our four night stay. They stopped just after midnight. We had an early transfer so were trying to get an early night. Only downside and not the hotels issue. You could look at it as a free concert and just shows how close to amenities you are!
Stayed 4 nights in Jun 2022

6/10 Okay

yelena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The street hotel is located is extremely noisy The drinking crowd leaves at 5 am Actually it’s like disco outside Totally CRAZY!
Stayed 4 nights in Apr 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendable
Great hotel, in the city center, everything refurbished, perfect insulation.
Stayed 2 nights in Apr 2022

6/10 Okay

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean and the staff and service are excellent. However, the surrounding streets contain loud bars and loud music until 4am on most nights and louder on Fridays and Saturday nights. It’s location is ideal if you want to be near restaurants and shopping district. Not recommended for families especially with young children or soft sleepers lol.
Stayed 4 nights in Dec 2021

10/10 Excellent

corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allesandra was very helpful. She did an exellent job. The location was perfect for restaurants and sites.
Stayed 13 nights in Sep 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

sheila

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This hotel is a gem! The employees, location, room=amazing! I’ll definitely stay there again.
Stayed 13 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Clean, good location, very pleasant and English speaking staff. Ceiling unit air conditioning certainly helped in the summer months. My only wish would be for better quality thicker towels and bedding.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from La Serenisisma on 18 Sept 2020
Hello. Thank you for your rating Best Regards Alessandra

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel with my whole heart. Staff delightful, breakfast excellent with homemade cakes and pastries, clean well-kept rooms. Close to the heart of the city but also near the sea. Really nice hotel. I will be returning asap.
Stayed 7 nights in Dec 2019
Response from The Staff la Serenissima on 26 Jan 2020
Thank you for the nice comment! We are very pleased that everything is to your liking ! We are always very pleased to have nice guests like you! ... Our hospitality is as simple as we can offer to a guest. We wish you our best regards and we hope to see you again soon !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from The Staff La Serenissima on 26 Jan 2020
Thanks for staying with us. We appreciate your feedback! Hope to see you again soon !

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from La Serenissima on 24 Nov 2019
Thank you so much for the appreciation ... It is always a pleasure that customers have a nice memory about us and we hope to see you again soon! WE SEND YOU OUR BEST REGARDS! - THE STAFF

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent new hotel and great people
I thoroughly enjoyed my stay at this new hotel. My room was large, well equipped (including a kettle) and the bed comfortable. It had two balconies with a view of the street below and a glimpse of the marina. The walk in shower was powerful and easy to control. The wifi was fast and easy to use but I did not use the air conditioning. Housekeeping was of a high standard. Breakfast (included in the price) was simple, of high quality, presentation and service excellent. It is located a few minutes walk from Via Roma and Via Vittorio Emanuele in the old town. The area is rather run down but this was not a concern. The airport shuttle stops at Via Roma and was convenient. Above all I was impressed by the excellence of all the people working at the hotel.
I really enjoyed breakfast
The hotel at night
Stayed 4 nights in Nov 2019
Response from La Serenissima on 17 Nov 2019
Thank you so much for spending your time with these lovely words... it is a great pride for us to leave a nice memory for our guests ... with affection the staff la serenissima

10/10 Excellent

Isabel, Santiago, Chile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the historic area of Palermo, full of beautiful areas to walk around, markets, little artisan shops, restaurants, and most important historic grounds and monuments. It is clearly a family hotel and everyone gives you the best of services to make you feel welcome. We arrived at an awfully early time of the day and they provide us with the room immediately -as well as breakfast!-Rooms have a little waiting room besides the bedroom itself that helps for more privacy. Balconies look into this charming neighborhood. Breakfast das everyday something special prepared usually with typical foods from Sicily. The only inconvenience is in case you rent a car, you should be aware that to drive and pak in Palermo is a real nightmare.
Stayed 3 nights in Oct 2019
Response from La Serenissima Hotel on 12 Nov 2019
Thank you for the nice comment! We are very pleased that everything is to your liking ! We are always very pleased to have nice guests like you! ... Our hospitality is as simple as we can offer to a guest. We wish you our best regards and we hope to see you again soon !!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from La Serenissima Hotel on 30 Oct 2019
THANK YOU FOR YOUR EVALUATION!| Best regards from all the staff !

10/10 Excellent

johanne, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! The breakfast offering is made of freshly baked goods and selection of meats and cheeses. Teresa makes her own cannolis and almond biscuits. Alessandra is always smiling and points you to the best places to visit. The rooms are ultra clean and spacious. The shower is a bit small But does not detract from all the other services. Would definitely go back.
Stayed 3 nights in Oct 2019
Response from La serenissima Hotel on 24 Oct 2019
Thank You for the appreciation Mrs Johanne... we look forward to see you soon again !! .. We send you our Best ragards !!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property in a bustling area with great restaurants Very clean hotel with staff who can't do enough to help
Stayed 5 nights in Oct 2019
Response from La Serenissima Hotel on 23 Oct 2019
Thank you for your appreciation we our Hotel and the Staff welcoming with affection our guests is the least we can do! Thank you so much.. we send you our best regards! ...

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from La serenissima Hotel on 16 Oct 2019
Thanks for Your appreciation!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from La Serenissima on 13 Oct 2019
Thanks a lot ... Hope to give you again our Hospitality !

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from La Serenissima on 7 Oct 2019
Thank you for your appreciation we our Hotel and the Staff welcoming with affection our guests is the least we can do! Thank you so much.. we send you our best regards! ...

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo
Great spot for exploring. Great staff. Tasty little breako.
Stayed 3 nights in Sep 2019
Response from La Serenissima on 3 Oct 2019
thank you for taking the time to talk to us and for your appreciation ... is a great pride for us to leave a nice memory for our guests ... with affection the staff la serenissima !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel which has been recently refurbished so everything is modern and in a good condition. The location is excellent, in close walking distance to the mariner and the main historical sites. The customer service in the hotel was also excellent. I would also recommend the Pasta restaurant opposite the hotel.
Stayed 5 nights in Sep 2019
Response from La Serenissima on 30 Sept 2019
Thank you for the nice comment! We are very pleased that everything is to your liking and that the location is convenient for all the trips in the city! We are always very pleased to have nice guests like you! Hi ... Our hospitality is as simple as we can offer to a guest. We wish you our best regards !!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and friendly staff is the best feature. Noisy bars and restaurants in the neighborhood are a minus...
Stayed 5 nights in Sep 2019
Response from La Serenissima on 30 Sept 2019
Dear guset we want to thank you for your kind words about the staff... making our guests feel good is the least we can do for them ! .. however for the noisy bars above all in summer in summer the vucciria is the favorite place for the Palermo nightlife... Thanking you ... we send our best regards ! Lo Staff La Serenissima

10/10 Excellent

Jimbo.and.Inna, Barrow in Furness / Dnipro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A tastefully modernised small hotel, very nice decor, extremely clean with very friendly and helpful staff. A good location for the old town and only a short bus ride to other parts of the city. A special mention to Alessandra, Theresa ( who makes great cakes) and the blond haired lady at reception :)
Stayed 11 nights in Sep 2019

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from LA SERENISISMA HOTEL*** on 25 Sept 2019
good evening,Sylvia Thank you for spending your time writing a review on our hotel. Thank you for your comments, and we hope to be able to host it again. Best regards Alessandra La Serenissima Hotel***

10/10 Excellent

John R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest people you could hope to meet in a spotlessly clean new hotel in a great location. No frills but a comfortable bed air con and even a separate little sitting room, this room and the bedroom both with balconies. You are just off the harbour and have very good restaurants next door.
Stayed 6 nights in Sep 2019
Response from La Serenissima on 11 Sept 2019
Thank you so much for the appreciation ... It is always a pleasure that customers have a nice memory about us and we hope to see you again soon! La Serenissima Hotel staff

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel remarquablement bien situé pour visiter les magnifiques sites de Palerme Un seul bémol : impossible de s'endormir avant 2 heures du matin à cause de la musique tam-tam toutes les nuits et pas seulement le samedi soir comme annoncé.
Stayed 7 nights in Oct 2023

10/10 Excellent

Maria Eugenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena la estadía, el Hotel tiene todo lo que queremos y nos gusta y el personal es superior, agradable, simpáticos y muy profesionales
Stayed 4 nights in Oct 2023

10/10 Excellent

Niklas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angelica
Un hotel en el centro de Palermo, a pocos minutos caminando de los puntos de interés. El personal muy amable y siempre dispuestos a hacer de tu estancia algo muy agradable. Si lo recomiendo. En la noche hay música afuera pero para mi no fue problema el ruido. Puedes cenar enfrente con música en vivo italiana e irte a dormir a tu habitación. Muy agradable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Altstadt-Hotel in Palermo. Beste Lage, am Abend viele Bars und Restaurants gleich beim Hotel. Sehr sauber und relativ neu renoviert. Super Preis-Leistungsverhältnis. Frühstück auf Bestellung ist sehr gut. Nur zu empfehlen!
Stayed 4 nights in Sep 2023