Malevizi Pantanassa Hotels

"I recently stayed at Agapi Beach Hotel with my husband and our 15-month-old baby, and unfortunately, our experience was extremely disappointing. From the moment we arrived, we found the staff to be rude and inattentive, which made what should have been a relaxing family trip feel quite uncomfortable. As parents travelling with a young child, we really value warmth and support, and this was noticeably lacking throughout our stay. It’s also worth noting that we appeared to be the only Black family at the hotel, which made the overall experience feel even more isolating—particularly given the lack of warmth and attentiveness we encountered. The food was another major letdown. The options were very limited and highly repetitive, which is frustrating when you’ve booked an all-inclusive package expecting variety and quality. It became difficult to even look forward to meals. To make matters worse, the weather during our stay was poor, and there seemed to be no contingency plan in place. Many of the all-inclusive amenities we paid for—such as access to pools, snacks, and drinks—were either unavailable or significantly limited due to the rain. This left us feeling like we didn’t receive the experience or value we had paid for. Overall, this stay did not meet our expectations at all, especially as a young family looking for comfort and ease. I wouldn’t recommend this hotel based on our experience."

"We had a fantastic stay at Paris Property in Palaiokastro. Vasilis was an exceptional host—he kindly waited for us until almost midnight to welcome us in person. After a long trip, it was such a thoughtful surprise to find fresh fruits and coffee waiting for us. He showed us around the house and made sure everything was perfect, even offering to bring anything we might need the next day. The location is excellent—quiet and peaceful, with beautiful views, yet very convenient. It’s only about 15 minutes from Heraklion International Airport and the same distance to Heraklion, so everything is easily accessible. Just a small tip: Google Maps and Waze can be a bit tricky when finding the place the first time, but once you pin it, it’s very easy to navigate. Overall, an amazing stay—great host, great location, and a very comfortable home. We would definitely come back and highly recommend it!"

"Bed bugs, and at the beginning of the season none of the things adevertised like the on site restaurants, no indoor pool etc were open. There is some serious misrepresentation from the pictures. "

"The property is advertised as a 4 star probably based on the amenities however it’s a 3 star at the most based on UK STANDARDS. The food is limited for vegetarians apart from the array of salads and possibly 4 vegetarian main options. Foods are not not always labelled. However the chef is accommodating if given pre-notice. Rooms needs a revamp, common areas are not cleaned, sun bed are not cleaned daily."

"Chrisanthi was an amazing host who made us feel extremely welcome at her villas. The location, view and actual villa were amazing and cleaned to an incredible standard - our young family couldn’t have asked for more. Thanks for an amazing stay Chrisanthi! "

"We would like to thank all the staff, so friendly and helpful. Great place to stay and relax. Everything was perfect and the staff superb. "

"Easy - covers everything really. From check in to check out, communications with the owners and everything in the Villa. Fantastic place to stay, local beaches, bars and easy access to the main road to Chania and Heraklion.The worst thibg about the Villa? Having to leave when our holiday was over!Great stay - we look forward to coming back."

"We had a lovely stay at Anima. The views were spectacular and there was a cute beach bar and a few restaurants within walking distance. The house was as described in the listing and they were very responsive with any communication. We loved our visit to Crete! "

"Melting Villa was a fantastic place to stay! Location was perfect for being close to a lot of Cretes North sightseeing adventures and local beaches. The villa was clean and comfortable. George greeted us at the property and walked us through specifics of the house, Property management was readily available if we needed something. They even set us up with some food for the week including fresh fruit! Larissa, George, and Stavros made sure everything was perfect. The villa and the grounds are beautiful and it’s refreshing to walk down the path and jump in the sea! The kitchens had everything we could possibly need and it was nice to get a quick workout in at the well equipped home gym. Definitely a luxurious place to stay!"