Playa Alicia Hotels

"I booked a stay at Casa Marina Sosua expecting a relaxing vacation, but it turned out to be a very disappointing experience. From the moment we arrived, there were serious issues. When we entered the room, there were what appeared to be blood stains in the bathroom and near the hallway entrance. On top of that, the shower was in poor condition—the shower head was loose and fell while I was using it. The food situation was equally bad. We tried both the reservation-based restaurants and the buffet, and the quality was extremely poor. The meat, in particular, tasted heavily processed—similar to canned hot dogs—and overall, the food felt unappetizing and poorly prepared. Even the drinks were disappointing—they tasted like watered-down concentrated juice, with excessive dilution that made them flavorless. Customer service was also lacking. Most staff seemed uninterested and unhelpful, which made the experience even more frustrating. The only positive interactions we had were with the receptionist and a supervisor who genuinely tried to assist us. The one highlight of the property is the view—it’s absolutely beautiful, and we truly wanted to enjoy our stay. However, the overall conditions and service made that impossible. Fortunately, we contacted Expedia, and they were able to relocate us to another resort. Overall, I would not recommend staying here based on our experience."

"We loved the location, right across from the beach and close to a couple of nice restaurants. We were close enough to the centre of town to walk there easily, yet far enough away from the noise. The apartment was clean and as described. The elevator, although small, worked well and fast, and we were glad to have it, being on the fourth floor. Communication with host and property manager was very good. We would stay again!"

"Pool is a great visual when you walk out. I didn’t use it but would be great for kids as alternative to beach if you where hanging out at the hotel. Was clean every day"

"The staff was wonderful. We had a great time! "

"Didn't partake in the pool..."

"I don’t know if you could call this a Spa in the real sense of the word. I never did see the steam room or Sauna The room was very outdated & the furniture not very clean"

"Our VIP Room was comfortable and spacious! The swim up room was a special treat. Our housekeeping staff was wonderful. The Spa was relaxing and professional. Rosa and Andres were fantastic and very professional. The wait staff in the main dining area were attentive and helpful while the wait staff in the VIP dining were nice but could benefit from some additional training. Overall, our stay was pleasurable and a great escape!"

"I chose this hotel because it presents itself as a luxury resort, with rates around $400 per night. Unfortunately, the quality of the room and the overall condition of the property did not meet what would reasonably be expected at that price point. The main curtain in my room was covered in visible paint stains and remained that way throughout my stay. For a hotel positioning itself as luxury, this level of visible wear and lack of attention to detail is disappointing. Maintenance across the property also appeared neglected. There were dead trees in the pool area, which significantly impacted the atmosphere and gave the impression of poor upkeep. The gym was another major letdown. There was only one machine available, and it was broken during my stay, making the facility unusable. I had to travel about 10 minutes to an external gym to complete my workouts, which was inconvenient. Service was also very slow, and there were multiple mistakes made during my restaurant visits. The overall impression was a lack of attentiveness and care from the team, which further detracted from the experience. Overall, the stay did not reflect the luxury branding or justify the nightly rate charged."

"The host Alvarp was outstanding, he was prompt, professional and his customer service was excellent. I will also recommend him to my friends. I look forward to my next visit and will rebook at your beautiful place."