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Always stay here when Pikeville visiting relatives!
Rochelle
Stayed 3 nights in Apr 2024
4/10 Poor
qing, Gaithersburg
12 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Room is noisy. People talked loudly in the hallway at night. In addition, the hotel is next to a railway. I was waken up in the middle of night by a long train passing by. The surrounding area is under construction, it's difficult to find an entry to hotel. The hotel is over-priced!
Excellent staff and very clean facility. Just be sure to get a room on the opposite side from the highway. By the highway is loud, but opposite side is very quiet.
Overall stay was ok but the housekeeping was subpar. Stayed for a week and I had to get my own towels everyday and the trash and room was never done once. I reported the issue everyday but was never corrected.
The property was nice and clean but we had some issues checking in, we along with multiple other parties had to wait in the lobby because none of our rooms were cleaned. During our wait 5-6 cleaning people walked out and stated they were taking a break. After getting in our room we got ready and headed to our concert. When we got back and laid down I honestly don’t think I’ve ever felt a mattress that hard, it could have actually been a piece of concrete under the sheet. The front desk staff was very nice but unless they get new mattresses this was a one and done for us.
The staff was very pleasant. The room was 1 of the best ive had at any hotels! The bathroom was a little dated but thats just nit picking! Nice hot breakfast, nice place to comeback to after long days and relax!
Brian
Stayed 4 nights in Aug 2023
4/10 Poor
Deborahmay
29 Aug 2023
I was not able to go. Itried to cancel with Expedia for 2 days but did but was unable to complete the cancelation. I tried to cancel at the hotel but was told it had to be done through Expedia. Expedia made it difficult to contact the right place.
This is a bare bones hotel that has an amazing staff that treats you as if you were the only guests they have. If you are a light sleeper having a room on the highway side can be hard to handle.
Breakfast was great. The only drawback is the road noise in the room on the left side of motel. Will request riverside room next time. Will definitely stay here again.
Hotel is older, but nicely remodeled. Room and bed were comfortable and clean, but hotel is right on the highway, so traffic noise made it hard to sleep. Excellent breakfast- wide variety, plenty of fruit. Hotel is within walking distance to a Mexican restaurant, which had great food at a reasonable price. Poor tv program selection. Nice pool.
The staff at the property were so friendly, kind and helpful. Place was clean and breakfast option was a bonus to have as I was out for my son's college graduation so I could get a quick bite in the morning. Thank you so much for everything.
Pros:
-The air conditioner was cold.
-It was spacious.
Cons:
-It was absolutely filthy! If I had any other options, I wouldn't sleep here! No way I am showering here.
-The foundation is falling apart everywhere.
-Bathroom door is broken.
-The elevator looks like it hasn't been cleaned in a month.
-The elevator buttons are filthy and sticky (you have to push thru the sticky the push the button)
-There are blood stains in the curtains
-There is food (or something) smeared and splattered on the walls and door frames.
-Paint scratches and chips everywhere.
-Wood chips in the door.
-The smell is unpleasant in the common area and in the halls.
-Every surface in the bathroom is disgusting. The floor is dirty, the shower head is full of crud and scum. There is thick dust and general dirtiness in the cutout where the "clean" linens are. All corners of the bathroom are dirty and look like they haven't been cleaned in quite some time.
This is all I can think of off the top of my head. We will definitely NOT be returning to this hotel. I honestly feel like we should be refunded. I paid for a "suite" and got a cheap motel.
Property was clean. However, when we arrived at or after the check in time.. our room wasn’t ready. We sat 45 minutes before they offered to switch us rooms. There were a tonnnn of other people who also had to wait for rooms.