6/10 Okay
Stuart
Travelled with family and small children
22 Apr 2023
Disliked: Staff & service
Very impressive architecture at first glance, opulent entrance, large, beautiful pool area and a selection of bars and restaurants. Very spacious room (we stayed in the family suite). This was clearly a very expensive concept and once was a five star hotel. However once you see past the initial wow factor you see that the complex and it's service is becoming a bit tired and in need of refurbishment.
The room and furniture look tired. Wooden furnishings which need replacing, multiple handles broke off cabinets during our stay, the ceilings and general decor inside our room were tired and in need of redecorating. Water marks on ceilings, door handles missing or damaged, windows and metal work stained, paint peeling off metal work.
General service was also disspointing, the standard of English was sometimes poor despite there being a lot of English families at the location during our stay. Service at the restaurants and bars was slow, painfully slow on some occasions. Housekeeping was disappointing, initially they made the bed and nothing else, no tidying or clearing up cups and plates, no wiping down of services, again not what you expect of a five star hotel but this was rectified when raised. Disappointed that so many activities requiring additional payment considering the expense of the stay (ie. Lost World, children's parties/activities). Zulu Family Lounge was a lovely touch however and offered a great range of snacks and drinks throughout the day with attentive staff.
Stuart
Stayed 5 nights in Apr 2023
