Poipu Hotel with Pool

"All great - EXCEPT - after 10 hours of traveling, To Ha, the woman behind the front desk, kept us waiting half an hour to check in - when there were zero people on line or in front of her. While we were directed by the bellman to take a seat, she was on the phone, typing on her computer, and smiling and talking to any guest that came by with a question. When she finally got to us, she made us go through another 30 minutes of intake, including a sales pitch for an upsell. We travel a lot, and we have never experienced anything like this before. Certainly the last thing you'd expect in a pricey luxury resort. There was no attempt to make it up to us, with the room upgrade we'd been expecting, since we travel so often and Expedia puts us in the VIP category, or even perhaps a round of drinks by the pool, or something to take the sting out of this awful check-in experience. The capper was when we checked out, we asked for a 1-hour late checkout, and she couldn't even muster that. Other than her, all of staff were WONDERFUL. It's a lovely place."

"The kitchen was fully stocked for cooking. Parking was easy once we found the unit. Construction in the parking lot. We moved from a 1 bedroom to a 2 bedroom, with ground floor. 6 nights were good once we settled in. My husband has hard time with 20 stairs and carrying luggage!!! We called for help when we first got there. Staff was gracious!!! :)"

"Perfect location"

"This place is paradise!!! Clean, beautiful, wonderful pool set up, amazing food, and just perfect "

"Great for families!! Can’t wait for all of the renovations to be complete. Our family always enjoys this property! Staff is extra friendly, and get to know you by name! "

"We were there in May 2026. Weather was great, not super packed. Groinds are awesome, room was nice."

"Staff took care of our room every day and it felt great to return back to our room ar night with it reset and cleaned. The pool was great. We loved our view and would enjoy that same view again. I would recommend this location to anyway who wants to be on beach. That was the best part. "

"Our ocean view was still 200 yards from the beach. Staff, and maintenance was fantastic! Owners had everything you needed from umbrellas, beach chairs, boogie boards, you name it. Furniture needs to be steamed cleaned though. All in All - our expectations fell a little short considering the value that was stated on the property view."

"Would have appreciated better communication from the person in the office during my stay."