“Our experience at this hotel was amazing. The location and amenities were impressive. The staff, especially Susana, went above and beyond with the level of service offered and made this our most memorable stay. I would recommend this hotel without hesitation.”
“Staffs were very nice and friendly, the spa service was excellent. The design was luxurious yet modern and the room was very clean and comfortable. We had a great stay! ”
“I stayed at the apartment for two nights. The apartment is spacious and well equipped, and very centrally located.
The hotel itself is very beautiful especially the library.
The front office team are very helpful and kind. Many thanks to Iris and Daniel for their help.
I had drinks at the bar one night and Miguel had offered great recommendations on wine.
It was a lovely stay and hope to stay in the hotel next time.”
“The hotel is located at a VERY nice point to overview the bridge Luis. It´s beautiful to have the sunrise and sunset sightseeing from the hotel.
Our room was in the 12th floor, the bridge is at the 14th floor level of the hotel, the room wtih river side view is preferred!
The breakfast is with plenty selection of food, the cheese board, the bread and the fruit varieties are not extremely large, but already good enough to a satisfactory breakfast.
The metro is at the corner of the hotel, it’s……
“Very nice and clean appartment very close (walking distance) to all the main things to see in Porto and also the Dom Luiz 1 bridge which you can cross to go to Villa nova de Gaia (Port caves). Bed was very comfortable, kitchenette has everything you need to cook simple things and they also provide with a parking spot in the garage! Just make sure to contact them before your arrival to arrange the parking. ”
“It was an amazing experience to stay in this hotel, staff are very nice and friendly, hotel is beautiful, well designed, the room is very clean. I will definitely come back again.”
"Two reasons you should consider this hotel but many more reasons not to book!
Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door.
Bad things:
- unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me.
- Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small.
- Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am.
- Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck!
Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "