Phuket Province All-inclusive Hotel

"Room Air Conditioning sucks. The management says guests can not control the temperature below 22°C (71°F). That's ridiculous. With outside temperatures soaring above 33°C (90°F) and humidity levels 70%+, the rooms are hot. When you come into the room, tired and sweaty, it sucks because you can't get it below 22°C. I have never seen this in any other 5-star resorts. The furnitures are ordinary. The shampoo dispenser, once pressed, won't come back, you need to pull it up again. There are no elevators. Again, after a sweaty day, you have to climb plenty of steps to get to your room. The resort claims they are "on the beach". They are NOT. There's a small rocky beach, a very busy street, and then the resort entrance. The staff is very polite & respectful, but the majority of them don't speak English. Restaurants (except the Ocean View restaurant) have limited options. The resort is not ideally located (about 5 km from the "activity" place). The view from the room is certainly good. Overall, I WILL NOT COME BACK HERE. "

"Good airport pickup. Clean and tidy hotel"

"I had to pay an additional fee separately so that the child could have half board, even though at the time of booking I was given a price for half board for two adults and one child. Another couple who came with us was not required to pay this fee and benefited from exactly the same conditions. In the room, we did not find a towel for the child, nor toothpaste or other similar items, although the other couple received extra towels and a small bag with toiletries for their child. The beach disappointed me, as there were many rocks in the water and the tide was quite strong. If you like pools and don’t mind traveling 10 hours to Thailand just to stay by the pool, then it’s for you. The food was good and the place was clean. However, I believe it was not worth the price for what it offered."

"Super polite and helpful staff, always keen to make your trip better"

"Large clean room . Excellent staff . Good food at beach bar . No beach to swim from ! Can’t walk to restaurants etc as busy main road at front . Need to use taxi / motorcycle "

"All great. Just be prepared that its a large hotel >350 rooms and that it's built on a cliff. I had to climb some 80 stairs from the room or pool to the reception. "

"Rooms can be cleaner. Staff were very helpful and friendly. Breakfast food was good. "

"location is great，staffs are very nice. "

"We stayed on the residence. Amazing place, ocean view. Great pool and food"