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Reviews of Grand Hotel Açores Atlântico

5 out of 5
Grand Hotel Açores Atlântico
Avenida Infante D. Henrique 113, Ponta Delgada

Reviews

9.6

Exceptional

Rating 10 - Excellent. 584 out of 693 reviews" "
Rating 8 - Good. 80 out of 693 reviews" "
Rating 6 - Okay. 14 out of 693 reviews" "
Rating 4 - Poor. 7 out of 693 reviews" "
Rating 2 - Terrible. 8 out of 693 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nikos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location.
Stayed 3 nights in May 2024
Response from Maria Clara on 22 May 2024
Dear Nikos, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for the kind words regarding the stay that you had with us. We are hoping to welcome you again in a near future! Best regards, Maria Clara.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and great breakfast.
Stayed 3 nights in May 2024
Response from Maria Clara on 20 May 2024
Dear Mrs. Michelle, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for the kind words and amazing review regarding the stay here with us.We are hoping to welcome you again in a near future!Best regards, Maria Clara.

8/10 Good

Sandra, Exeter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff
Stayed 7 nights in May 2024
Response from Hotel Management on 14 May 2024
Dear Sandra Wileman,On behalf of the entire team from the Grand Hotel Açores Atlântico we would like to thank you for the review about the stay here with us.We hope to welcome you back!Best regards,António Rebelo

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Hotel Management on 14 May 2024
Dear Ron Warzek,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk staff are excellent.
Stayed 7 nights in May 2024
Response from Maria Clara on 12 May 2024
Dear Mr. William, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for the amazing words and review regarding the stay that you had with us. We are hoping to welcome you again in a near future!With kind regards, Maria Clara.

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property more than metour expectations. Room was spacious, beds were very comfotable and breakfast was fantastic
Stayed 3 nights in Apr 2024
Response from Hotel Management on 11 May 2024
Dear Mr. Stuart Mercey,On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for the amazing review regarding the stay here with us.We hope to welcome you back in a near future!With kind regards,António Rebelo

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed the kind staff and amenities
Stayed 2 nights in May 2024
Response from Maria Clara on 7 May 2024
Dear Richard,We would like to thank you for the kind review and amazing words regarding the stay here with us at the Grand Hotel Açores Atlântico.We hope to welcome you back in a near future!Kind regards, Maria Clara.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.we arrived at 7:30am and they let us in our room early All staff friendly and helpful Ocean view room was really and comfortable Balcony restaurant was excellent
Stayed 2 nights in Apr 2024
Response from Hotel Management on 3 May 2024
Dear Lorraine Wain,We would like to thank you on behalf of the entire team from the Grand Hotel Açores Atlântico for your kind review regarding the stay with us.We hope to welcome you again in a near future!With kind regards,António Rebelo

8/10 Good

Francis, PENMAENMAWR

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD LOCATION. HIGH CLASS SERVICE
Stayed 14 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Francis Meldrum,On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your review.We hope to welcome you back in a near future!Kind regards,Antonio Rebelo

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 3 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Mr. Mark Powers,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Sandra Schultz,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Joel

Stayed 3 nights in Apr 2024
Response from Maria Clara on 19 May 2024
Dear Joel, We would like to thank you on behalf of the entire team from the Grand Hotel Açores Atlântico for the review regarding the stay with us. We are hoping to welcome you again in the future!Best regards, Maria Clara.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Maria Clara on 19 May 2024
Dear Mrs. Vanessa, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for giving us the feedback regarding your stay here with us. We hope to welcome you again in a near future!Kind regards, Maria Clara.

8/10 Good

cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 3 nights in Apr 2024
Response from Maria Clara on 23 Apr 2024
Dear Mrs. Cindy, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for the amazing review regarding the stay with us. Kind regards, Maria Clara.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel in a great location in the heart of Ponta Delgada. Breakfasts were wonderful, rooms were clean and staff were helpful and friendly. Would recommend to anyone visiting Ponta Delgada.
Stayed 8 nights in Mar 2024
Response from Maria Clara on 22 Apr 2024
Dear Maureen, On behalf of the entire team from the Grand hotel Açores Atlântico we would like to thank you for the amazing review regarding your stay with us. Your feedback is very important to improve our services. We hope to welcome you back in a near future!With kind regards, Maria Clara.

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff.
Stayed 3 nights in Apr 2024
Response from Maria Clara on 16 Apr 2024
Dear Walter, We would like to thank you on behalf of the entire team from the Grand Hotel Açores Atlântico for your kind review regarding the stay with us. We hope to welcome you again in a near future!Kind regards, Maria Clara.

10/10 Excellent

Amanda

Travelled with group
The staff was amazing. Really nice and hospitable place. I am so glad this is the place we chose to stay!
Stayed 6 nights in Apr 2024
Response from Antonio Rebelo on 13 Apr 2024
Dear Amanda,On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your review.We hope to welcome you back in a near future!Kind regards,Antonio Rebelo

10/10 Excellent

Jerome, Menlo Park

Travelled with family
Great hotel. Happy we stayed at this property
Stayed 3 nights in Apr 2024
Response from Antonio Rebelo on 13 Apr 2024
Dear Jerome,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Steven, Venice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel was indeed that, GRAND! It is very well appointed with a soothing color scheme based on historic nautical charts, documents, and equipment from the founding company that owns this hotel. The breakfast buffet was plentiful, had a wide variety of options, and the wait staff were very attentive, professionally dressed, and anticipated our needs. I highly recommend this hotel for your stay in Ponta Delgada!
Stayed 4 nights in Apr 2024
Response from Antonio Rebelo on 10 Apr 2024
Dear Mr. Steven Matarelli,On behalf of the entire team, we would like to thank you for the amazing words and wonderful review regarding your stay with us at the Grand Hotel Açores Atlântico.We are looking forward to welcome you back in a near future!With kind regards,António Rebelo

10/10 Excellent

Kathleen, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and the rooms were well appointed. It was very easy to walk around town to the restaurants and sites. The ocean view, included the ocean, the Burger King at the mall, and a huge cruise ship.
Stayed 4 nights in Apr 2024
Response from Antonio Rebelo on 7 Apr 2024
Dear Kathleen Wronski,On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your review.We hope to welcome you back in a near future!Kind regards,Antonio Rebelo

10/10 Excellent

Fan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and attentive service, decent food and hotel breakfast, clean and modern rooms
Stayed 3 nights in Mar 2024
Response from Antonio Rebelo on 3 Apr 2024
Dear Sophie Chen,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. The location is the best for walking the city and finding restaurants and shop. It’s immaculate and comfortable. The staff is outstanding. The bartenders and wait staff so friendly. Our room was very nice
Stayed 8 nights in Mar 2024
Response from Antonio Rebelo on 3 Apr 2024
Dear Kathleen Craig,On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your review.We hope to welcome you back in a near future!Kind regards,Antonio Rebelo

8/10 Good

Anahit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel
Stayed 3 nights in Mar 2024
Response from Antonio Rebelo on 31 Mar 2024
Dear Anahit Sargsyan,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

ken

Liked: Staff & service, property conditions & facilities
An excellent place to stay. I was only in PDG for 2 nights in late March and the seasonal weather made it challenging to do a walk about.
Stayed 2 nights in Mar 2024
Response from Antonio Rebelo on 31 Mar 2024
Dear Ken Haggerty,On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your review.We hope to welcome you back in a near future!Kind regards,Antonio Rebelo

10/10 Excellent

Jose, Greeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated with all the amenities.
Stayed 4 nights in Mar 2024
Response from Antonio Rebelo on 28 Mar 2024
Dear Jose Suarez,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with excellent friendly staff at the reception desk, and dining areas. The pool area was nice and very tidy. The location is convenient to many local restaurants, a farmer’s market and retail shops.
Stayed 3 nights in Mar 2024
Response from Maria Clara on 28 Mar 2024
Dear Mrs. Lisa, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for the amazing feedback regarding the stay with us. The kind words and wonderful review are very important to us!We are looking forward to welcome you back in a near future!With kind regards, Maria Clara.

10/10 Excellent

Alex J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Service, Convenience, Parking. Nothing to complain about. It was just great and would recommend to anyone visiting Sao Miguel
Stayed 4 nights in Mar 2024
Response from António Rebelo on 27 Mar 2024
Dear Alex J,We would like to thank you for your wonderful review regarding your stay at Grand Hotel Açores Atlântico.We hope to welcome you back in the future! With best regards,António Rebelo

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Parking service was great.
Stayed 4 nights in Mar 2024
Response from Maria Clara on 27 Mar 2024
Dear Kris, Thank you for your amazing feedback regarding the stay with us at Grand Hotel Açores Atlântico.We hope to welcome you back in a near future!Best regards, Maria Clara.

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Super service
Stayed 3 nights in Mar 2024
Response from Maria Clara on 27 Mar 2024
Dear Christine, We would like to thank you on behalf of the entire team from the Grand Hotel Açores Atlântico for the kind words regarding the stay with us.Your feedback is very important to us!Best regards, Maria Clara

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom had an amazing walk in shower but I prefer my bath.
Stayed 4 nights in Mar 2024
Response from Maria Clara on 27 Mar 2024
Dear Julie, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your review. We hope to welcome you back in a near future!Kind regards, Maria Clara.

10/10 Excellent

Manisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property, and the staff was kind and helpful. The breakfast that was provided was delicious even though maybe it could have a little bit more variety. Overall, I can’t say enough things about this hotel. I was very impressed with the professionalism of the staff. The rooms were nicely appointed, and overall the location was excellent. we stayed here for six days and they were absolutely glorious. The parking is reasonably priced and is a valet system which allows for easy in and out service. Kudos to the staff and the friendliness at this beautiful hotel.
Stayed 7 nights in Mar 2024
Response from Maria Clara on 22 Mar 2024
Dear Manisha, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your amazing feedback and kind words regarding our staff and your stay with us. Your review is very important to us to improve our services.We hope to welcome you back in a near future!With kind regards, Maria Clara.

10/10 Excellent

Paolo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Maria Clara on 19 Mar 2024
Dear Mr. Paolo, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for the kind review regarding your recent stay with us.We hope to welcome you back in a near future!Kind regards, Maria Clara.

10/10 Excellent

Paolo

Stayed 1 night in Mar 2024
Response from Antonio Rebelo on 7 Apr 2024
Dear Paolo Catania,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Super clean and quiet hotel. Overall a great experience.
Stayed 1 night in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Alison Purvis,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Tri Thinh

Stayed 2 nights in Mar 2024
Response from Antonio Rebelo on 4 Apr 2024
Dear Tri Thinh Nguyen,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and have stayed there three times. I will always go back when I visit Sao Miguel.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Mar 2024
Dear Ms. Laura Ubaldino,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the balcony and view of the sunset with our room. Selection of pillows and soft sheets. Afternoon high tea is fabulous! Staff are so attentive and pleasant. Beautiful decor. Great buffet breakfast.
Stayed 2 nights in Feb 2024
Response from António Rebelo on 25 Feb 2024
Dear Mrs. Dorothy Dunlop,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel well located. Breakfast buffet was good. No significant changes in the 4 nights we were there.
Stayed 4 nights in Feb 2024
Response from Antonio Rebelo on 21 Feb 2024
Dear Mr. Michael Yee,We would like to thank you on behalf of the entire team from the Grand Hotel Açores Atlântico for your review regarding your stay with us!We are looking forward to welcome you back in a near future!With the best regards, António Rebelo, Front desk.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would stay again
Amazing hotel! Fabulous service, modern updates, great amenities.
Stayed 4 nights in Feb 2024
Response from Front desk on 15 Feb 2024
Dear Jane, We would like to thank you on behalf of the entire team from the Grand Hotel Açores Atlântico for your amazing review regarding your stay with us!We are looking forward to welcome you back in a near future!With the best regards, Maria Clara, Front desk.

10/10 Excellent

Peggie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel agent loves Grand Pacifica hotel -Azores
Great location Great breakfast Friendly staff Great bar Would definitely stay here again!! They can also arrange either private or shared island tours. We did Green Tours full day tour with pick up/drop off at the hotel and we loved it!!
Stayed 2 nights in Feb 2024
Response from Front desk on 9 Feb 2024
Dear Mrs. Peggie Edgmon, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your kind words and wonderful review. We are pleased to know that you had a great experience with us.We are looking forward to welcome you again in a near future!With kind regards, Maria Clara, Front desk.

10/10 Excellent

Dennis, Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were all excellent. The included breakfast was amazing with endless options and exceptional quality. Location is quite convenient.
Stayed 1 night in Feb 2024
Response from Hotel Management on 8 Feb 2024
Dear Mr. Dennis Parent, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for the kind words regarding your stay with us. Your review is very important to us to keep making our guests glad with our services. We are looking forward to welcome you back in a near future!With kind regards, Hotel Management.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and very friendly staff.
Stayed 8 nights in Jan 2024
Response from Hotel Management on 6 Feb 2024
Dear Melanie Collette,We would like to thank you for your feedback about your stay at the Grand Hotel Açores Atlântico.Your review and kind words are very important to us!We hope to welcome you again in a near future!Best regards,Hotel Management

8/10 Good

IAIN

Stayed 3 nights in Feb 2024
Response from Hotel Management on 7 Feb 2024
Dear Mr. Iain Duncan, On behalf of the entire team from the Grand Hotel Açores Atlântico, we would like to thank you for your kind review regarding your stay with us.We are looking forward to welcome you again in the future!With kind regards, Hotel Management.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff!!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Feb 2024
Dear Mr. Carl Cooney, On behalf of the entire team of Grand Hotel Açores Atlântico, we want to thank you for your feedback and kind words regarding your stay with us. We are looking forward to welcome you again in a near future!With the best regards, Hotel Management.

10/10 Excellent

Maria

Stayed 8 nights in Jan 2024
Response from António Rebelo on 20 Mar 2024
Dear Maria Botelho,Thank you for your feedback of the Grand Hotel Açores Atlântico.We hope to have the honor of welcoming you back soon.With kind regards,António Rebelo

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location to go anywhere in the city and not too far from the airport. The staff was wonderful, always eager to assist.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 26 Jan 2024
Dear Mrs. Lisa, On behalf of the entire team from the Grand Hotel Açores Atlântico, we want to thank you for your kind words regarding your stay with us. Your review is very important to us to make the perfect vacation for our guests.We hope to welcome you again in a near future!With kind regards, Hotel Management

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely staff and amenities. Thoroughly enjoyed our stay and would definitely return!
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Mrs. Debra Fenwick,Thank you for your feedback of the Grand Hotel Açores Atlântico. We hope to have the honor of welcoming you back soon.With kind regards, Hotel Management

10/10 Excellent

Sajjad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay when visiting Ponta Delgada
Stayed 1 night in Jan 2024
Response from Hotel Management on 12 Jan 2024
Dear Sajjad Khan,We would like to thank you for your feedback about your stay at the Grand Hotel Açores Atlântico.Your review and kind words are very important to us! We hope to welcome you again in a near future!Best regards,Hotel Management

2/10 Terrible

wim

Stayed 3 nights in Jan 2024
Response from Hotel Management on 12 Jan 2024
Dear Mr. Wim,Thank you very much for choosing Grand Hotel Açores Atlantico and for writing this review.Your comments are truly important for us in order to improve our services and make sure that we meet our guests expectations.Once again we thank you and we hope we will have the honor to welcome you back in the near future.Kind regards,Hotel Management

10/10 Excellent

Debra

Stayed 5 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Dear Debra, We would like to thank you for your feedback about your stay at the Grand Hotel Açores Atlântico.Your review and kind words are very important to us! We hope to welcome you again in a near future!Best regards,Hotel Management