Property amenity

Reviews of Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5 out of 5
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1026 out of 1386 reviews" "
Rating 8 - Good. 144 out of 1386 reviews" "
Rating 6 - Okay. 78 out of 1386 reviews" "
Rating 4 - Poor. 51 out of 1386 reviews" "
Rating 2 - Terrible. 87 out of 1386 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in May 2024
Response from Guest Service Hotel Xcaret Mexico on 23 May 2024
It was our pleasure to be part of your recent vacation! We hope to see you back soon!

10/10 Excellent

ASPASIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Swim up room with kids is a must!
Stayed 5 nights in May 2024
Response from Guest Service Hotel Xcaret Mexico on 20 May 2024
Thank you for allowing us to make the best of your recent vacation at the Riviera Maya! Our team awaits your soon return!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
transportation to parks
Stayed 6 nights in May 2024
Response from Guest Service Hotel Xcaret Mexico on 19 May 2024
Thank you for staying with us on your recent vacation and we hope having the opportunity of welcome you back!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection is what comes to my mind when thinking about Xcaret Hotels and properties. Exquisite in every area! Definitely A Must on your bucket list
Stayed 3 nights in May 2024
Response from Guest Service Hotel Xcaret Mexico on 22 May 2024
Thank you for sharing your recent holidays in our corner of paradise! We will be more than glad to welcome you back to another wonderful vacation!

10/10 Excellent

Anny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel ever
Stayed 7 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 15 May 2024
Thank you for vacationing with us during your holidays in Mexico. We would love to see you back soon!

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities
The best resort we’ve stayed at very family friendly will definitely be coming back
Stayed 5 nights in May 2024
Response from Guest Service Hotel Xcaret Mexico on 15 May 2024
Our team will be happy to hear that their daily efforts made you fully-enjoyed your family vacation! It will be our pleasure to see you back soon!

10/10 Excellent

mauricio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect 👍👌
Stayed 3 nights in May 2024
Response from Guest Service Hotel Xcaret Mexico on 15 May 2024
Thank you for enjoying your holidays with us! We await your soon return!

6/10 Okay

Fredia Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, however there were roaches in the shower & on the bus. The hotel and parks are not geared towards children under 5. The pools close down by 6pm, however there is an adults only pool open later exclusively for adults staying in the adults only building. Although you get access to the parks, there are many experiences you have to pay for.
Stayed 4 nights in May 2024
Response from Guest Service Hotel Xcaret Mexico on 15 May 2024
Thank you for spending your recent vacation with us, and for sharing your insights. We sincerely hope you give us the opportunity of providing you a wonderful experience next time you visit us!

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so great , will back for sure
Stayed 4 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 15 May 2024
Thank you for letting us know about your marvelous vacation! We will be glad to welcome you back soon!

10/10 Excellent

Qiong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is amazing! service i give 6 star👍😜food is delicious , a lot choice ! Easy and convenient to every theme park!
Stayed 5 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 6 May 2024
Our team will be more than happy to know that we met all your expectations, and we will be more than glad to welcome you back soon!

10/10 Excellent

Harshil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 6 May 2024
Thank you for choosing us as the hosts of this enjoyable vacation! We eagerly await for your next visit!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 6 May 2024
Thank you for spending your recent holidays with us! We are happy to know that our team was up to the task, and we would love to welcome you back soon!

10/10 Excellent

Joshua, Forest City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 6 May 2024
Thank you for making us part of an unforgettable vacation in the Mexican caribbean! We await for your soon return!

2/10 Terrible

aya

Stayed 2 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 19 May 2024
Thank you for choosing us to spend your holidays! We regret to know that we could meet your expectations and we hope to have the opportunity of changing your perception next time you visit us.

10/10 Excellent

Rafael, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 6 May 2024
We appreciate you chose to spend your well-deserved vacation in our piece of paradise. It will be a pleasure to welcome you back soon!

6/10 Okay

jingjing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
stuff are so eager to sell promotion to guests that they are kind of harassing.
Stayed 5 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 6 May 2024
Thank you for sharing your insights and we apologize for the inconvenience. We sincery hope your overall experience was pleasant and we hope to welcome you back in the future!

10/10 Excellent

Carolyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. It was beautiful and felt safe. The dining felt really limited. I wanted some more a la carte options. Also wanted better drinks.
Stayed 3 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 6 May 2024
We thank you for alowing us to be part of an unforgettable vacation! It will be our pleasure to welcome you back to your second home!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 6 May 2024
Thank you for making wonderful memories along with us! We await your next visit!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 20 Apr 2024
Thank you for choosing us to spend your well-deserved holidays! We are glad to know that our team was up to the task, and we hope to welcome you back soon!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you wanna feel like royalty, this is the place for you. The staff is amazing. The atmosphere is amazing. Food is amazing.
Stayed 8 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 19 Apr 2024
Thank you for allowing us to treat you as the special guest you are for us! We hope to welcome you back soon!

6/10 Okay

Arshdeep kaur

Travelled with family and small children
Property maintenance was great. But if you could offer flexibility with certain situation when family brings up . Please consider to accommodate things because they have already paid hefty amount for vacation. Don’t get me wrong they has a best service .
Stayed 4 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 18 Apr 2024
Thank you for spending your family vacation with us! We appreciate your feedback, and we hope to welcome you back in the future to provide you with another unforgettable experience!

10/10 Excellent

Mariam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a lot to offer in regards to dining and entertainment/activities. There was always someone available to help with answering questions and setting up reservations. We especially enjoyed the spa treatment on our last day.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beyond amazed at how amazing this resort was. Amazing food options, the parks are an experience one cannot miss out on, and the nicest staff around. The resort was clean, fully loaded with all you need - literally all you need. Thank you Xcaret Mexico for being so amazing.
Stayed 6 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 16 Apr 2024
We sincerely appreciate the time you took to share how amazing was your vacation! Our team will feel flattered and will be motivated to keep up the good work!

10/10 Excellent

Rosa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it! We took our three children (3,7,11). There was many things to keep them busy. The dining restaurants were my favorite, so many options and very delicious food. The customer service was AMAZING!! Everyone was super friendly and very customer oriented. We travel a lot and Xcaret really puts the bar high for customer satisfaction.
Stayed 4 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 10 Apr 2024
Thank you for choosing us as the hosts of a marvelous vacation experience. Our team will be more than glad to welcome you back in the near future!

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 6 Apr 2024
Thank you for spending your holidays with us! We hope to welcome you back soon!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, property conditions & facilities
This has to be the most beautiful property I've ever been to, the hotel is in the middle of the jungle with natural waterways, coves, waterfalls and lots of wildlife. There is no beach but plenty of swimming in the beautiful lagoon and lazy river (or swimming pools if you prefer). the only negative for us was food. Only one restaurant takes reservations, it was booked for our entire stay. The others have very long wait time (45 min-2 hours) so we ended up eating in the buffet most days. It still had a line, but it moved more quickly. Otherwise it was a perfect stay!
Stayed 6 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 6 Apr 2024
Thank you for vacationing with us and for sharing your comments! Our team will feel motivated to keep up the good work, and we will keep an eye on the areas that require it. We hope to see you back soon!

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 6 Apr 2024
Thank you for choosing us as the host of your recent vacation in Mexico! We await to welcome you back !

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the sceneries and how eco friendly it is
Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 31 Mar 2024
Thank you for appreciating the efforts our team does every day to maintain the landscaping and make the best of your vacation. We hope to welcome you back in the near future!

10/10 Excellent

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful dream vacation
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 31 Mar 2024
Thank you for choosing us to make the best of your vacation! It will be our pleasure to welcome you back soon!

10/10 Excellent

Brenda, Hunt Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautifully exotic. Service is top notch and the drinks and food excellent. Super clean and I love the scent in the lobby area. They make everything convenient and easy. The only issue I had was my room not being ready upon check in yet they did upgrade me so I was happy regardless.
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 28 Mar 2024
Thank you for sharing your well-deserved vacation with us! It is wonderful to learn about your experience and we hope to have the opportunity of making even more unforgettable memories.

10/10 Excellent

Zengjiao

Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 16 Apr 2024
Thank you for letting us know that we were beyond your expectations for this vacation! We hope to welcome you back soon!

10/10 Excellent

alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 27 Mar 2024
Thank you for making us part of an unforgettable vacation! We hope to welcome you back soon!

10/10 Excellent

Josiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like. First they have a bus that transports you from the airport to the resort and same when returning to airport. The resort is amazing and beautiful. Staff greet you and get you easily checked in when you arrive. The rooms are amazing, clean and roomy. All the food at the 5 restaurants is delicious. The service was good for all around the resort. You get access to all their parks. What is not to love about this place. I'll be back in the future for sure.
Stayed 8 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 26 Mar 2024
We feel flattered by learning about your experience! Our team will be motivated to provide you another unforgettable vacation in the future!

2/10 Terrible

Amanda

Stayed 3 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 28 Mar 2024
Thank you for choosing to stay with us during your holidays in Mexico. We apologize for not being up to the task this time, however, we sincerely hope you give us the opportunity to make the best of your next vacation!

10/10 Excellent

Jian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to stay! Everything here is unforgettable, food, scene,service and all other elements for the tourists.
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 26 Mar 2024
We thank you for making us part of your holidays on this occasion! It is appreciated that you share your experience, and it will encourage our team to keep up the good work!

8/10 Good

michelle renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. So many options for pools and swimming. The food was great. Not much shopping. The only negative is the spiel they give you when you arrive trying to get you into a deal similar to a time share. I thought that was low class for such a high class hotel.
Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 26 Mar 2024
Thank you for visiting us on our corner of paradise and for sharing with us your comments. We hope to welcome you back soon!

4/10 Poor

Yujiao

Travelled with family and small children
Disliked: Staff & service, amenities
The staff were cold and unattentive, terrible service for a well-designed hotel
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 24 Mar 2024
It is our priority to provide memorable experiences to our guests, and we apologize for not meeting your expectations during this vacation. We appreciate your sincere comment, and we will give it the proper follow up.

10/10 Excellent

sharaeneida

Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 24 Mar 2024
We thank you for allowing our team to be part of an unforgettable vacation! We gladly await your soon return!

10/10 Excellent

Jasmine

Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 23 Mar 2024
Thank you for making us part of an unforgettable experience! We await your soon return!

6/10 Okay

Martha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If Drinking is your thing then is the place to be...but nothing else to do...parks are to far from hotel..no ocean to swim in...needs more on site activities...
Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 20 Mar 2024
Thank you for making us part of your recent vacation in the Riviera Maya! It is our main priority that you completely enjoy your holidays, not only by having complimentary transportation to the parks, but also, by providing different activities inside the hotel. We appreciate your comment and will gladly follow-up.

10/10 Excellent

Britta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 20 Mar 2024
We thank you for allowing us to be the hosts of a marvelous experience! It will be our pleasure to welcome you back soon!

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 17 Mar 2024
Thank you for allowing us to be the hosts of your recent vacation! Our team await your soon return!

6/10 Okay

Angelica, Tucson

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our first night the jacuzzi came out dirty and when we called the man had a condesending voice to us and never sent anyone out to clean and check it out. We never used the jacuzzi the entire stay which was a bummer! Put a bad taste to the customer service. The food was great and s turnaround to our trip.
Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 13 Mar 2024
Thank you for sharing your experience with us! It is our priority to provide enjoyable experiences, and we truly apologize for not being up to the task in this occasion. We sincerely hope you give us the opportunity of welcoming you back and providing you with the marvelous vacation you deserve.

10/10 Excellent

Jaewook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a place to rehabilitate
Stayed 6 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 14 Mar 2024
Thank you for spending your recent holidays in our corner of paradise! We hope to have the opportunity to welcome you back to another fun yet relaxing vacation!

10/10 Excellent

THEODORE, GRAND PRAIRIE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Place for Family and Friends
Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 5 Mar 2024
We thank you for spending with us your family and friends holidays! It will be our pleasure to welcome you back soon!

2/10 Terrible

Lariza, Huntington Beach

Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 21 Mar 2024
Thank you for making us part of your vacation! It is our priority to provide enjoyable experiences to our guests, therefore, please accept our apologies for not meeting your expectations. We hope you give us another opportunity for changing your perception.

10/10 Excellent

Germanico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 5 Mar 2024
Thank you for making us part of this enjoyable vacation! We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is first class as are the rooms. The staff were excellent. Navigating the resort is rather confusing and better signage would be most helpful. As someone who has a fear of heights I did not enjoy walking on the numerous suspended bridges joining the various buildings.
Stayed 7 nights in Dec 2023
Response from Guest Service Hotel Xcaret Mexico on 28 Feb 2024
Thank you for sharing your recent holidays with us! We are glad to hear we met your expectations, and we hope to have the opportunity to welcome you back!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Service Hotel Xcaret Mexico on 27 Feb 2024
Thank you for allowing us to have unforgettable experiences along with you during this vacation! It will be our pleasure to welcome you back soon!

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 6 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 25 Feb 2024
Thank you for making us part of your recent vacation in Mexico! We would love to see you back soon!