City view

Reviews of Hotel Ponta Delgada

3 out of 5
Hotel Ponta Delgada
Rua João Francisco Cabral 49, Ponta Delgada

Reviews

8.2

Very good

Rating 10 - Excellent. 130 out of 336 reviews" "
Rating 8 - Good. 128 out of 336 reviews" "
Rating 6 - Okay. 58 out of 336 reviews" "
Rating 4 - Poor. 15 out of 336 reviews" "
Rating 2 - Terrible. 5 out of 336 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Travelled with group
It was an ok hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Mario

Liked: Staff & service, property conditions & facilities
Very unfortunate they don’t have a fridge in the rooms otherwise okay!
Stayed 14 nights in Mar 2024

10/10 Excellent

shirley

It was a very nice place. People were very polite and the restaurant next door was excellent
Stayed 7 nights in Mar 2024

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and sauna was very nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Sean

Stayed 8 nights in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at the hotel. The receptionist was really informative and helpful throughout our visit.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tulio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Quite, clean, comfortable, close to airport. Breakfast was good. I will go back.
Stayed 1 night in Oct 2023

6/10 Okay

john

Travelled with partner
Disliked: Staff & service
breakfast staff not happy no smiles or good morning also why should i have to pay for daily rent for my safe do you think i am going to steal it never paid for safe rental before by the way i do work in a hotel and have done for many years john moss
Stayed 21 nights in Aug 2023
Response from Maria Furtado on 27 Sept 2023
Hello John,Thank you for your choice and for sharing your opinion. We are sorry to know that we haven't exceeded your expectations during your stay and we will review some of our usual procedures.We hope to have the opportunity of changing your opinion in the future.All the best,The Team from Hotel POnta Delgada :)

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean quiet safe accommodation
Stayed 1 night in Sep 2023
Response from Maria Furtado on 25 Sept 2023
Hi Bradley! Thank you very much for your stay with us in the center of Ponta Delgada and for sharing your wonderful review. We are very happy to know that you have enjoyed a pleasant experience in the Azores and that you have felt safe at our location.We hope to have the great pleasure of your return soon!All the very best,The Team from Hotel Ponta Delgada :)

10/10 Excellent

natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was very clean the staff very helpful the food was great
Stayed 2 nights in Aug 2023
Response from Maria Furtado on 7 Sept 2023
Hello Natalie!Thank you very much for your stay and for sharing your wonderful review on your experience. We are very happy to know that you have enjoyed our Food and our Team performance and we hope to have the great pleasre of your return soon to the Azores and to Hotel Ponta Delgada :)

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

Jadwiga

Travelled with partner
Liked: Cleanliness, staff & service, amenities
very clean and comfortable room, great location, you can walk everywhere from the hotel, it has a pool, a jacuzzi and a sauna, great continental breakfast, check in and check out was a breeze. highly recommended. we spend 4 days in the hotel in August 2023
Stayed 4 nights in Aug 2023
Response from Maria Furtado on 29 Aug 2023
Hi Jadwiga!Thank you very much for your stay with us in São Miguel and for sharing your wonderful review. We are extremely happy to know that you have enjoyed a pleasant stay at our hotel and we hope to have the great pleasure of your return soon to Hotel Ponta Delgada :)

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our stay in Ponta Delgada, it was walkable to many different things and in a great location if you needed a taxi. The hotel staff were fantastic and extremely helpful. Overall it was a great stay!
Stayed 2 nights in Aug 2023
Response from Maria Furtado on 30 Aug 2023
Hi Lauren!Thank you very much for your choice and for sharing your wonderful review :) We are extremely happy to know that we have contributed for a pleasant stay in São Miguel and we hope to have the great pleasure of your return soon to the Azores and the Hotel Ponta Delgada :)

8/10 Good

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Aug 2023
Response from Maria Furtado on 16 Aug 2023
Hi William!Thank you for your choice and for sharing your positive review. We are happy to know that you have enjoyed your experience and we hope to have the pleasure of your return to Hotel Ponta Delgada :)

8/10 Good

Natale

Stayed 1 night in Aug 2023
Response from Maria Furtado on 31 Aug 2023
Hi Natale!Thank you very much for your choice and for sharing your evaluation to your stay ;) We are very happy to know it was an overall positive experience and we hope to have the pleasure of your return for a longer stay in the future. All the very best,The Team from Hotel Ponta Delgada :)

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Receptionist was friendly
Stayed 1 night in Jul 2023
Response from Maria Furtado on 17 Aug 2023
Hello Brittany!Thank you very much for your stay with us in São Miguel and for sharing your experience. We are very satisfied to know that you have enjoyed the level of Comfort of our rooms and our Front Desk team performance. We hope to have the great pleasure of your return,The Team from Hotel Ponta Delgada :)

10/10 Excellent

Earlena

Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet, but close to the city. 5-10mins walk to most restaurants dow town. We will stay again.
Stayed 3 nights in Jul 2023
Response from Maria Furtado on 17 Aug 2023
Hi Earlena!Thank you for your stay and for sharing your wonderful experience. We are very happy to know that you have enjoyed our Location and that you plan to return ;)We hope to have the great pleasure of your return soon to São Miguel and Hotel Ponta Delgada :)

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service
We did not get the best room. 1st floor noview
Stayed 7 nights in Jul 2023
Response from Maria Furtado on 27 Jul 2023
Hello Claudia, thank you for your choice. We are sorry to hear that you have not enjoyed the room assigned for your stay and that we were not able to offer you a room change sooner on your stay. Cordially,The Team from Hotel Ponta Delgada :)

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , good staff, good Price/quality
Stayed 1 night in Jul 2023
Response from Maria Furtado on 27 Jul 2023
Hello Antoine!Thank you very much for your stay with us and for sharing your wonderful review. We are very happy to know that you have enjoyed a pleasant experience and for reading your compliments on our level of cleanliness and team performance. We hope to have the pleasure of your return soon,The Team from Hotel Ponta Delgada :)

8/10 Good

Ana, Brantford

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff very helpful. We enjoyed our stay.
Stayed 2 nights in Jul 2023
Response from Maria Furtado on 27 Jul 2023
Hello Ana!Thank you very much for choosing our hotel for your stay in São Miguel and for sharing your experience. We are happy to hear that everything was at your liking and we hope to have the great pleasure of receiving you again soon ;)All the very best,The Team from Hotel Ponta Delgada :)

8/10 Good

Nataria

Stayed 3 nights in Jul 2023
Response from Maria Furtado on 17 Aug 2023
Hello Nataria,Thank you very much for your choice and for sharing your evaluation. We are very happy to know that you have enjoyed an overall pleasant stay and we hope to have the great pleasure of your return soon to São Miguel.All the very best,The Team from Hotel Ponta Delgada :)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend it
Stayed 6 nights in Jun 2023
Response from Maria Furtado on 5 Jul 2023
Hi John! Thank you very much for your stay and for sharing your wonderful recommendation. We value your opinion and we hope to have the great pleasure of your return soon to our hotel ;)All the very best,The Team from Hotel Ponta Delgada :)

10/10 Excellent

AVELINA

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023
Response from Maria Furtado on 5 Jul 2023
Hi Avelina!Thank you very much for your choice and for sharing your wonderful review ;) We are very happy to know that you have enjpyed a pleasant experience with us and for reading your compliments on our Team performance. We hope to have the great pleasure of your return soon,The Team from Hotel Ponta Delgada :)

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay loved the island it’s where my dad was born. First time here.
Stayed 4 nights in Jun 2023
Response from Maria Furtado on 5 Jul 2023
Hi Dave!Thank you for choosing our hotel for your 1st stay in São Miguel :) We are very happy to know that you have enjoyedgetting to know your roots and that we have contributed for a pleasant stay. We hope to have the great pleasure of your return soon,The Team from Hotel Ponta Delgada :)

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We had a lovely stay at the hotel, & the staff was kind & helpful!
Stayed 4 nights in Jun 2023
Response from Maria Furtado on 20 Jun 2023
Hi Rose! Thank you very much for your stay with us and for sharing your wonderful compliments. We are very happy to know that you have enjoyed a pleasant experience and that our team peformamce helped improve your overall quality of your stay. We hope to have the great pleasure of your return soon,The Team from Hotel Ponta Delgada :)

6/10 Okay

Benito

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel Ponta Delgada is in a good location to walk to the old section of the town that is by the port. We enjoyed the balcony and found the hotel to be quiet in the evening. The pool area is also nice (very much an adult place, not geared for children). The rooms are okay but dark. If you ask for a double bed it is two twins pushed together. This seems to be a place that group tours book as there were a lot of people that would hit the breakfast and then all leave together. Breakfast has some nice options but it was like a war zone a bit - we ended up going down a bit later to avoid the huge rush but then the employees were still trying to recover and were out of some things. The breakfast group works incredibly hard though to try to stay on top of it all. The other staff at the hotel will help if asked.
Stayed 4 nights in Jun 2023
Response from Maria Furtado on 19 Jun 2023
Olá Benito!Thank you for your choice and for sharing your experience. We are happy to know that you have enjoyed the Room you've stayed accomodated at and we thank you for your honesty in sharing the aspects to improve.We hope to have the pleasure of receiving you again,The Team from Hotel Ponta Delgada :)

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from Maria Furtado on 12 Jun 2023
Hi Laurie! Thank you for your choice and for sharing your opinion. We are sorry to know that we haven't exceeded your expectations and we wish you would've shared the least positive aspects so we were able to improved them.All the very best,The Team from Hotel Ponta Delgada :)

10/10 Excellent

Sophie

Stayed 4 nights in May 2023
Response from Maria Furtado on 5 Jul 2023
Hi Sophie!Thank you very much for stay with us in São Miguel and for sharing your evaluation. We are happy to know that it was an overall positive experience and we hope to have the opportunity of your return in the future ;)All the very best,The Team from Hotel Ponta Delgada :)

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
A Nice Hotel
Stayed 4 nights in May 2023
Response from Maria Furtado on 5 Jun 2023
Hi Michael!Thank you very much for your choice and for taking the time to share your experience. We hope to have the great pleasure of your return soon to São Miguel and to Hotel Ponta Delgada :)

8/10 Good

Paulo

Stayed 2 nights in May 2023
Response from Maria Furtado on 5 Jul 2023
Hi Paulo!Thank you very much for your choice and evaluation. We hope to have the opportunity of your return soon to Hotel Ponta Delgada :)

8/10 Good

Paulo

Stayed 2 nights in May 2023
Response from Maria Furtado on 5 Jul 2023
Hello Paulo!thank you very much for your stay with us in São Miguel and for sharing your wonderful review. We hope to have the great opportunity of your return soon ;)All teh best,The Team from Hotel Ponta Delgada :)

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around it's perfect clean friendly and easy access to everything
Stayed 3 nights in May 2023
Response from Maria Furtado on 22 May 2023
Hi Tracy!Thank you very much for your stay with us and for sharing your wonderful review :) We are very happy to know that you have enjoyed a pleasant stay and we hope to have the great pleasure of your return soon to São Miguel and to Hotel Ponta Delgada :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location. The restaurant next door has amazing food. Easy walk to the old town and the waterfront.
Stayed 5 nights in Mar 2023
Response from Maria Furtado on 28 Mar 2023
Hi!Thank you very much for your stay with us in São Miguel and for dedicating some of your time to review your experience. We are very happy to know that ypu have enjoyed our Location and your experience at our Restaurante O Baco :)We hope to have the great pleasure of having you here,The Teams from Restaurante O Baco and Hotel Ponta Delgada :)

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , would go back
Stayed 3 nights in Feb 2023
Response from Maria Furtado on 23 Feb 2023
Hi Victor!Thank you very much for your choice and for sharing your kind review. We are very happy to know that you have enjoyed a pleasant stay with us and would gladly return. We hope to have the great pleasure of receiving you again,The Team from Hotel Ponta Delgada :)

2/10 Terrible

james, Sarasota

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, lovely clean room. Just a little bit far from the centre of town but ok to walk
Stayed 2 nights in Sep 2022
Response from Maria Furtado on 6 Sept 2022
Hello Natalie!Thank you very much for your stay with us in São Miguel and for sharing your experience. We are very happy to know that you have enjoyed our Team performance and our level of Cleanliness . We hope to have the great pleasure of your return soon,The Team from Hotel Ponta Delgada :)

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed overnight, however the staff were very friendly and the hotel was walking distance from the city.
Stayed 1 night in Aug 2022
Response from Maria Furtado on 6 Sept 2022
Hello Christopher! Thank you very much for your choice and for sharing your review ;) We are happy to know that it was a pleasant experience and we hope to have the great pleasure of your return in a time when you can fully enjoy our hotel's services.All the very best,The Team from Hotel Ponta Delgada :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Maria Furtado on 29 Aug 2022
Hi David!Thank you very much for your stay and for sharing your wonderful review ;) We are very happy to know that you have enjoyed a pleasant experience with us in São Miguel and we hope to have the pleasure of your return.All the very best,The Team from Hotel Ponta Delgada :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Ponta Delgada
Great hotel! Staff was very friendly and the rooms were nice with a cool balcony. Pool and indoor hot tub were nice. Restaurant next door was great and the staff and servers there were amazing!
Stayed 1 night in Aug 2022
Response from Maria Furtado on 29 Aug 2022
Hi!Thank you very much for your choice and for sharing your wonderful review. We are very happy to know that you have enjoyed our Relaxation areas and that you have enjoyed your experience at Restaurante O Baco :) We hope to have the great pleasure of your return soon to São Miguel,The Team from Hotel Ponta Delgada :)

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Joseph

Stayed 1 night in Aug 2022

10/10 Excellent

Beau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Maria Furtado on 1 Aug 2022
Hello Beau! Thank you very much for your stay and for sharing your wonderful review ;) We are very happy to know that you have enjoyed a pleasant experience at our hotel and we hope to have the great pleasure of your return. All the very best, The Team from Hotel Ponta Delgada :)

10/10 Excellent

Charles S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The restaurant next door O Baco is very good
Stayed 2 nights in Jul 2022
Response from Maria Furtado on 5 Jul 2022
Hi Charles! Thank you very much for your stay with us in São Miguel and for sharing your wonderful review ;) We are very happy to know that you have enjoyed your experience at our hotel and at Restaurante O Baco and we hope to have the great pleasure of your return soon. All the very best, The Team from Hotel Ponta Delgada :)

6/10 Okay

Matthew

Stayed 1 night in Apr 2022

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Apr 2022

6/10 Okay

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but a few issues
Nice hotel and much better then some of the negative review I read before visiting, but there were a few points that were bad. 2 out of 3 lifts out of order and being worked on during our stay. Lots of drilling noise which was not nice. A complete football team - which the hotel did not control - meaning the pool and jacuzzi where completely monopolized by them. Typical 20 mins in the Jacuzzi was 2 hours by the football team.
2 out of 3 lifts out of order
Stayed 3 nights in Mar 2022
Response from Maria Furtado on 9 Mar 2022
Hello Barbara and Allan, We are sorry for the inconveniences experienced during your stay with us. Unfortunately, we weren't able to upgrade our elevators any other time. We hope to have the pleasure of your return in a time when you can fully enjoy your experience ;) Cordially, The Team from Hotel Ponta Delgada :)

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and a good size. Check-in was easy and the staff was very nice. Breakfast was included so they prepared a to-go bag of food for me since I had an early morning flight.
Stayed 1 night in Nov 2021
Response from Maria Furtado on 17 Nov 2021
Hello Tania! Thank you very much for the incredible review to our service ;) We are very happy to know that you have enjoyed your overall experience with us and we hope to have the pleasure of your return soon to São Miguel. All the very best, The Team from Hotel Ponta Delgada :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and welcoming people, very helpful. Close to the sea with a nice view of the city, a nice short walk from the centre. Nice jacuzzi and indoor pool.
Stayed 5 nights in May 2021
Response from Maria Furtado on 14 Jun 2021
Hi! Thank you for your choice and for taking the time to review your experience with us ;) We are very happy to know that you have enjoyed our Team performance and our Location in Ponta Delgada. We hope to have the pleasure of receiving you again in the future ;) All the very best, The Team from Hotel Ponta Delgada :)

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Had a terrible stay, left 3 days before departure. Was not informed about room service at check in.
Stayed 7 nights in Oct 2020
Response from Maria Furtado on 15 Oct 2020
Hi, We are deeply sorry to hear about your experience. We are sorry for the less positive ocurrence, we will try our best so it does not happen again. We hope to have the opportunity of receiving you again. All the very best, The Team from Hotel Ponta Delgada :)

6/10 Okay

Frank, boston

Travelled with partner, Travelled with group
Liked: Cleanliness
Rooms are fine but breakfast was disappointing. VERY SLOW SERVICE.
Stayed 1 night in Aug 2020
Response from Maria Furtado on 3 Sept 2020
Hi Frank, We are sorry for not exceeding your expectations during your stay with us. We will try our best to improve our breakfast service and we are sorry for any inconvenient. We hope to have the opportunity of receiving you again. All the very best, The Team from Hotel Ponta Delgada :)