夏威夷泳池酒店

「房間很舊，16年前來過，那時印象不錯，這次來房間老舊，霉味很重，床單顏色有點黑，感覺沒有清洗消毒的很乾淨，還有一點污漬，下次不會再來了！」

「环境很好👍」

「客房寬敞明亮、浴室設備老舊使用不方便、游泳池相關設施很好，餐點選擇不多」

「I paid for an ocean view room. But it was actually looking over the parking lot. The staff said it was an ocean view if I go out to the balcony during the day I’d see some part of the ocean. That’s just ridiculous. That’s not what you advised as an ocean view room. And they say they weren’t able to move me because they were full. Besides that everything else was absolutely overpriced. I’ve stayed at many sea resorts. Including some other Sheratons. This is by far the worst. And not close to the...

「My stay was terrible. We were suppose to be refunded for 1 night because our flight was cancelled due to the hurricane. I emailed the manager multiple times as told to by the staff and never got a reply. So I paid 500 plus dollars a day for a room I was unable to use for no fault of my own. I would never stay here again. The staff was not helpful. And the food was expensive and not very good.」

「约好了退房的时候高尔夫车过来接、结果没有过来」