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"Location is good. Staff is not helpful at all. I asked for help with applying the hotel discount to the parking and the guy in the front desk said that he could not help that I needed to check with someone in the parking lot and literally pointed me to the door. I probably won’t be staying there again. "

"Very loud and busy. Room smelled like meldew as did the two other couples rooms in our party. Food in the cafe (empanadas) were not edible, but the wrap I got was good. Music was loud all night long and made it difficult to sleep. Would not recommend. "

"All good"

"My experience at the diplomat in Hollywood Was by far the worst experience I’ve ever experienced at a hotel when I checked in they gave me the wrong room. I had to come back to concierge three times from the 23rd floor, which was such a hassle and also took almost an hour and 30 minutes just to get checked in fully when I came in an hour early for check in to finally be assigned the right room on 26th floor. The restaurants are set up so gratuity is already included so staff has no urgency or kindliness towards recipients. Had the worst experience at the restaurant. Food took over two hours to come then once the food came it took 30 minutes for them to give me silverware my daughter food was cold by then. I had to complain to the manager, which then he did try to make my experience better claim that they were very short staffed and this is why this situation happened but the next night I went to the same area to have dinner and it was the same experience to hour wait for just simple burgers. I could honestly say the diplomat is not worth the amount of money you’re paying to stay there. I personally will never be coming back here, though the hotel itself is beautiful. Staff and workers are terrible."

"Location was great, Very noisy can hear everything from other rooms and hallway "

"Nice clean and it was quiet just like I like it"

"Lovely Beach ,soft white sand blue sea so beautiful . All staff very friendly .Rooms nice and big lovely view of the ocean. Hot tub lovely and hot water . Suncream also available FREE to top up."

"Very clean and easy check in and out .."

"Seemed very unsafe and the room was dirty. The shower was gross and we didn’t use it. Positives were the staff and location "