Pittsburgh Penn Brewery Hotels

"The staff were all very friendly and welcoming. The rooms and all of the public areas were very clean and well maintained. I will say the room layout was a bit awkward. Having the hangers for clothes right above the refrigerator allowed for the clothes to constantly get in the way of closing the refrigerator, and overall it didn’t seem like the space was used efficiently. The hotel was a great location and easily accessible. I would probably not use the valet parking next time, as there is a public lot adjacent to the hotel, and a public garage approximately 100 steps away, both of which are available for half of what the valet charge is. "

"The hotel is nice enough. I was charged upon checking in, even though I had paid beforehand. We were so tired we just paid and went to bed. I messaged the hotel and received a message that the charge would be refunded as the hotel did make an error. I tried to confirm this when checking out and a different staff member argued with me AGAIN, stating I hadn't paid twice. I still haven't received my refund a week later. Very disappointed in a place that claims to cater to executives and professionals. "

"Excellent stay in downtown. Parking is very close to the building also. Near many great restaurants as well"

"Rooms were not ready for check in by 4:00. There were hundreds of guests sitting throughout the lobby. Told everyone they would text us when our room was ready and nobody ever got a message. Finally was able to check in after the game we attended. When I asked how we could get reimbursed for their late check in, the employee stated “we haven’t really been charging for late check outs”. "

"My family was in to see off Broadway production of Chicago at Benedum. The room was very comfortable and the staff was extremely accommodating regarding anything that we needed. We will most certainly stay here again."

"Nice room. Not the newest of furnishings, but certainly was comfortable."

"Spacious, clean, and convenient! "

"Everything was good. Room was nice and clean. Staff was nice. "

"Poor management or communication within hotel. Called 5x regarding missing items and had no phone call back regarding if it was found or not. Had to pay to park in hotel lot, parked and car was broken into overnight. Was told 2 different things from employees. No help was given regarding the theft and no follow up from hotel. They just continued to note that it was not “on them”. Still have not received a phone call regarding issues "